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“Do not stay at this hotel!”

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Northwoods Inn & Suites
Ranked #38 of 39 Hotels in Saskatoon
Alberta
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Do not stay at this hotel!”
Reviewed 25 July 2009

Room was filthy. Carpet left kids feet black. Pool was not open on time, because according to desk clerk it was not cleaned yet, but told go ahead and use it anyway. Mud and dirt all around indoor swimming pool.

My first clue should have been the drunk guy arguing with the desk clerk and demanding a refund when I was checking in. Customer service was the worst I've ever seen. When complaints were made, desk clerk has really bad attitude.

Total ripoff at $130 for the night. Would never return.

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NorthwoodSucks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mel_sask, Manager at Northwoods Inn & Suites, responded to this review, 25 February 2011
Thank you for your review on the Northwoods Inn and Suites. Please note that we taken each issue very seriously and have taken steps to address each and every comments and or complaints that we receive. Please do not hesitate to contact us direct to discuss your stay and any problem that you have had. Once again please accept our sincerest apologies and we hope to have an opportunity to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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140 reviews from our community

Traveller rating
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    109
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
sarnia ontario
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 July 2009

My husband came here for work it is a flop house for welfare ,kids running around everywhere the pool was not supervised kids were running up and down slide very dangerous!!!!! Tha laundry room is disgusting filthy,took $3 to dry clothes and they were still damp when I asked at front desk he suggested going to laundrymat up the road...Tha employees all complaining about the owner sexually harassing them and the restaurant closes whenever they feel like it so do not assume that you can come to a meal after being out all day because it is hit and miss if it will be open!!!! I would never stay here again and am trying to find somewhere for my husband before I go back home it truly is a welfare flop house room doors left open with kids running in and out and when you glance in there are 4 or 5 more kids and a filthy mess!!!!!

  • Stayed July 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ontarioworker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mel_sask, Manager at Northwoods Inn & Suites, responded to this review, 25 February 2011
Thank you for your review on the Northwoods Inn and Suites. Please note that we taken each issue very seriously and have taken steps to address each and every comments and or complaints that we receive. Please do not hesitate to contact us direct to discuss your stay and any problem that you have had. Once again please accept our sincerest apologies and we hope to have an opportunity to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Saskatoon hotels

Saskatchewan
Level 3 Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 8 July 2009

Please note: This business has received an F rating by the Better Business Bureau of Saskatchewan. Oh my goodness- where to start. My colleague booked us rooms here and I opted to stay at a friends on his couch after the inspection of what would have been my room. I felt like I needed a Tetanus shot just looking at the place. Key cards are old and warped/ cracked. Enter room to find a musty and mold/ mildew spell. Comforter has unidentified stain. Floor warped and shifted by east wall. Wall in behind door has hole with masking tape covering it. Heat inoperative. 1 light inoperative, another light with electrical or connection issue as it was shorting. Stain on ceiling above bed. Broken chair, additional hole in bathroom wall and drywall rotting. No hot water (just warm), stains in bathtub, toilet not clean and very disgusting. Dirt in corners of bathroom and around toilet. carpet ripped at bathroom door and in front of bed. Several insects crawling around by window inside room. Door handle to room loose and ready to come off. Stairs in desperate need of replacement. Poor lighting. Ample parking and Staff was somewhat friendly. Lobby was cold and floor was dirty. Left hotel after inspection and have never looked back. Colleague stayed in hotel for the night and left first thing in morning. The BBB of Sask. has given this hotel an F rating for numerous unresolved complaints. Called the Hotels Association of Saskatchewan and they want nothing to do with this establishment and want to wash their hand clean of them (Smart move). This is a dirty place. This site is a hazard to your health and safety due to cleanliness issues and unresolved maintenance. The entire city of Saskatoon can only hope a sinkhole opens up under this hotel and consumes it.

  • Stayed March 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cam_Taters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mel_sask, Manager at Northwoods Inn & Suites, responded to this review, 25 February 2011
Thank you for your review on the Northwoods Inn and Suites. Please note that we taken each issue very seriously and have taken steps to address each and every comments and or complaints that we receive. Please do not hesitate to contact us direct to discuss your stay and any problem that you have had. Once again please accept our sincerest apologies and we hope to have an opportunity to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saskatchewan
1 review
Reviewed 13 April 2009

I read some of the reviews and was a little scared to stay (after we booked our rooms). As soon as I checked in I flipped the mattress to check it. New mattress. Place is a little out-dated but it was alright. The kids had a blast on the water slide. Isn't that what its all about!! I have stayed at the Travel Lodge before and they have problems there too.

