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“Nice place, friendly staff.”
Review of Le Champlain Hotel

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Le Champlain Hotel
Ranked #16 of 100 Hotels in Quebec City
Certificate of Excellence
Reviewed 28 February 2012

Cool little hotel in a great location. Very reasonable price! the room was a bit stuffy at times but thats forgivable. As other reviewers mentioned the free coffee/hot chocolate in the lobby is a nice touch.

Room Tip: our room 49 had a windo that was looking out at a wall and had a neighbor that was a bit too enthusi...
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  • Stayed: February 2012, travelled as a couple
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Thank Aultom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc-André D, General Manager at Le Champlain Hotel, responded to this reviewResponded 20 March 2012

Bonjour,

Thank you for taking the time to write this review! Room 49 is a standard room, which is facing another building. But for $20 more a night, you can easily upgrade your reservation to a superb superior room overlooking the Old Town.

Our espresso machine is very much appreciated by all our guests, I'm pleased to see you liked it to!

Hope to see you back soon at the hotel,

Marc-André

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1,256 - 1,262 of 2,145 reviews

Reviewed 22 February 2012

Booked 6 weeks in advance with confirmed king-size bed only to hear it was not available upon arrival. Good location and within walking distance of everything. Complimentary expresso machine was a nice touch.

  • Stayed: February 2012, travelled as a couple
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Thank Rick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc-André D, General Manager at Le Champlain Hotel, responded to this reviewResponded 20 March 2012

Bonjour,

Thank you for this review. You mentioned you had requested a king size bed... But, if I may ask a question, did you "request" it or did you "reserved" it? Because, when the guests are reserving a specific room type, they are always getting it (most of the time unless there is really a problem).

Sometimes on different booking engines, you can book a specific room type and do a request to get another room type when what you want it's not available. If the room you were looking for wasn't attribute to you at check-in time, it's probably because it's wasn't available at reservation time. In any cases, it's always very important to contact the hotel to reconfirm your specific requests. You reserved from which website?

I like to get in touch with you to get more information about what exactly happened. Please feel free to contact me.

Best regards,

Marc-André

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Reviewed 20 February 2012

The location is perfect within the walls. We had a 5 1/2 hour drive to get there and they let us check in quite early. The complimentary breakfast and coffee was perfect. Friendly , helpfiul staff. Used a Jaunt deal and totally happy. Will be going back beautiful city.

  • Stayed: February 2012
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1  Thank juiceandrick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc-André D, General Manager at Le Champlain Hotel, responded to this reviewResponded 20 March 2012

Bonjour!

Thank you very much for your very nice comments! It was the first time that we were doing a promotion with Jaunt... I'm glad to see you appreciated it!

I hope you'll come back this summer... You'll see, it's a totally different city during summertime!

Looking forward to be your host again,

Marc-André

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Reviewed 12 February 2012

Arrived late and were greeted graciously by the staff - this was consistent through the visit. They made reservations for us, breakfast was tasty, the complimentary hot chocolate/cappucino/espresso/with optional decaf machine was an INCREDIBLE and very unexpected touch! We had room 52 - the room was spacious and the decor was a bit busy but it was cozy and the view was lovely. We walked everywhere, as you can from here and fell in love with Quebec City. Their sister hotel has a restaurant .. le Pain Beni - must go and enjoy the recommendations of the staff - they were spot-on. If you wanted to stay in the room most of the day, this is really quite lovely though not luxe. We were looking for an older historic feel in a hotel with modern conveniences and a place from which to launch daily walking trips (with hot chocolate to come back to periodically through the day as a bonus) and this is what you'll get here. How sweet is that?

  • Stayed: February 2012, travelled as a couple
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1  Thank megs36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc-André D, General Manager at Le Champlain Hotel, responded to this reviewResponded 14 February 2012

Bonjour,

Thanks for the review!! We have so many good words from our guests regarding our complementary coffee machine in the lobby... Did you try the café latté? This is the best one!

The Pain Béni is a really good restaurant and believe me, I'm not saying that because the restaurant is part of the company! We offer at the Pain Béni an original menu, mixing French cuisine and local products. This is the best place to eat around!

By the way, we appreciated very much your rating of 5/5! This means to us that our efforts are recognized by our guests and that's what we are looking for!

Do not hesitate to choose us again for your next stay!

