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“A happy mistake”

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Sheraton Cavalier Saskatoon Hotel
Ranked #7 of 39 Hotels in Saskatoon
Certificate of Excellence
Calgary, Canada
Level 4 Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“A happy mistake”
Reviewed 17 August 2014

We booked the Sheraton because a glitch with the Delta Privilege booking system prevented us from booking the Bessborough (across the street). This is one of those rare times when a computer error resulted in two surprised, happy customers... at the Sheraton. The Sheraton impressed us from the beginning with its ridiculously comfortable bed and luxe bathroom. The rooms are quiet and immaculate, stylish without being pretentious. There is plenty of parking. And we hadn't realized the necessity of having a business centre... until we needed it and it became essential, not merely convenient.

We didn't have a chance to use the pool/ waterpark/ hot tub but plenty of other guests did as we can attest when we wandered through. This is a huge draw for families.

Our only complaint was the restaurant, Carver's. This was the 2nd time we tried to eat there and couldn't, this time because of the severe shortage of staffing for Sunday brunch. However, I understand Carver's is being renovated ("Scarlet" is the new brand) and so we look forward to the new dining incarnation. I mentioned the restaurant issue when I checked out, and the Sheraton's manager immediately offered a discount on our next stay. Classy move, Sheraton. I think you're my new favourite Saskatoon hotel.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank linyip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDale, General Manager at Sheraton Cavalier Saskatoon Hotel, responded to this review, 19 August 2014
Hello linyip,

Well, I must say that I am happy to hear you found yourself staying at our hotel due to the mix-up you experienced with your reservations. I am thrilled to hear that you had a fantastic stay: from start to finish. Our newly renovated rooms are delightful and offer the perfect atmosphere to relax in. The business center is something that is often overlooked, but I am happy to hear you made good use of it - that is why its there. Our pool facility certainly attracts many families but with our 2 hot tubs, it is also great for individuals to unwind and relax in. Like you mentioned, our Carvers restaurant is currently closed for renovations as we give it a modern facelift and will re-open in mid October. However we are very thrilled to announce the opening of Scarlet, formal known as Windows. When you stay with us next, you will certainly have to come check Scarlet out and experience this new and exciting atmosphere. Thanks again for sharing such positive feedback and we look forward to seeing you again. Cheers.
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369 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
Date | Rating
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English first
Vancouver, Canada
1 review
Reviewed 14 August 2014

Newcomer2014

Very clean hotel, spacious shower cubicle. Comfortable pillows. Generous desk to work on and multiple sockets for the gadget enthusiast. Complimentary Wifi, another plus. Location is great, right in the city center. Friendly, smiling and welcoming staff. It was just what the doctor ordered for me.

Room Tip: I think you will be ok, whatever room you get
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  • Stayed August 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank flyingdude2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDale, General Manager at Sheraton Cavalier Saskatoon Hotel, responded to this review, 19 August 2014
Hello Newcomer2014,

Thank you for taking the time to connect with us and for sharing your comments regarding your last stay with us. Its wonderful hearing how much you enjoyed the layout of the new rooms and the comforts it offers. We make sure every detail is looked after - such as extra plug-in's for all those gadgets we need to charge. Its great hearing how you felt so welcomed here and that you left feeling rested and rejuvenated. When you are in the area again, we will certainly look forward to welcoming you back. Thanks again. Cheers!
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Regina
Level 4 Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 6 August 2014

My wife and I enjoyed a one night stay in conjunction with the Bruno Mars concert on Sunday, August 3rd. We've stayed here several times before and are quite fond of this property.

I was very grateful that all of the feather pillows and such were removed from our room prior to arrival. As nice as they are my allergies can't take them. The new room decor is quite nice. Very nice furniture in warm tones. We especially liked the bathroom (the large, tiled, shower especially). The queen bed was comfortable and the linens were new.

The view out of our window was not great: a flat roof covered by air conditioning ducting. As an SPG member, I was really disappointed in the location. We''ve been fortunate to receive some very nice accommodations over the years. While the room was nice enough the location was not great. Next time, regardless whether it shows me as a member on the confirmation document or not, I'll be sure to mention that I'm an SPG member. When I checked out, I was told I was not assigned to an SPG room because I didn't book the right category. Personally, I don't think it's up to me to figure this out. Neither Delta nor Fairmont expect me to know the details.

