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“Nice but old hotel”

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Westmark Whitehorse Hotel and Conference Center
Ranked #5 of 14 Hotels in Whitehorse
Quebec City, Canada
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Nice but old hotel”
4 of 5 bubbles Reviewed 28 August 2014

Nice hotel ! Clean and confortable room. The only negative comment I have is about the noise. the hotel is very noisy. You can hear someone walking on the hallway on the floor above you. For the rest, it's a nice Hotel.

  • Stayed June 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Olinadeau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa O, Director of Sales at Westmark Whitehorse Hotel and Conference Center, responded to this review, 23 September 2014
Olinadeau,

Thank you for taking the time to review our hotel! We appreciate you taking the time and hopefully we will see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

372 reviews from our community

Traveller rating
    39
    113
    164
    41
    15
See reviews for
62
133
29
79
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
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  • Dutch first
  • English first
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  • Italian first
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  • Norwegian first
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English first
Juneau, Alaska
Level Contributor
289 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
3 of 5 bubbles Reviewed 24 August 2014

We stayed in this hotel before. It's nice and clean. It is obvious that the hotel is getting old, but the management tries keeps it in good shape. The restaurant on property was less than average for dinner, but good enough for breakfast. The service was poor. At 9 o'clock they almost barged in our room for cleaning, though we were supposed to check out in two hours. At the restaurant, the servant was like a sleeping zombie, and made us wait. We had wifi. Not fast, but at least something and it helped to avoid international charges. Still, not a bad place to stay.

  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank cool_alaska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa O, Director of Sales at Westmark Whitehorse Hotel and Conference Center, responded to this review, 28 August 2014
cool_alaska,

Please know that I will be passing your comments along to both housekeeping and the restaurant. Customer Service is something we take very seriously here,and I apologize that we were not up to our normal standards during your stay. I really appreciate your comments and I hope we can make it up to you next tiem you are in Whitehorse.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chatham, Canada
Level Contributor
161 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed 19 August 2014

A comfortable night's rest in Whitehorse. Not fancy, but quiet and relaxing. This is not a city for fancy hotels, but it met our need. It is part of the vast Holland America chain throughout the north.
I will say that the hot buffet breakfast in the morning was especially good. No chef preparing items to order, but the variety of food available was appealing. I tried an individual cheese omelet which I highly recommend. Fruits, pastries, cereals etc. round out the choices and made a good start to a day of travel.
A comedy theatre production, with local performers, was an evening feature during our stay.

  • Stayed July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oldie49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa O, Director of Sales at Westmark Whitehorse Hotel and Conference Center, responded to this review, 28 August 2014
Oldie49,

Thank you for your comments regarding the breakfast buffet, I will make sure to pass that along to the kitchen and restaurant staff! I appreciate you taking the time to give us your comments after your trip has ended and I hope we can see you again in the future.
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Christchurch, New Zealand
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 18 August 2014

We stayed at Westmark Whitehorse after a gruelling race down the Yukon River. The room was very comfortable and a good size. The hotel is close to the centre of town and the airport shuttle service is fantastic. We really enjoyed our short stay here and would stay again.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank KipandKimba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa O, Director of Sales at Westmark Whitehorse Hotel and Conference Center, responded to this review, 28 August 2014
KipandKimba,

I hope your race went great, it sounds like it would be an amazing experience! Thank you for your comments, they are always appreciated and I hope we can see you again the next time you are in Whitehorse.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 15 August 2014

It's an older hotel right in the heart of the town. Great location, close to Main Street and the restaurants. It's older, a little worn but clean and in my opinion worth the price. The ladies at the front desk were very nice and I really didn't expect anything more than what this place offered.

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Joe F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa O, Director of Sales at Westmark Whitehorse Hotel and Conference Center, responded to this review, 28 August 2014
Joe F,

Thank you for your comments. As you said, we are an older hotel, but we try to fix that by keeping everything clean and in good shape, thank you for noticing. I hope we see you next time you are in Whitehorse.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hayward, California
Level Contributor
377 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
3 of 5 bubbles Reviewed 15 August 2014

On our second stop of our trek to follow Jack London, we arrived on a cloudy day. . Stayed here a few days before our final destination – Dawson City.

This hotel's appearance is similar to an old boarding house which has been modernized. It coincides with the rest of the town - bit of old west in a the big city. Would have preferred country character.

  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank Flounder B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa O, Director of Sales at Westmark Whitehorse Hotel and Conference Center, responded to this review, 28 August 2014
Flounder B,

I hope you enjoyed your second stay in our wonderful city. We appreciate your comments and I hope we see you again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 10 August 2014

So traveling from Fairbanks, my family of 5 with 3 pets drove almost 17 hours to this hotel arrived at 0100. Upon arrival James was very helpful, he not only helped us park 2 vehicles with huge trailers, but helped us with our luggage. Took the bell cart to our room and downloaded with me. Then 5 minutes later he came with popcorn for the kids. The staff was more than courteous The restaurant was good.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vanessa O, Director of Sales at Westmark Whitehorse Hotel and Conference Center, responded to this review, 21 August 2014
Chris S.

Thank you for your comments. I will make sure that James gets a copy of this, I know that he will really appreciate it. We love it when the staff are recognized, especially for the wonderful service he gave to your family!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westmark Whitehorse Hotel and Conference Center

Property: Westmark Whitehorse Hotel and Conference Center
Address: 201 Wood Street, Whitehorse, Yukon Y1A-2E4, Canada
Region: Canada > Yukon > Whitehorse
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Airport Transportation
Hotel Style:
Ranked #5 of 14 Hotels in Whitehorse
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Westmark Whitehorse Hotel and Conference Center 2.5*
Number of rooms: 181
Official Description (provided by the hotel):
Located in the heart of downtown, within blocks of area restaurants, night-spots, shopping and government offices, the Westmark Whitehorse Hotel & Conference Center is the Yukon's premier hotel and conference center. Recently renovated, the Westmark Whitehorse offers 180 first-class guest rooms and suites, conference facilities and professional special event catering. The Westmark Whitehorse is the largest hotel in Yukon and features over 7000 square feet of meeting space. The Steele Street Restaurant & Lounge serves up a fabulous menu and offers daily lunch and dinner specials. ... more   less 
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Also Known As:
Westmark Whitehorse Hotel Whitehorse
Westmark Hotel Whitehorse
Hotel Whitehorse
Westmark Whitehorse Hotel And Conference Center Yukon, Canada

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