I had booked a reservation online with the advanced booking so I fully understood that it was non refundable..that is not the issue. Due to unforeseen circumstances, we were traveling from Alberta back to Ontario a week earlier so I called and asked if there was any chance (even paying a fee) that they could help us out. I was told by Alicia that she would speak with her manager and would get back to me. I called the following day (Tuesday and we were booking for that Friday), spoke with Alicia again and was told that it wouldn't be an issue. Great! Made a terrible situation better right!? No, Thursday evening, I received an email (in fairness, it was sent at 5am however I had explained to Alicia that I didn't have service where we were staying in Alberta .... Literally dead zone) at 11:59 pm, I assume from the manager but they never identified themselves as such, that said there was nothing they could do but to make sure and "stop by so we can experience their true country hospitality". I understand the policy however 1 person shouldn't say yes and another say no to changing the date. Needless to say, we scrambled to find a pet friendly hotel while we were traveling 4000 km!
Helpful? Not so much!
- Official Description (provided by the hotel):
- The Country Inn & Suites Regina is conveniently located just off of the Trans Canada Hwy in Regina’s exciting east end. A short commute to Saskatchewan Science Centre and Wascana Lake (6.6 km), RCMP Heritage Centre (6.8 km), Conexus Centre (4.2 km), University of Regina (7.4 km) and within walking distance of restaurants, cafes and shopping centres. Make this your home away from home with modern rooms and amenities, where every stay is relaxing and enjoyable. 76 rooms are equipped with free WiFi, flat-screen TV’s and in-room coffeemakers. Select rooms offer the addition of mini-fridges, microwaves, pull-out sofas and an external patio entrance. For a comfort upgrade, book a Suite Room and enjoy the extra space that the adjoining living room provides. Pet-friendly rooms are available upon request. Rest easy at the Country Inn & Suites. Complimentary hot breakfast is standard in the lobby each morning. Grab a free cookie and cup of coffee upon check-in. Stick to your workout routine in the fully-equipped Fitness Centre. A 24-hour Business Centre is located in the lobby for your convenience. Currency exchange service, free parking and Read It & Return Lending Library are also on-site. Free guest parking comes standard with every booking. ... more less
- Reservation Options:
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- Also Known As:
- Country Inn Regina
- Regina Country Inn
- Country Inn & Suites By Carlson, Regina, SK Canada - Saskatchewan