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“Dehors les clients dehors”

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Super 8 Trois-Rivieres
Ranked #2 of 18 Hotels in Trois-Rivieres
Repentigny, Canada
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Dehors les clients dehors”
Reviewed 3 January 2012

La veille du jour de l'an, nous sommes arrivés au Super 8 de Trois-Rivières, afin de se préparer à fêter le réveillon et la nouvelle année dans la famille à Trois-Rivières. Il y avait des chambres de prêtes mais pas la nôtre. Après avoir insister beaucoup (nous avons une petite très handicapée qui attendait dans l'auto), ils ont finalement consentis à nous donner une chambre qui était déjà prête. Nous somes montés à notre chambre qui était quand même assez propre. J'ai amené ma fille dans la piscine de l'hôtel, qui était une des raisons de notre réservation à cet hôtel. Tout s'est bien passé. La piscine, la glissade et le spa sont très appréciés des familles et le tout est propre. Nous sommes ensuite allés réveillonnés et sommes revenus dans la nuit. L'hôtel était très tranquille au retour. Donc notre expérience était positive jusqu'au lendemain matin. Quand ma femme descend vers 9h00 pour déjeuner, il manque de place pour s'asseoir et il manque de plein de choses dans le présentoir. Je descend un peu avant 10 heures pour me rendre compte que c'est toujours aussi plein. mais le garçon de l'hôtel est en train de tout vider le présentoir de nourriture. Il offre à ceux qui sont dans la file de prendre une ou deux tranches de pain pour mettre dans le grille-pain et il ramasse le reste. Plus de jus, de céréales, rien. Beaucoup de clients se plaignent, rappellent qu'on est le lendemain du réveillon, que tout le monde s'est couché tard mais il n'y a aucune ouverture. Le déjeuner arrête à 10h00, même si c'est plein et le départ est à 11h00, il n'y a aucune flexibilité. Tout le monde présent est frustré et demande la carte du directeur de l'hôtel pour se plaindre.Nous ne sortons pas souvent vu l'handicap de notre fille et ce qui se voulait une belle soirée s'est terminée de très mauvaises façon. Nous avions réservé 2 chambres, un autre couple avait réservé 4 chambres et un autre 3 chambres et tout le monde a dit qu'ils ne reviendraient pas à cet hôtel, surtout pas dans le temps des fêtes. L'hôtel voisin va avoir beaucoup plus de clients l'an prochain.

S. Dupont
Repentigny

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sylvain D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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551 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Markdale, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 29 July 2011

My family, including our dog were very excited to stay at this hotel as we returned from vacationing in PEI to Ontario. The water slide looked great, and there was going to be an in room jaccuzzi. My wife is always careful to check for bedbugs using a flashlight before we decide to stay. We'd never seen any bugs until this hotel. Behind the bed there was old food, a toothbrush, wrappers, and yes bedbugs, as well as ants. After reporting this to the front desk, they graciously offered another room which, big surprise, also had bugs. Needless to say, we left and stayed at the Delta downtown which was incredible.

Room Tip: Don't stay here at all.
See more room tips
  • Stayed July 2011, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
7 Thank Legabil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
s8tgm, Public Relations Manager at Super 8 Trois-Rivieres, responded to this review, 1 August 2011
“Dear Guest & TripAdvisor Readers,

We take the threat from bed bugs very seriously. That is why we have a pest control program in place which consists of regular room checks as well as a service agreement with a pest control company. This service ensures a regular inspection of our hotel which includes the bedrooms.
After hearing of this complaint, we immediately called in the pest control contractor to inspect the two rooms you were in as well as carry out secondary checks to the rooms in the vicinity. The inspection failed to find any bed bugs. I note that in your review you actually stated that you “never seen” bed bugs before in your travels. This still appears to be the case; I’m not exactly sure what you did see, however I have inspection reports, available to anyone who wishes to see them, stating that the rooms you stayed in were/are bed bug free.

” Kind Regards ,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 June 2011

This was our 2nd and last time at this hotel. First and foremost its a super 8 which is usually sport team friendly. In the past this hotel was. Not anylonger. Manager was rude and not accomodating to our team at all of guest in the hotel 90% were hockey teams of 10 year old boys, yet our team was osstersized. Having asked to use common area to eat lunch in on friday we were told the area is unavailable because it had to be cleaned and 10 min later another team is sitting there eating. So we went outside in the rain and ate. Saturday same story we ate outside in the rain. At $139.00 per night . way overpriced. When double standards are applied to one group over another that is unacceptable. When Manager says obsenities to to some of the moms on our team, that was the bottom line. I would not recomend anyone ever stay here. Have writted Super 8 head offfice and Wyndam hotels waiting for an apologyu, but im not holding my breath. If anyone wants more detail please feel free to drop me a line.

Taras In Montreal

  • Stayed May 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank TarasCoach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nova Scotia
Level 6 Contributor
267 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed 14 April 2011

Hotel very clean and comfortable but travelling on business you need high speed internet to do work. It was ridiculous that you have to wait for over 7 min. for the connection.
They are not wireless, you have to connect with a cable.
As much as I enjoyed my stay, this is a real sore spot to the point I would not consider coming back here. I need to get work done and could not, as it was to frustrating for the wait.

  • Stayed April 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jjejermaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Terrebonne, Canada
Level 5 Contributor
74 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 24 February 2011

great pool for the kids, jaquzzi for the parents, small dining area, clean rooms and good service. The employees keep all the spaces clean and tidy.

  • Stayed February 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mamounette74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nova Scotia
Level 6 Contributor
267 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed 11 August 2010

I am always pleased with Super 8 however this time I was greatly disappointed.
The bathroom was dirty, the floor had dirty boot prints on it, there was hair in the shower which was so gross, I left without having a shower.
This is the first time I have ever been disappointed and let down with a super 8.

All I can say is shame on the housekeeping staff, they should be firerd if they canot do their job properly.
I will look for another hotel next time I am there on business.

  • Stayed August 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jjejermaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 May 2010

Difficult to find a good hotel in 3 rivieres at a reasonable price but this hotel is a good one. I travel a lot for my job and this hotel is well situated (near but not to close the highway), good amnities (swimming pool), the room was very clean, 2 specials channels for movies (without advertising...) and the service is great: I asked for a quick printing for one of my customer, I requested it at 11.00pm and it was ready for me in the morning...
Call for booking, less expensive that on websites (I payed $100.00).

  • Stayed May 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fabcanada78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Super 8 Trois-Rivieres

Property: Super 8 Trois-Rivieres
Address: 3185 Blvd Saint-Jean, Trois-Rivieres, Quebec G9B 2M4, Canada
Phone Number:
Region: Canada > Quebec > Trois-Rivieres
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Trois-Rivieres
#4 Romantic Hotel in Trois-Rivieres
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Super 8 Trois-Rivieres 2.5*
Number of rooms: 78
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Hotels.com, 5viajes2012 S.L., TripOnline SA, HotelQuickly, Evoline ltd and Cancelon so you can book your Super 8 Trois-Rivieres reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Super 8 Trois-Rivieres Quebec, Canada
Trois-Rivieres Super Eight

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