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“Decent Hotel-some pros, some cons”

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Sheraton Cavalier Saskatoon Hotel
Ranked #10 of 39 Hotels in Saskatoon
Certificate of Excellence
Gray, SK
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Decent Hotel-some pros, some cons”
Reviewed 29 July 2014

This was a decent hotel, but I would not say the best. Here is a quick break down of pros and cons for our family of 5+1nephew:
Pros:
Close to all downtown amenities (Midtown Plaza mall, Cineplex Galaxy, a plethora of restaurants and other shops)
Right beside Kinsmen park
Quiet rooms
Spacious rooms
Nicely decorated
Quick check-in and check-out
Attentive staff
The water park!

Cons:
-The $15/night parking charge
-The attached restaurants are expensive for families
-A little overpriced rooms
-No fridge or microwaves in the rooms
-The pull out couch in our room had not been cleaned. We went to set it up for the night and found sheets with blood and crumbs all over them! (Note: A call to the front desk had housekeeping provide us with new sheets immediately)
-beds were a little stiff
-While a great security feature, the whole "insert your room key to get to your floor in the elevator" proved tricky while handling several children at the same time!
-While the water park was great, the children's pool was a little gritty. You could feel a lot of dirt at the bottom(mind you, you could always just picture that you are at the beach!)

Overall, we enjoyed ourselves at the hotel. I am not sure, however, if it will be our first choice when staying in Saskatoon again.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank jmbr00ks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDale, General Manager at Sheraton Cavalier Saskatoon Hotel, responded to this review, 31 July 2014
Greetings jmbr00ks,

Thank you for taking the time to provide feedback regarding your last stay with us at the Sheraton Cavalier Saskatoon Hotel. It is great to hear that you and your family enjoyed your stay, particularly your delight with our waterpark and newly renovated guest rooms. It is also great to hear that you experienced quality service from all our staff members that you came into contact with. As far as the parking charge goes, due to the location of our property, we are compelled to charge for parking as do all other downtown properties as well. We do have a mini bar fridge in each room that can also be used for personal use. I sincerely apologize that the pull-out couch was overlooked when the room got cleaned, and I will be sure to pass along your comments to our housekeeping department to ensure all aspects of the room are checked prior to the guests arrival. Please know that we take our feedback very serious and we hope you will choose to stay with us again when you are in the area. Thanks again. Cheers.
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334 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (103)
Date | Rating
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English first
Saskatchewan, Canada
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 July 2014

Whenever I stay in Saskatoon, the Sheraton is my first choice of hotel. The rooms are clean and newly renovated with incredibly comfortable beds. Check-in is quick and the service is always great. The restaurant, wine bar, and Starbucks coffee are also perks of staying here, although the restaurant is now currently closed for renovations. The hotel is located right on the river, near the running paths, and is walking distance to great restaurants and pubs in Saskatoon's downtown. If you're from our of town, make sure to get a room with a river view... it's gorgeous!

  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Rebecca S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDale, General Manager at Sheraton Cavalier Saskatoon Hotel, responded to this review, 22 July 2014
Greetings Rebecca S.,

It is so wonderful to hear that we are your first choice hotel when you are in the Saskatoon area. Thank you so much for your loyalty and sharing your positive feedback with others. We strive to ensure every guest has a good stay, so to read your comments keeps encouraging us to strive for our goal - excellence in customer service. As you mentioned, our restaurant is currently undergoing renovations, but come August, we will be unveiling Scarlet. Scarlet offers a brand new concept, design and menu. Be sure to come back for a visit to experience this new atmosphere - it will not disappoint. Thanks again!
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Hendersonville, North Carolina
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 July 2014

Nicely appointed hotel in Saskatoon near the river. Rooms are very nice, staff was excellent and attentive. Very quiet. If you're going to Saskatoon, I would highly recommend this hotel. The park area running along side the river in front of the hotel is very nice; great for walking. It's near a good number of restaurants (and never forget Tim Horton's in Canada!). The beds are very, very comfortable.

  • Stayed June 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Markncil54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDale, General Manager at Sheraton Cavalier Saskatoon Hotel, responded to this review, 22 July 2014
Greetings Markncil54,

Thank you so much for choosing our hotel and sharing your positive experience with others. Like you mentioned, our locations is ideal as we are just a short walk away from multiple amenities located downtown, as well as the beautiful river bank. And at the end of the long day, our Sheraton Sweet Sleeper beds are perfectly put together to ensure you can kick back and relax. Thank you again and we hope to see you soon. Cheers!
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Edmonton, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 June 2014

The room was great and the staff excellent. My check in was prompt and professional, the room was clean and the bed was very comfortable. The Food we had at the business luncheon was both tasty and of good variety.

