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“Totally fine”
Review of Auberge Quebec

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Auberge Quebec
Ranked #92 of 101 Hotels in Quebec City
Canada
Level 4 Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Totally fine”
Reviewed 23 November 2013

The place is now called Auberge Québec and is part of the Jaro hotel chain. One of the few places where you can still find smoking rooms (although few of them) in Quebec City.

Our room was perfectly OK - very clean, with good mattresses, a coffeemaker and a balcony. Wifi free and decent, old TV but image and choice of channels fine. Breakfast very basic (essentially, bread and cereals) but free. Staff cheerful and polite.

The price was right and I would stay there again without hesitation.

  • Stayed November 2013, travelled with family
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Helpful?
1 Thank Meriem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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104 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
York, United Kingdom
Level 3 Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 October 2013

We stayed here as part of our fly drive tour of Eastern Canada. The hotel is on the outskirts of the city although close to the main highways. There is a bus stop a few meters from the Hotel with buses running every half hour at a reasonable charge which we felt was better than driving into Quebec. The hotel was clean but felt a bit dated. A complimentary self service breakfast was included which comprised cereal, toast (various breads) and fruit which was adequate. Free parking and free internet wi-fi was a bonus. There is a good shopping mall within walking distance across the road

  • Stayed September 2013, travelled as a couple
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Helpful?
2 Thank Brian C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cornwall, Canada
Level 4 Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 4 October 2013

We booked 2 rooms at this hotel through the Quebec information centre on highway 20. They assured my traveling companions that were visiting from Singapore that this was an excellent hotel and was only a 15 minute walk to Old Quebec City. That was 2 false statements. The hotel was a dump and the distance to Old Quebec City is a 20 minute car ride. When we arrived at the hotel we were not able to check in as our rooms were not ready. We decided to drive to Old Quebec and spend the day and return to the hotel after dinner. On returning to our room the halls and the room had a really bad odour. Smelled old & musty. The room smelled like tobacco and was so outdated it was unbelievable. It was like stepping back into the 60's.The pull out couch needed to be used as we were 3 women sharing a room. I called the desk as the pillow cases were dirty and had blood on them. They changed the pillow cases and left. I went to the loft where the second bed was and the wall above the bed had huge gobs of dried Snot all stuck to the wall. I called the desk and the young man came to our room to check it out. Even he was disgusted. The bed had black hair in it. The bathroom fan was so loud it was like a train passing through the room. Our room was changed and we had less filth in the second room. I was advised to speak to the manager in the morning. While talking with the manager one of our traveling companions went to have the free continental breakfast that was include with our stay. He brought some bread to the front desk to show it was full of mould. Totally disgusting. The manager ordered the kitchen staff to change the bread. The best they would do is reduce the price of one room to $45 plus tax. This was a poor example of how tourist are treated and certainly left an unfavourable impression on my friends from Singapore.

Room Tip: Stay elsewhere
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  • Stayed October 2013, travelled with friends
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Helpful?
2 Thank DebbieFortier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Quebec City hotels

Kelowna, Canada
Level 3 Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 September 2013

We stayed here one night and we tried to get the rate advertised outside on a sign for $65.99 but the guy at the front desk said it was not available so he offered us a room for $25 more. We took it and the room was a bit off. It had a balcony and the furniture was out dated and very hotel looking from the 1960s. There was a metal floor lap that kept tilting and we tried to straighten it out but it fell on the floor with a large clang. We thought it was kind of funny because it looked like the hotel was trying to create a royal palace theme with brass lamps, drapes with sashes, canopy bed, etc. It must have been a cheap lamp-- brass faux! So we told the front desk and the guy gave us another room down the hall. The lamp in there was a bit more sturdy but we decided to let it be. The bed was comfy and the bathroom was ok. In the morning when we went to the breakfast buffet room we noticed the staff giving us creepy looks. There was no good morning or hello. The breakfast was good. At check out time, the guy at the front desk took out our folio and kept staring at it without saying a word to us. Finally we asked what the problem was. He said that he could not understand why we paid such a small amount. We told him that the guy at the front desk last night had decided to give us that right. After a longish pause, he said ok. We found this very offensive and ridiculous that he would ask us a question like that. We are not the ones who decided to charge that hotel rate-- and it was above the amount they had advertised outside anyway. He never asked us how our stay was. It seemed he was on a mission to pick a fight with us and make our morning miserable. He was very sour looking and miserable. Considering the nasty front desk service, we do not recommend this place. And it seems that they advertise a low rate outside to bring people into their hotel and then they charge a higher rate. We also got the impression that they were trying to immitate the Chateau Frontenac which is a more upscale hotel in the old town of Quebec, and charge people a lower rate. They don't pull it off too well.

