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“Great Location, Very Clean!”

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Auberge Aux Deux Lions
Ranked #4 of 100 Hotels in Quebec City
Certificate of Excellence
Reviewed 15 September 2013

4 night stay, very clean and the location was perfect. You can walk almost anywhere from this location. Jean Francois, Joelle & Sandy were all very nice, helpful and accommodating. We stayed in two different rooms and preferred the room on the back side of the hotel; it was brighter and felt more spacious. Beds were too firm for us. Bathrooms are cramped, not much room for toiletries, etc. Lighting in both rooms could be much better. Breakfast was $8.50 per day and Parking (off street in the Hotel's lot) was $14 per day; this is spelled out on their website. Our experience was very good and we would stay here again.

Room Tip: The room with stone walls was charming, but very dark and cave like; the room on the back side was m...
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  • Stayed: September 2013, travelled as a couple
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Thank heavypaws23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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305 - 311 of 1,007 reviews

Reviewed 12 September 2013

We stayed here for 5 nights in August / September 2013 and loved it. We found the room to be comfortable, very clean, very quiet, and nicely appointed. There is a (very clean) kitchen available to guests, so we could keep our food in the fridge and boil water in the mornings, without renting a suite. It's in a terrific location - only a 15 minute walk from the old part of the city, but in its own great neighbourhood, with local restaurants, coffee shops, a patisserie, a grocery store, and other shops. It was great to be near the old city, but to not have to be in the middle of the touristy area. We walked literally 2 minutes and could sit amongst locals on a patisserie patio. It's also a 5 minute walk from the Plains of Abraham, and a 5 minute walk to the best part of Rue Saint Jean.

The staff deserve special mention. Joelle and Sandie, the two front desk staff, were super friendly and happy to give us suggestions for great restaurants, and help us however they could. The owner, Jean-Francois, is so warm and helpful and gave us a lovely welcome!

We strongly recommend this auberge and will stay here when we return to Quebec. (In fact, we returned the following week, and switched our reservation from another hotel to this one.)

  • Stayed: September 2013, travelled as a couple
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Thank OKSun2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2013

Firstly this is not a boutique hotel nor is it a true bed and breakfast. We stayed here 3 nights and it is the weirdest B&B we have ever stayed in. There is no evidence of the owner or person in charge; no feeling of being made welcome and no sign of any other guests. Joelle checked us in was was extremely helpful about where to eat and what to see but the property lacked any atmosphere. Perhaps not helped by having to use the back door and negotiate the back steps and corridor on our arrival and each time we returned at night. For some reason the front door was always locked and guests were not given a key. We have stayed in many B&B's and this was the first time we had to access our room though the back entrance every time.
Breakfast is self serve and very basic so perhaps that is why there is no one in the breakfast room. We chose to eat out where there was some atmosphere and life.
When we booked we were told there was only a room with the bathroom just outside "across the corridor" so we accepted this. It turned out to be further away across the main hallway and the hotel was empty so why not offer a room with an ensuite unless you are trying to sell the worst rooms first. Anyway the next morning when we raised this issue with the receptionist she offered to change the room, I mean it was so obvious the place was empty.
Everything else is very basic, clean but basic. Shower so small you can hardly move and water pressure so poor don't try and wash your hair. The whole place has a boarding house feel, as I said before, really weird.
It is within walking distance of the town and lots of local delis, bread shops, bars etc so location is good. Parking $14 a night behind the building which considering the parking lot was empty could have been included in the rate.

Room Tip: Ask for room at the back. These are quieter and beds and pillows softer. Bathrooms all very small.
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  • Stayed: September 2013, travelled with family
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1  Thank nix47_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
optimate, Directeur général at Auberge Aux Deux Lions, responded to this reviewResponded 23 November 2013

Dear nix47_10,

Thank you very much for taking the time to write a review about your stay at Auberge Aux deux Lions. We are regretful that your experience on your recent visit has fallen short of your expectations though we are happy to acknowledge your kind words about our location and the helpfulness of our concierge service.

The hotel was mainly occupied by business people during your stay, which is probably why you haven’t seen much of the other guests, even if the hotel was almost full. As a small hotel with 15 rooms, we set up 3 well-lit independent entrances to the different part of the hotel so it is easier to access rooms, at any time, day and night. Our front desk members may have to leave the desk for several reasons and we are sure your understand we cannot leave the front desk open to every one, considering the cash register, computers, and so on, being accessible to all. At any time, the call button at the entrance door may be pushed to reach the front desk clerk during opening hours of the reception. Also, most of our rooms are located on the 2nd floor but we have 3 rooms and 2 suites that are on the ground-level so you can avoid negotiating steps.

Regarding breakfast, it true that our continental breakfast is very simple and it’s why we offer other options, often adopted by our customers, especially on weekends where brunch formulas are available in nearby restaurants. On the other side, many people are pleased by our breakfast which includes tea, coffee, orange juice, hot chocolate, white bread, wheat bread, bagels, croissants, muffins, 4 different types of cereal, fresh fruit and yogurt and served with enthusiasm and cheerfulness. We are sorry you did not like the choice and variety of our breakfast.

The standard room Cartier is the only one that has the private bathroom outside of the room. Since the distance between the bathroom and the room has been an issue in the past for other guests, we added pictures of the room on our website showing how close the bathroom is. It’s part of our booking procedure to invite the guests to have a look at those pictures to make sure it’s satisfying for them so we can propose other options upon reservation in case it’s not. We are sorry this was not respected when you booked and rest assured we will remind all our team members.

