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“Down Memory Lane”
Review of The Grange Hotel

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The Grange Hotel
Ranked #1 of 1 Hotels in Thurston
Reviewed 7 April 2013

My wife and I returned to the Grange for our fourth visit to this charming country house hotel and we were not disappointed. The hotel retains the same charm and seclusion as it did when we chose it for our wedding reception 35 years ago.

We made an earlier return visit some 15 years ago and this latest one only proved that standards are being carefully maintained. The double-aspect room was delightful and very well appointed, with a view over the gardens to the rear. The staff were friendly and welcoming and the breakfast was excellent.

Being secluded and peaceful the hotel can be a little tricky to find, even if (like us) this was not a first visit. We had to ring for directions, having come within 100 metres of the entrance to the driveway approaching the Grange, the map being a little hard to interpret.

However the Grange remains a splendid venue for a quiet, romantic weekend and we hope to celebrate further anniversaries there in future years.

Room Tip: We stayed in room 1, a large corner room at the back of the hotel, which was delightful
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  • Stayed: April 2013, travelled as a couple
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1  Thank Rouxbarb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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203 - 209 of 265 reviews

Reviewed 3 April 2013

Its such a shame that we went here at Easter, i thought there would be a bit of a theme for easter in the hotel, the odd creme egg on the bar or fake chic, but nothing, no ambience. On sat night there was hardly anyone in the restaurant, the receptionist/bar person said that they had all gone into town!!. I cannot fault the food it was really nice but the portion size was very small, i counted 10 chips, a smudged pea ( pea puree) and small piece of fish. my sweet i managed in 4 tea spoons. I very rarely can manage a 3 course meal but here if i didnt i was still hungry! im a small person by the way!! But he breakfast was to die for!! Sunday everywhere was closed, not even a sunday lunch on the menue in the hotel, only had choice of one of the 2 menues on sunday! nothing going on in the hotel, very quiet, no chance of any spa treatments as both therapists were off at the same time. Our log cabin looked lovely from the outside, but just like a chalet inside, no sign of any wood inside the log cabin, i tried to open the blinds and they fell off the window, my husband had to fix them. It was comfortable enough once we had it up to temp with the heaters. The wet room was a nice size, big enough for 2 but the shower head size was just enough for one. The staff were very nice. I dont think i will be comming here again, the first time was 3 years ago for valentines, it seamed a lot better then, hence the second visit. Also just to mention i had ordered an extra portion of seasonal vegetables for £3.00 all i got was a dish of carrots, felt it was a bit of a joke.

  • Stayed: March 2013, travelled as a couple
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1  Thank lubina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2013

Well you pull up to the hotel and it's very welcoming you walk in and an Open Fire greets you very welcoming!

Check in went well, around 3pm then up to my room and settled in, nice and warm and all set after a 7 hour day on the road.

After that great experience it all went rapidly down hill! As I was here for work it is imperative that I had an internet connection, Well there was one router at reception and you were lucky if you got it in your room and with little or no phone coverage tethering the phone was not an option!

Then I went out for a few hours to make some business calls, only to come back and find the boiler had broken down. The staff quickly moved me to another room in the annexe
(2 Rooms on the roof) up a very rusty metal staircase with little or no salt on it ( It was 2 degrees outside) Well the room was ... "weathered" and it was freezing in there a Heater had been put in the room that worked for 10 mins ata time before the thermostat cut out, then came on again 20 mins later, By this time i was fed up of complaining there was no Owner or General manager present on site (which in my opinion under the circumstances there should have been)

There was no extra help drafted in to help the "two" members of staff that were on duty, they had to deal with a boiler breakdown, upset customers, staff the restaurant, man the bar, man the reception and get the meeting rooms ready for the following day etc. -Thank god the Chef was there!! I would have walked out in discust, but decided to stay as the "two" members of staff coped perfectly and full marks to them!

To sum it up ... a catalogue of disasters for my first and probably last visit here

Room Tip: "Don't have a room in the Annexe"
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  • Stayed: March 2013, travelled on business
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1  Thank Essex_Man_About_Town
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2013

On the day I was traveling I was running late and suffered a blown tyre. The hotel were excellent, first promising to save me dinner and then when I was running much later had a sandwich waiting for me at reception.

The room was basic, but the again I was paying a cheap b&b rate. The breakfast was one of the best I have had in a long time as was the sandwich. Shame I missed dinner.

I imagine the main income for this hotel is as a training centre, weddings and conferences.

A little bit of room improvement, especially the ancient TVs, would have seen this place getting 5 stars.

Room Tip: room 15 was a touch small and interestingly shaped but had character
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  • Stayed: February 2013, travelled on business
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2  Thank MidlandAssessEnergy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2012

Stayed 4 days over Christmas. No provision for storing clothes out of suitcases. 3rd floor Bedroom pokey with bulky TV on floor. No shelving for bathroom toiletries. Hot water tepid despite repeated requests. Moved to another room, same bulky floor TV-didn't work: not rectified. Shower head either very high or on taps if not hand held. Kettle took ages to boil. Whole place needed spending on maintenance (threadbare stair carpet) and furniture (drawers and shelves, chairs), exterior paintwork, untended garden.
Restaurant not worth AA star: uncooked rolls, served up again at breakfast as "brioche", tasteless coffee, not hot enough, help yourself with spasmodic service.
Staff were the standout full marks quality, despite the rest of it.
Will stay elsewhere in future.

