AVOID Hotel Senator!
One of the hallmarks of a 'boutique' hotel should be friendly and flexible service, this one has neither!
I am a frequent traveler and regularly find myself in hotels around the world. As such, when I noticed an issue with my credit card (not with it being turned down or anything, but with the physical condition of the card) I realized it could potentially cause problems when I checked in. In order to avoid such issues I decided, prior to making a three night online reservation, to phone the hotel and apprise them of the situation so as to avoid any unexpected check-in headaches. That, however, is when this hotel showed its true colours!
When I phoned I was not greeted by a receptionist, but instead was immediately connected to voice-mail and asked to leave my name, number, and a message so my call could be returned as soon as possible. There was no option to wait on hold, just to leave a message and wait for a return call. My call was not returned, though. Over the next several hours I made repeated calls to the hotel with the same result. Finally, after four hours, the front desk manager answered my call. As it turned out, though, I received as much assistance and consideration from the voice-mail as I did from her.
She was curt to the point of being rude, uncaring, and showed no desire to assist me in ensuring my check-in would be without issue. Her attitude was elitist and she was completely inflexible in dealing with my credit-card issue, refusing even to accept a cash deposit of an amount in excess of the room-charge as a guarantee there would not be a problem with my credit card.
There was no desire on her part to work with me to overcome the hotel's perceived issue with my credit card. When I suggested several other possible remedies she resorted to simply repeating, "I'm sorry, that is not hotel policy". During the course of the conversation she made a number of illogical statements, and when asked for clarification reverted back to, "I'm sorry, that is (or 'is not') hotel policy". It was like talking to a brick wall.
In the end I decided to patronize a nearby hotel where, though the price was slightly higher, the service was eminently more friendly (they actually worked with me to deal with the credit card issue, and my stay went off without incident).
- Official Description (provided by the hotel):
- Saskatoon boutique downtown hotel, the Hotel Senator features Rembrandt's Fine Dining & Wine Bar with international cuisine, Winston's English Pub & Grill with over 50 taps, 80 imported ales, ciders, stouts and lagers and a home away from home personal attention and service. Your room awaits! Safe travels and we hope to see you soon. ... more less
- Reservation Options:
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- Also Known As:
- Senator Hotel Saskatoon