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“Not for the handicapped”

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DoubleTree by Hilton Hotel & Conference Centre Regina
Ranked #3 of 33 Hotels in Regina
Certificate of Excellence
GreenLeadersGold level
Hickory, North Carolina
Level 5 Contributor
54 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Not for the handicapped”
Reviewed 25 July 2014

My Mom and I stayed one night at this hotel. Don't get me wrong, the hotel is very nice, however it's not for the handicapped. I got a handicapped room but the shower was not handicapped. No handle to get in and out of the shower. So my mother was not able to take a shower because the tub came up too high for her to lift her leg without being able to hold on to the bar. When we checked out I asked if we were in fact in a handicapped room she stated yes. I explained what the issue was so she could tell management. However she didn't seem to care what I had to say. Didn't write it down. All she said was thanks for the feedback. If you are going to have a handicapped room at least make sure the shower is actually for a handicapped person.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Goobs4UNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike W, General Manager at DoubleTree by Hilton Hotel & Conference Centre Regina, responded to this review, 6 August 2014
Goobs4UNC, thanks for taking the time to write your comments on your recent stay here at the Doubletree in Regina. My apologies that the room you received was not the most convenient for your Mothers needs. I will certainly re-train my Associates to match the proper handicap room with the need of the guest. My father was in a wheelchair for over 30 years and growing up travelling on vacation we were very aware of his needs...eg Pedestal bottom beds will not work! Our Hotel does have two roll in showers versus the grab bar tubs and i believe that would have served your needs better. Please reach out directly to me if your future travels bring you to Regina again and i would be very happy to insure the room is perfect for you and your Mother

Best regards and Be Well
Mike
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
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English first
Toronto, Canada
2 reviews
Reviewed 24 July 2014

It was nice to stay in a downtown hotel which had ample parking available. The restaurant had excellent service and a comprehensive menu. Comfortable room, great new beds, excellent business facilities. Who could refuse the warm cookie upon arrival. I'll be staying here again.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Danny G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike W, General Manager at DoubleTree by Hilton Hotel & Conference Centre Regina, responded to this review, 6 August 2014
Danny G, thanks so much for your kind comments and see you back here soon!

Be well
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 July 2014 via mobile

Thank you for accommodating us when our plane got cancelled and had to fly out the next day and allowing us to check in as soon as a room came available so we could sleep after being up half the night and morning!!! Will forsure stay here with the great service and friendly staff!!!

Stayed July 2014
Helpful?
Thank TrinaAndJason
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike W, General Manager at DoubleTree by Hilton Hotel & Conference Centre Regina, responded to this review, 6 August 2014
Trina and Jason, thanks for your kind comments! We would love to host you again under less stressful conditons! Have a great summer and hope your trip went well after the delay

Be Well
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Saskatoon, Canada
Level 5 Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 16 July 2014

Beautiful renovation to this hotel. new computerized doors. elevator only takes you to ""YOUR"" floor and that's good but I couldn't get any ice on my floor, so I had to walk up to the next floor, because my card will not let me go the that floor. but I could come down in the elevator to my floor. With my bad hips . I am not pleased. All the money spent on the hotel and this?????? $191.00 a night . should have a free Rum and coke o ya and ice .............

Room Tip: go to the even numbered floors if ICE is important lmao
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  • Stayed July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Dan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike W, General Manager at DoubleTree by Hilton Hotel & Conference Centre Regina, responded to this review, 6 August 2014
Dan k thanks so much for taking the time to comment on Tripadvosor! I will for sure check on the key situation, I thought our guest keys allowed access to all floors not just your floor. Please let me know the next time you are in town and I will buy you a Rum and Coke! Hope to see you soon!

Be Well
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Meota, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 July 2014

The hotel was clean and comfortable, lobby was an odd but not unsettling style. All staff encountered were first rate, helpful pleasant, and professional. Hostess in the restaurant has the most beautiful face I can remember.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Glenn T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike W, General Manager at DoubleTree by Hilton Hotel & Conference Centre Regina, responded to this review, 6 August 2014
Glenn T thanks so much for the comments on Tripadvosor and I will insure that the Hostess mentioned receives your kind comments!

See you soon and be well!
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Regina, Saskatchewan
Level 2 Contributor
5 reviews
5 hotel reviews
Reviewed 15 July 2014

Good hotel and restaurant. Room needed a bit more vacuuming, but other than that everything else was in good shape. The staff was very pleasant and accommodating. Overall it was a pleasant experience.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank George C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike W, General Manager at DoubleTree by Hilton Hotel & Conference Centre Regina, responded to this review, 6 August 2014
George C, thanks so much for taking the time to comment on Tripadvisor, looking forward to seeing you back in the near future!

Be Well
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saskatoon, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 July 2014

The Double Tree is definately the best hotel in Regina, extremely clean, modern and the best stay in town. The service was exceptional and the staff were always friendly and helpful. They provided infomation about the city and always checked in to see how things were going. The hotel aslo has the most comfortable beds and I had a great nights rest. I will definately be back and this is now my hotel of choice!

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Lisa U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mike W, General Manager at DoubleTree by Hilton Hotel & Conference Centre Regina, responded to this review, 5 August 2014
Lisa U, thanks for your wonderful comments and please make sure you reach out directly to me prior to your next stay so I can say hello!

Be well
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel & Conference Centre Regina

Property: DoubleTree by Hilton Hotel & Conference Centre Regina
Address: 1975 Broad St, Regina, Saskatchewan S4P 1Y2, Canada
Phone Number:
Region: Canada > Saskatchewan > Regina > Core
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Green Hotel in Regina
Price Range (Based on Average Rates): ££
Hotel Class:3 star — DoubleTree by Hilton Hotel & Conference Centre Regina 3*
Number of rooms: 235
Official Description (provided by the hotel):
Set at the intersection of two major thoroughfares (Victoria Avenue and Broad Street), this modern Regina hotel is ideal for guests who want to explore the downtown area on foot or for business travelers looking to stay close to the head offices of companies such as SaskPower, SaskEnergy and Viterra.Our friendly staff look forward to welcoming you with a signature DoubleTree chocolate chip cookie when you check in to the DoubleTree by Hilton Hotel & Conference Centre Regina. ... more   less 
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Also Known As:
DoubleTree By Hilton Hotel & Conference Centre Regina Canada - Saskatchewan

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