  • Stayed April 2009, travelled with family
    • Value
    • Cleanliness
Helpful?
Thank TheBFamily07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mel_sask, Manager at Northwoods Inn & Suites, responded to this review, 25 February 2011
Thank you for your review on the Northwoods Inn and Suites. We hope to have an opportunity to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Veregin
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 April 2009

We were in the city for the Nickleback concert. Upon arrival and check in, we were informed that housekeeping had not yet cleaned the room. The time for check in was 3 and we arrived at 415. We should have realized right then and there something was wrong. However...Also, the minute you check in, you are charged to your credit card (or how ever you are paying) We went to the room to change and get ready to go out to eat before the concert. WELL...housekeeping would have needed a month to clean that room. There was barley, wheat, corn, sugar and gravel covering the floor from the door frame throughout the entire room...there was very little carpet showing. Every bed was stripped to the mattress and piles of blankets and towels were everywhere. We "hovered" in the bathrooms. Pixie Sticks and empty alcohol bottles covered the table. We went to the office to check out after 10 mins of being in the room, only to be informed there were NO refunds. After several minutes of discussion and several other guests wondering of their rooms would be in the same condition did we get a refund. We offered to call the Health Inspector too. For a $200 plus room, I couldn't have been paid to stay in it. DO NOT stay here.

  • Stayed April 2009, travelled with friends
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank VereginHolli_day
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mel_sask, Manager at Northwoods Inn & Suites, responded to this review, 25 February 2011
Thank you for your review on the Northwoods Inn and Suites. Please note that we taken each issue very seriously and have taken steps to address each and every comments and or complaints that we receive. Please do not hesitate to contact us direct to discuss your stay and any problem that you have had. Once again please accept our sincerest apologies and we hope to have an opportunity to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sherwood Park, Canada
Level 6 Contributor
104 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 26 February 2009

Do not stay here. Just don't bother with this place and move on. Another area of Saskatoon would be better as well. This is the worst area of town right next door to the Worst bar in town. Do the math. We stayed 1 night in this Hotel with about 25 people on a sports team and the whole team checked out and moved the next day because all the rooms were terrible. I've travelled alot and am quite a relaxed traveller but from the moment we arrived it was terrible. I wouldn't swim in that pool either..

  • Stayed February 2008
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Viajar_desde_Alberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mel_sask, Manager at Northwoods Inn & Suites, responded to this review, 25 February 2011
Thank you for your review on the Northwoods Inn and Suites. Please note that we taken each issue very seriously and have taken steps to address each and every comments and or complaints that we receive. Please do not hesitate to contact us direct to discuss your stay and any problem that you have had. Once again please accept our sincerest apologies and we hope to have an opportunity to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
on
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 February 2009

I booked my room by telephone. The receptionist was very friendly. I know from reading "previous HOTEL reviews" that in my "business travels" alot of people that stay at hotels/motels complain only when they are checking out "to get a discount or free room" . I have stayed at many "large and small franchise" hotels and there were problems "anything from noises and parties". Remember people are very funny because they think they are paying they can do anything they like.......As an economy hotel I don't think you can go wrong with this hotel. The General Manager is always on site, friendly and working hard with his staff to keep this property save and clean. Again my message is when you check in within 15 minutes call the front desk and discuss your concerns. I am a business traveller who stays in hotels/motels on a daily basis throughout canada and the usa and see what goes on. Another thing I should mention that if you give anyone "someone" a positive feeling you will get that positive feeling in return. Nothing is PERFECT.

  • Liked — easy excess
  • Disliked — cold in saskatoon saskatchewan
  • Stayed December 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank tcbking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
mel_sask, Manager at Northwoods Inn & Suites, responded to this review, 25 February 2011
Thank you for your review on the Northwoods Inn and Suites. We hope to have an opportunity to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Northwoods Inn & Suites

Property: Northwoods Inn & Suites
Address: 610 Idylwyld Dr N | Highway 16, Saskatoon, Saskatchewan S7L 0Z2, Canada
Region: Canada > Saskatchewan > Saskatoon
Amenities:
Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #38 of 39 Hotels in Saskatoon
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Northwoods Inn & Suites 2.5*
Number of rooms: 176
Reservation Options:
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Also Known As:
Northwoods Inn And Suites
Howard Johnson Saskatoon
Northwoods Hotel Saskatoon

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