It was unfortunate that we missed out on the re-opening of Windows Restaurant. It was opening on the Monday. It's a nice spot for people watching this time of year,

Special kudos to the team in the hotel lounge. We arrived back from the concert around 11:20pm and decided to have a night cap. When we approached one of the servers, she smiled and told us that they had extended their hours until midnight. As midnight approached, more and more people came in. The serving team took it in stride, welcomed their guests and went about their business in a very freindly manner. I should also mention they do a really good Singapore Sling if that's your drink of choice.

As has been mentioned in mutiple other reviews, the location just can't be beaten. So close to everything and a Starbucks on the main floor. What's not to like?

Overall a very good and comfortable visit. Nice staff and spotless housekeeping. The pool area was bright and well maintained though the floors were a bit slippery.

BTW - Don't be surprised if you are in your room (we were in #336) and it sounds like someone is walking in. The doors seem to transmit every noise that comes from the hallway. Once we realized that was what was happening we were less concerned.

Take it slow and easy when using the underground parking garage if you have a larger vehicle...

Room Tip: Ask for a room at the front of this hotel.
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  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Flyboy727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDale, General Manager at Sheraton Cavalier Saskatoon Hotel, responded to this review, 13 August 2014
Hello Flyboy727,

Thank you for your in depth review of our hotel - it is greatly appreciated. We strive to make sure every guest feels at home and welcomed; and by your comments it seems like you felt just that. Wonderful! It is unfortunate that you missed out on the opening of Scarlet, our new restaurant in replace of Windows. However, Scarlet is now up and running and when you are visiting us next you will need to be sure to check it out. Its an amazing atmosphere that offers a very new and exciting menu. Its also wonderful to hear how impressed you were with the service you received, particularly in the lounge after the concert. And like you mentioned, our location is ideal. We are just a short walk away from anything and everything downtown has to offer - numerous dining options as well as endless shopping selections. Thank you again for sharing your feedback with us, and we hope you will come back for another visit soon. Cheers.
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Level 3 Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 August 2014 via mobile

Wonderful beds, decor, and pool. Hotel pillows are a little too soft and it'd be nice to have a little less mini bar and more place to put things in the mini fridge but hey, first world problems. I was a little sad that the play cave was closed up. I have very fond memories of it as a child.

Stayed August 2014
Helpful?
Thank Jessica E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDale, General Manager at Sheraton Cavalier Saskatoon Hotel, responded to this review, 6 August 2014
Greetings JessicaE,

Thank you for taking the time to connect with us regarding your last stay with us. Our newly renovated rooms offer a wonderful atmosphere to relax in with a modern flare, and like you mentioned, the beds are heavenly. For future stays, we do carry both feather and foam pillows, both of which are placed on the bed so feel free to try them all out. And yes, unfortunately we closed down the cave in the waterpark for safety reasons and we hope to renovate that area soon to create a more open and fun space for the kids to play in. Thanks again for your comments and we hope to see you and your family back for another visit soon. Cheers.
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Gray, SK
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 29 July 2014

This was a decent hotel, but I would not say the best. Here is a quick break down of pros and cons for our family of 5+1nephew:
Pros:
Close to all downtown amenities (Midtown Plaza mall, Cineplex Galaxy, a plethora of restaurants and other shops)
Right beside Kinsmen park
Quiet rooms
Spacious rooms
Nicely decorated
Quick check-in and check-out
Attentive staff
The water park!

Cons:
-The $15/night parking charge
-The attached restaurants are expensive for families
-A little overpriced rooms
-No fridge or microwaves in the rooms
-The pull out couch in our room had not been cleaned. We went to set it up for the night and found sheets with blood and crumbs all over them! (Note: A call to the front desk had housekeeping provide us with new sheets immediately)
-beds were a little stiff
-While a great security feature, the whole "insert your room key to get to your floor in the elevator" proved tricky while handling several children at the same time!
-While the water park was great, the children's pool was a little gritty. You could feel a lot of dirt at the bottom(mind you, you could always just picture that you are at the beach!)