Regarding the water pressure, all our bathroom equipment’s are eco-friendly and respect the environmental norms to reduce water waste.

As for parking, we are located in an area where parking space is very limited and we feel very lucky to have some. The service we offer is a safe and exclusive parking spot in a very crowded downtown area at a competitive price. You may pay up to $30 and sometimes even more in larger hotels downtown Quebec City.

Our main goal is to make every guest feel valued and welcome. We sincerely hope to welcome you again so you may experience the charming B&B you were looking for.

Best Regards,

Jean-François Dulac
General Manager

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Reviewed 1 September 2013

We stayed four nights during August. We liked the fact that the location is a 15 minute walk from the old town - easy enough to get there but good to stay in a quieter, less touristy local neighbourhood. Good range of shops and restaurants also within 5 minutes walk, including Picardie bakers and deli for wonderful breakfast pastries. We tended to spend the day sightseeing and then relax in the evening at the auberge. Be aware that kitchen cooking facilities are limited to a kettle and microwave due to regulations.
Sandie and Joelle are very knowledgeable and gave useful tips on where to go and what to avoid. The hospitality and commitment to customer service from them and Jean Francois was very much appreciated. Try Casse Crepe for wonderful crepes (but be prepared to queue!) and cafe aux bonnets d'ane for reasonably priced meals.
We hope to be back.

  • Stayed: August 2013, travelled with family
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Thank Pipistrel2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2013

Stayed here for two nights at the beginning of August. The property is not a full service hotel, but it more than a Bread and Breakfast. The room was clean, and fairly large although the bathroom was really small. The bed was great; about what you would expect from a 3 star property. The owner and lady at the desk were all we could ask for. Helpful in making dinner reservations, and also telling us what to do to make the best use of our time. It is a 10 to 15 minuet walk to Old Town, but the area the hotel is in is near some good restaurants. For the price it was all we needed.

  • Stayed: August 2013, travelled as a couple
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Thank Bob L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2013

We spent 2 nights at Aux Deux Lions and could not have been more pleased! The room was charming and very clean. But what made it even better was the way Jean-Francois and Sandie treat their guests, with respect and they go out of their way to make your stay as pleasant as possible. We will definitely stay there again on our next visit to Quebec City. Merci J-F et Sandie de votre accueil chaleureux! A la prochaine!
Joel et Julie

  • Stayed: August 2013, travelled as a couple
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1  Thank Joel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2013

We understood this property to be next to the Old City. It is not. It is a long walking distance to the Old City and not at all convenient for getting there. We cancelled our stay and incurred a cancellation charge.

Stayed: August 2013, travelled as a couple
2  Thank momoboys_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
optimate, Directeur général at Auberge Aux Deux Lions, responded to this reviewResponded 10 September 2013

Hi,

We are sorry that your experience did not meet your expectations, even if you have not stayed with us. Cancelling your booking in the evening of your arrival date has not given us any opportunity to rebook your room. Our cancellation policy is published on our website, but also, when you make an online reservation, you have to confirm that you have read the cancellation policy to be able to complete your booking. From the moment you have booked with us, we had an obligation to guarantee your room and that is what we did. This room was not available to others because it was reserved for you. The fact of advising us less than half an hour before the front desk close made us unable to book the room for another party.

Regarding the reason to cancel the reservation due to our location being outside of Old Quebec's fortifications, we unfortunately can not accept to cancel a reservation under this pretext. It is very easy for a customer to locate the hotel in relation to the Old City with tools such as Google Maps, Map Quest, etc.. L'Auberge Aux deux Lions is located in the famous Montcalm area, in Quebec City upper town, only 10 minutes walk from the walls of Old Quebec. Our location allows tourists to enjoy the real life of the neighborhood, and be just a few steps from Old Quebec. We are very sorry not to have had the pleasure to welcome you to our little Inn.

Regards,

Jean-François Dulac
General Manager

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Additional Information about Auberge Aux Deux Lions

Address: 25 Boulevard Rene-Levesque Est, Quebec City, Quebec G1R 2A9, Canada
Phone Number:
Region: Canada > Quebec > Quebec City
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Room Service Suites
Hotel Style:
#4 Family Hotel in Quebec City
#8 Best Value Hotel in Quebec City
#8 Romantic Hotel in Quebec City
#17 Business Hotel in Quebec City
Price Range: £61 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Auberge Aux Deux Lions 3*
Number of rooms: 14
Official Description (provided by the hotel):
The Auberge Aux deux Lions is a prestigious and small boutique hotel located in the upper part of Quebec City and near Old Quebec City.Upper Quebec City is renowned for its calm, its architecture and gardens. Our hotel is located at a walking distance from all major landmarks of Quebec City and Old Quebec City. The Auberge Aux Deux Lions hotel is within walking distance from Quebec Fine Arts Museum, Convention Center, Old Quebec fortifications, Plains of Abraham and The Château Frontenac, the most prestigious hotel in the Old Quebec. Facilities available at this uptown Quebec hotel are: parking, a breakfast room, shared kitchenettes with fridge, free internet, a garden and a private courtyard. ... more   less 
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Also Known As:
Auberge Aux Deux Lions Quebec/Quebec City

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