Room Tip: Top floor pokey. get a flat TV which actually works
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  • Stayed: December 2012, travelled as a couple
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2  Thank ma51gnf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VipulGrange, Owner at The Grange Hotel, responded to this reviewResponded 1 February 2013

It is always disappointing to get a bad review, when our team work so hard to look after the most important thing on their minds - guests.

This guest checked in two days before Christmas. We did move this guest to another room within 10 - 15 minutes of their checking in. We moved them from their booked room of a standard double to a junior suite, which had a separate desk and seating area, and then the bedroom area. Almost double the size of room that the guest actually booked with us. This room had a full fitted wardrobe with space for 30 - 40 jackets / dresses / coats. I.e. it had space for long and tall garments. The bedroom has plain beige luxury wool carpets.

The guest always had hot water in their room in the morning. There was no problem with the water. There were no reports of the TV not working and no calls to reception for us to deal with this. As all rooms have freeview, there is the freeview device and a television remote control. We always help guests when they report such issues.

Our restaurant has been awarded an AA 1 Rosette for both it's r very own bread rolls, to our very own ice creams. We are very proud of the food that we serve here at the Grange, and we do believe that the quality is far superior to many 2 AA Rosette awarded restaurants. We do not make our own coffee, but we do serve fresh coffee when it is served. Coffee machines do not generally deliver a boiling hot product, but a hot product that you can drink immediately.

All guests were informed that Christmas day was a Continental breakfast only. We provide this on just that day of the year because most guests will want to savour themselves for Christmas day lunch.

As stated it always very disappointing to get negative reviews. We are of course a 3 star country house hotel, and we do sometimes have limitations like any other organisation. We do not claim to be a 5 star hotel, but we always strive for improvements and 5 star service wherever possible.

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Reviewed 31 December 2012

We booked this hotel as it was listed as pet friendly so we could visit friends at short notice.
It wasn't until we got the confirmation we found out there might be a pet surcharge - we rang to check as suggested by booking.com and sure enough they wanted £15 for our small dog on top of the £75 for the room.
Cancelling would have meant losing our full room charge so we couldn't do that.
For the additional £15 we got nothing extra no dog brekkie or even a dog bowl of water!

The hotel was lovely in a lovely setting but the staff and welcome was far less than either festive or welcoming.

Needless to say we won't be using this hotel again or recommending it especially to pet owners (unless they can afford the 20% surcharge for nothing).

  • Stayed: December 2012
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1  Thank Yorks_pair_40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VipulGrange, Owner at The Grange Hotel, responded to this reviewResponded 1 February 2013

Dear Yorks Pair, I apologise that your dog was not provided with anything during their stay. Needless to say we have now started to provide a dog cushion and dog treats for the cute pooches in your room.

Whilst we are pet friendly hotel we do not allow dogs in public areas, as we also have to consider other guests. Pets are very welcome in allocated rooms that we have assigned to your stay.

This guest brought the dog into the breakfast room, whilst other people were having breakfast and they were advised of our policy. We did have a resident staying that had an allergy to dogs.

Guests are always very welcome to discuss any issues following their stay with the management of the hotel.

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Reviewed 11 December 2012

The food was a tad expensive for a pub lunch but it served it's purpose. It was reasonably tasty and better than your average pub food. The staff were ok but seemed very stressed out and unprepared. As for the atmosphere it was some what lacking, seemed a bit awkward to have an open conversation without staff or everyone else listening. Maybe it was an off day but nothing struck me enough to say I'd go back.

  • Stayed: October 2012, travelled as a couple
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Thank gary m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VipulGrange, Owner at The Grange Hotel, responded to this reviewResponded 1 February 2013

Dear Gary

We were awarded an AA 1 Rosette for the restaurant of this Hotel back in April 2012.

In terms of the food, everything is cooked in our kitchen. We make our own breads, ice creams, pastas. We believe that everything should be made from our own establishment and not bought in.

Also there is a big difference in taste between an establishment that buys it's products in, which are cooked and processed in a factory somewhere and an establishment that makes it's own.

I am pleased that you felt the food was reasonably tasty, but it is a shame that we didn't manage to appease your other requirements.

We are very much a country house hotel, secluded in our own idyllic spot. We are more of a hideaway romantic retreat than a venue that is heaving with lots of people. We certainly do not classify ourselves as a pub and perhaps you were looking for something that with more that sort of atmosphere.

A lot of people come here because it is quiet, they may come on a special occasion Valentines, a Wedding, an Anniversary, a Birthday. They do this because it is quiet, a hidden gem and we have beautiful gardens and a gorgeous terrace that is just sensational in the summer, hence why we are such a popular wedding venue.

We believe our staff are very friendly rather than stressed out, but if you came in December it was a very busy period for this Hotel.

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Additional Information about The Grange Hotel

Address: Barton Road, Thurston, Bury St Edmunds IP31 3PQ, England
Region: United Kingdom > England > East Anglia > Suffolk > Bury St Edmunds > Thurston
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa
Hotel Style:
Ranked #1 of 1 Hotels in Thurston
Price Range: £52 - £95 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Grange Hotel 3*
Number of rooms: 15
Reservation Options:
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Also Known As:
Grange Hotel Bury St Edmunds
The Grange Hotel Thurston, Bury St Edmunds

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