Overall, we enjoyed ourselves at the hotel. I am not sure, however, if it will be our first choice when staying in Saskatoon again.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank jmbr00ks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDale, General Manager at Sheraton Cavalier Saskatoon Hotel, responded to this review, 31 July 2014
Greetings jmbr00ks,

Thank you for taking the time to provide feedback regarding your last stay with us at the Sheraton Cavalier Saskatoon Hotel. It is great to hear that you and your family enjoyed your stay, particularly your delight with our waterpark and newly renovated guest rooms. It is also great to hear that you experienced quality service from all our staff members that you came into contact with. As far as the parking charge goes, due to the location of our property, we are compelled to charge for parking as do all other downtown properties as well. We do have a mini bar fridge in each room that can also be used for personal use. I sincerely apologize that the pull-out couch was overlooked when the room got cleaned, and I will be sure to pass along your comments to our housekeeping department to ensure all aspects of the room are checked prior to the guests arrival. Please know that we take our feedback very serious and we hope you will choose to stay with us again when you are in the area. Thanks again. Cheers.
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Saskatchewan, Canada
Level 3 Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 July 2014

Whenever I stay in Saskatoon, the Sheraton is my first choice of hotel. The rooms are clean and newly renovated with incredibly comfortable beds. Check-in is quick and the service is always great. The restaurant, wine bar, and Starbucks coffee are also perks of staying here, although the restaurant is now currently closed for renovations. The hotel is located right on the river, near the running paths, and is walking distance to great restaurants and pubs in Saskatoon's downtown. If you're from our of town, make sure to get a room with a river view... it's gorgeous!

  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Rebecca S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDale, General Manager at Sheraton Cavalier Saskatoon Hotel, responded to this review, 22 July 2014
Greetings Rebecca S.,

It is so wonderful to hear that we are your first choice hotel when you are in the Saskatoon area. Thank you so much for your loyalty and sharing your positive feedback with others. We strive to ensure every guest has a good stay, so to read your comments keeps encouraging us to strive for our goal - excellence in customer service. As you mentioned, our restaurant is currently undergoing renovations, but come August, we will be unveiling Scarlet. Scarlet offers a brand new concept, design and menu. Be sure to come back for a visit to experience this new atmosphere - it will not disappoint. Thanks again!
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Hendersonville, North Carolina
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 July 2014

Nicely appointed hotel in Saskatoon near the river. Rooms are very nice, staff was excellent and attentive. Very quiet. If you're going to Saskatoon, I would highly recommend this hotel. The park area running along side the river in front of the hotel is very nice; great for walking. It's near a good number of restaurants (and never forget Tim Horton's in Canada!). The beds are very, very comfortable.

  • Stayed June 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Markncil54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMDale, General Manager at Sheraton Cavalier Saskatoon Hotel, responded to this review, 22 July 2014
Greetings Markncil54,

Thank you so much for choosing our hotel and sharing your positive experience with others. Like you mentioned, our locations is ideal as we are just a short walk away from multiple amenities located downtown, as well as the beautiful river bank. And at the end of the long day, our Sheraton Sweet Sleeper beds are perfectly put together to ensure you can kick back and relax. Thank you again and we hope to see you soon. Cheers!
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Additional Information about Sheraton Cavalier Saskatoon Hotel

Property: Sheraton Cavalier Saskatoon Hotel
Address: 612 Spadina Cres E, Saskatoon, Saskatchewan S7K 3G9, Canada
Phone Number:
Region: Canada > Saskatchewan > Saskatoon > Central Business District
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Saskatoon
#8 Business Hotel in Saskatoon
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Cavalier Saskatoon Hotel 3.5*
Number of rooms: 237
Official Description (provided by the hotel):
The Sheraton Cavalier Saskatoon Hotel offers newly renovated guest rooms, suites, meeting spaces and public areas in the heart of downtown Saskatoon. Take a stroll along the Meewasin River Valley trail, explore nearby boutique shops, and indulge in unique dining experiences. Then, return to your guest room to relax and enjoy views of the stunning South Saskatchewan River. For kids and kids-at-heart, our hotel features River Country Water Park, a large indoor water park located within the hotel! ... more   less 
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Also Known As:
Sheraton Saskatoon
Saskatoon Sheraton

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