Room Tip: If looking for royal service, perhaps the Chateau Frontenac is a best bet.
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  • Stayed August 2013, travelled as a couple
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Helpful?
1 Thank Marcy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Windsor, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 March 2013

So before I can really say anything, When I stayed in this hotel it was with Breakaway tours for spring break, so we traveled in a pack of about 200 or more students for four nights in March 2013. This hotel is located in a cluster of other hotels (nicer ones might I add) and right outside a double lane freeway. There are quite a few locations nearby, but it can be dangerous trying to get around on foot. When we got there we were told we needed to fill out a damage report, listing every scratch or hole in our room. There was honestly nothing that wasn't damaged in our room, wallpaper was peeling off of the wall, in large pieces, every surface was scratched, curtains had holes in them, and nothing was secured into place. Since the hotel was rented out to students, it was crawling with security guards, who after a few conversations, were really quite nice to us. The woman working the front desk however seemed to have a pole up her *** the whole time. Asking for an extra towel or pillow was absolutely out of the question, and when we went to her telling her that on the third day the maids still hadn't stopped by our room, or even given us new towels/toilet paper, she just stuck up her nose and dismissed us. Also when a vending machine took a students money, it was a 20 minute ordeal and lots of paperwork had to be filled just so he could get his $1.25 back. The manager of the hotel was nicer I will add.The hotel advertised free breakfast, but apparently that wasn't given to people on our trip, and there was no restaurant or fitness centre, at least none that we were able to get to. As for the rooms, charging any devices or plugging anything in was constantly an issue, the only plugs were at the very top of the wall where it meets the ceiling, and on the lamps? Which didn't work half of the time. To turn the plugs on, you had to mess around with three light switches that activated certain lamps, and there were no plugs near the bed or anywhere convenient. It was likely because of all the teenagers staying there, but the hallways constantly smelled of the worst aromas. There were also beer cans and towels and broken lights laying all over the place. Apparently the hotel has three floors, but after walking around the hotel for four days it was still impossible to find anything. The layout is basically three mobile homes attached at random places with hidden doors all over the place. There are hallways that lead to nowhere, and hallways that lead you right back to where you came from, and everywhere looks like the place you just were. The hotel is pretty much basic quality, with absolutely no extras, so if you need somewhere to stay in an emergency, it may be suitable, or you could just go next door and stay somewhere better. PS avoid breakway tours at all costs.

Room Tip: Don't choose 229, that's my only advice. The rooms upstairs with the higher ceilings seem ni...
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  • Stayed March 2013, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank Heather G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brooklyn, New York
Level 6 Contributor
161 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 9 March 2013

Yes the hotel is cheap but you really get what you pay for, in a bad way. Staff is not really interested in helping, breakfast is a complete joke (eating out of styrofoam plates?!), hallways smell weird, rooms are small and terribly decorated. The location is also not great, and it is to be avoided if you don't have a car. The only thing that makes this place deserve a 2/5 rating is that the bed and bathroom were very clean.

Room Tip: Avoid being too close to the lobby or stairs as the walls are paper thin and you'll hear every s...
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  • Stayed March 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phil A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 15 January 2013

We stayed at this hotel for a hockey tournament during the month of January 2013. To say this place needs renovating is an understatement....the decor is from the 70's. The staff did not make this an enjoyable weekend for our group of parents at all. The security guard kept bothering us when there was no one else in the hotel. The breakfast was bread and bagels. They did have good coffee though...
Go to tim's and stay somewhere else.

  • Stayed January 2013, travelled with friends
    • Value
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    • Cleanliness
    • Service
Helpful?
3 Thank Con1414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Auberge Quebec

Property: Auberge Quebec
Address: 3055, boulevard Laurier, Quebec City, Quebec G1V 4X2, Canada (Formerly Auberge Sir Wilfrid)
Region: Canada > Quebec > Quebec City
Amenities:
Business Centre with Internet Access Free Breakfast Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #92 of 101 Hotels in Quebec City
Price Range (Based on Average Rates): £
Hotel Class:2 star — Auberge Quebec 2*
Number of rooms: 105
Official Description (provided by the hotel):
Located at the city entrance through the bridges, within close proximity to the shopping centres - Laurier Québec, Place de la Cité and Place Ste-Foy - and only 10 minutes away by car from downtown Quebec City, Auberge Québec welcomes guests in a rustic setting inspired by the Swiss and French Alps inns. This Bed & Breakfast-style hotel offers privacy, free continental breakfast and parking as well as a car rental service. Auberge Québec features 106 rooms including two-floor mezzanine rooms and rooms equipped with kitchenettes. During summertime, you'll appreciate the outdoor swimming pool and terrace. ... more   less 
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Also Known As:
Auberge Sir Wilfrid Hotel Quebec City
Auberge Quebec Quebec City

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