Stayed June 2014, travelled on business
Helpful?
1 Thank Ed B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDale, General Manager at Sheraton Cavalier Saskatoon Hotel, responded to this review, 3 July 2014
Hello Ed B.,

Thank you so much for taking the time to write us after your last stay. Its great to hear how much you enjoyed your stay and the various aspects that included. Our newly renovated rooms are fantastic and the Sheraton Sweet Sleeper beds are the perfect addition to the room. Whether business or pleasure, we offer a relaxing and inviting atmosphere for everyone. Thanks again. Cheers.
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Kitchener, Canada
Level Contributor
81 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 26 June 2014

What a delightful hotel. This is perhaps one of the nicest Sheraton's I've stayed in (the room, that is). The lobby was nothing special, but the bar had tasty food, and I was given a very nice suite upgrade. The room was very spacious, well-appointed, and felt more like a stylish apartmnet than a hotel room. I was quite impressed.

On the decor front, please send your designer to the Sheraton in Toronto...

I also very much enjoyed the club lounge. Very nice staff up there.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank musicmansimpson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDale, General Manager at Sheraton Cavalier Saskatoon Hotel, responded to this review, 3 July 2014
Hello musicmansimpson,

Thanks so much for your response and it is lovely to hear how much you enjoyed your stay with us, particularly your delight with our newly renovated guest rooms and Club Lounge. We take great pride in our new product and we truly believe it allows for a much more relaxing and enjoyable stay for our guests. Thanks again and we hope to see you again soon. Cheers.
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Saskatoon, Canada
1 review
Reviewed 20 June 2014

We stayed for Friday and Saturday night ,we found the staff very friendly and the facilities top notch .The staff in the lounge were very attentive and knowlegable I feel it is the best hotel in Saskatoon and would recommend staying there to anyone .

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank matchlessbill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDale, General Manager at Sheraton Cavalier Saskatoon Hotel, responded to this review, 23 June 2014
Greetings matchlessbill,

Thank you so much for your great review of our hotel after your last stay with us. Our facility has recently undergone major renovations, which allow for a much more luxurious and restful stay for our guests. Thank you for pointing out your great experience in our 6twelve lounge, as it truly is one of the best lounges in Saskatoon. Thank you again for choosing the Sheraton Cavalier Saskatoon Hotel and we look forward to seeing you again. Cheers!

-amy
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ontario
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 June 2014

I recently stayed at this hotel. My experience was ok.
The hotel is old and a little shabby in the halls and lobby.
I was given a room that was so small that I couldn't sit at the desk without banging in to the bed.
It was also near to the pool and the smell of chlorine was overwhelming.
I asked to be switched to another room and the front desk was very helpful and moved me no problem. The new room was bigger and nicer.
The rooms are quite clean and the beds are comfortable.
I ordered breakfast from room service and they brought me only half of what I ordered , the rest was not what I ordered. I called down and they did bring me what I ordered but by then everything was cold and hard.
The staff is very nice though . That is definitely a plus for this hotel

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OntarioJamie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDale, General Manager at Sheraton Cavalier Saskatoon Hotel, responded to this review, 16 June 2014
Dear OntarioJamie,

Thank you for taking the time to share your feedback with us regarding your last stay here at the Sheraton Cavalier Saskatoon Hotel. I apologize that your first room was smaller in size and located closer to the pool, which you did not prefer. I am glad to hear we were able to accommodate a room transfer quickly and set you up in a guest room that made your stay more enjoyable. I am happy to hear that you thoroughly enjoyed our Sheraton Sweet Sleeper mattresses and the cleanliness of your room. I am also sorry to hear that there was a mix-up with your room service order. Please know we do take our feedback very serious and we will better meet your expectation next time given a chance. Cheers.
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Additional Information about Sheraton Cavalier Saskatoon Hotel

Property: Sheraton Cavalier Saskatoon Hotel
Address: 612 Spadina Cres E, Saskatoon, Saskatchewan S7K 3G9, Canada
Phone Number:
Region: Canada > Saskatchewan > Saskatoon > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Saskatoon
#8 Business Hotel in Saskatoon
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Cavalier Saskatoon Hotel 3.5*
Number of rooms: 237
Official Description (provided by the hotel):
The Sheraton Cavalier Saskatoon Hotel offers newly renovated guest rooms, suites, meeting spaces and public areas in the heart of downtown Saskatoon. Take a stroll along the Meewasin River Valley trail, explore nearby boutique shops, and indulge in unique dining experiences. Then, return to your guest room to relax and enjoy views of the stunning South Saskatchewan River. For kids and kids-at-heart, our hotel features River Country Water Park, a large indoor water park located within the hotel! ... more   less 
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Also Known As:
Sheraton Saskatoon
Saskatoon Sheraton

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