Marc-André

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Reviewed 6 February 2012

While the location was great, our room was the pits! Be sure not to get room 43. We payed the extra high prices during Carnival and paid for the upgrade to Superior room. The upgrade was not worth it. The standard rooms look way nicer in the pictures than the room we got. The bed was the most uncomfortable sleep ever, we could hear all of the neighbors and there was no desk in our room despite what the comments from the manager says below. There was no hot water in our room after 10am and the water temperature fluctuated between scalding and freezing. Oh, and our upgraded superior room had a view of a stone wall. I am tired, my neck and back are killing me and I'm 500$ poorer! We are regular tourists of QC, going there sometimes 2-3 times per month for both business and pleasure. I will not return to this hotel.

Room Tip: Avoid room 43. Don't bother upgrading. The Standard rooms are better than the superior rooms!
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  • Stayed: February 2012, travelled with family
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1  Thank Hyde_grrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc-André D, General Manager at Le Champlain Hotel, responded to this reviewResponded 14 February 2012

Bonjour,

I'm really sorry to read your review. The satisfaction of our guests is very important for us but obviously we seem have failed in that mission.

Room 43 is a room usually appreciated and is not facing a wall. That room offers a nice city view. Maybe where you in another room? If you have the chance, please call me directly at the Champlain Hotel, I like to see with you where we might failed exactly. Did you talk with someone from the management during your stay?

Regarding the rates, they are not higher during the Winter Carnival. During the low season, it's always possible to get good rebates for nice rooms, but during the Carnival week-ends, there is no discount available. The rates are not higher, there is only no discount available for those peek dates.

Please do not hesitate to call me, it will be a pleasure to talk to you.

Marc-André

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Reviewed 5 February 2012

Perfect distance to carnival for walking. Many restaurants around. Easy to get bus to ice hotel. Close to petit Champlain shops and citadel. Very friendly english and French speaking staff and very helpful with answering questions and suggesting restaurants. Only bad things: Needs more counter space and hooks in bathroom. Couldn't open the window in room
For some fresh air. Pull out sofa was not comfy at all. Best parts: location staff, bed. Would definitely stay again!

  • Stayed: February 2012
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Thank Nikkiteebb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc-André D, General Manager at Le Champlain Hotel, responded to this reviewResponded 14 February 2012

Bonjour,

Thank you for the good rating! You are saying in your review that we are close to everything which is totally accurate. The location of the Champlain Hotel is very hard to beat, right in the middle of the Old-Town, within the walls. Everything is walkable from here.

We took note of you suggestions for more storage space in the bathroom... Next time, just ask us and we will be able to provide you exactly what you are looking for!

Best regards,

Marc-André

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Reviewed 1 February 2012

My boyfriend and I decided to visit Ville de Quebec in December. What a beautiful city! Le Champlain Hotel was right in the center of Old Quebec. You could stroll down the hill to a variety of restaurants, pubs, cafes and shops. The hotel itself has a very cute library next to the lobby where you can sit and enjoy complimentary coffee, cappuccino, hot chocolate, tea, etc. all day or night. The free breakfast was delicious. There were eggs and sausages, toast, cereal, fruit, and more to warm you up to head out into the cold Quebec winter. The staff was so accommodating. They not only helped with any questions or issues we had regarding the hotel, but they also helped us with some of our french translation. The room was very comfortable with an adorable bathroom. After exploring or partying all over town, it was so nice to come back and relax in our hotel. It was truly a home away from home.

Room Tip: The Superior rooms are carpeted, so if you stay in the cold season, you might prefer to pay a little...
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  • Stayed: December 2011, travelled as a couple
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2  Thank g1i1n1y3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marc-André D, General Manager at Le Champlain Hotel, responded to this reviewResponded 14 February 2012

Bonjour,

Thanks for your good words... They are more than welcome! "Home away from home"... This is what we want to hear from every single guests staying at the Champlain Hotel!

By the way, I totally agree with your tip about the superior room. It worth the money to upgrade to a superior room which has a very beautiful view of Old-Quebec. The room itself is nicely furnished and decorated. I'm glad you liked it.

Looking forward to be your host again,

Marc-André

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Additional Information about Le Champlain Hotel

Address: 115 Rue Sainte-Anne, Quebec City, Quebec G1R 3X6, Canada
Region: Canada > Quebec > Quebec City
Amenities:
Business Centre with Internet Access Free Breakfast Shuttle Bus service
Hotel Style:
#8 Family Hotel in Quebec City
#16 Romantic Hotel in Quebec City
#24 Business Hotel in Quebec City
Price Range: £66 - £150 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Le Champlain Hotel 3.5*
Number of rooms: 50
Reservation Options:
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Also Known As:
Hotel Le Champlain
Hotel Champlain Quebec
Le Champlain Quebec City
Le Champlain Hotel Quebec/Quebec City

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