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“" 5- star hotel but 3 stars in service”

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Sunconnect Sea World Resort & Spa
Ranked #5 of 7 Hotels in Kizilagac
Tehran, Iran
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“" 5- star hotel but 3 stars in service”
Reviewed 13 April 2014

let me start with the lobby, it's big and modern with a friendly atmosphere, as soon as you check in you see the weak points, the sweets in lobby were not fresh and tasty, in the rooms there are no wastebasket (only one in the bathroom), tissue papers , sleepers, shoe polish, and tea maker, these are very initial and normal things in a 5-star hotel. we stayed in this hotel for 10 nights, 19 to 29th, march , breakfast was okay, but for lunch and dinner we were all bored of repeating foods, there was no verity in them, every day almost the same, the drinks quality were awful, specially the taste of red wine, the waiters looked tired and tepid , only a few were hospitable and smiling, it took long to order and get some thing, The out door area is very nice and peaceful , the pool was clean, although the indoor pool smelled bad because of too much CL. in the gym there were 2 treadmills, one was out of order. the entertainment was so weak, there was no special plan for children. at the end, if you are more than 60, almost on a diet , not interested in drinking and excitement , this hotel is perfect, otherwise a real 5-star hotel like' voyage belek, rixus sun gate and premium, royal wings , calista hotel and many other would be ideal for you.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank mary k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seaden h, Halkla İlişkiler Müdürü at Sunconnect Sea World Resort & Spa, responded to this review, 9 September 2014
Dear guest's

We regret that you were not satisfied with your stay in our home and we wish you all the best for the future.

Kind regards
SunConnect Sea World Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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396 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Slovak first
  • Swedish first
  • Turkish first
  • Any
English first
Tehran, Iran
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 April 2014

we were a Group about 55 persons and we were in this hotel from 19 march until 29 march 2014 ..
1) The hotel is very clean and modern .
2) The rooms are big and clean but with out trash and slipper .
3) The taste of food is excellent .
4) The big problem of this hotel , is that after 11 PM , you can not find any drinks in lobby. The lobby bar will be closed at 11:00 PM and you must go to disco. In disco you must pay for every drinks .The important note : disco is close on Sunday
5) The lobby is very modern .You can order all of drinks .But all of drinks are local .The taste of drinks are not good ( It is our opinions )
6) At 11:00 will be all of the lights in lobby off !!!! It is good for old people but for young peoples it is not acceptable .
7)The reception : At first one of them has told us , that it is important to give him 80 $ for one of our guest , who was not in hotel .and we have show him , the confirmation of his manager about this matter His manager has wrotten , that they dont charge us for 80 $ .The reception has not accepted this email from the manager of hotel!!!!! but he has told us , he will back this money after speaking with manager ,after 8 days he has told us , he can not back the money , because of mistake of his manager !!!! we have tried to find manager ,and he was a very good man (Mr Ziya ) .He has confirmed it and he has given to us the money.The reception must be honest and learn more hospitality .
8) Night Animation : Was good .Kenya Acrobat , belly dance,comedy show , bingo
9)Mini disco: It was only the name and there is any special program in this time.
9) Indoor pool was very claen and big .
10) We recommend :
this hotel has enough place.The pool bar was open in march .It will be better to transfer grill food from restaurant to pool bar for thr people , who are outside of restaurant.
11)One of manager of this hotel has really cooperation with us ( Sorry , I have forgotten his name , but he was gentleman and he has managed with street bar for celebrating our new year , he has ordered birthday cake for two persons of our groups , he has managed also with Italian restaurant for all of our groups .I think , it will be better to check every thing with him ,because he is really manager .

Room Tip: All of the rooms are good, but it is better to reserve a sea view room. the best room in our group w...
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  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Newsha N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seaden h, Halkla İlişkiler Müdürü at Sunconnect Sea World Resort & Spa, responded to this review, 9 September 2014
Dear guest's

Many thanks for sharing your impressions with us here. Your review is very important to us, we would like again you welcome to our hotel. Your criticisms very seriously and will investigate which accordingly.

Kind regards
SunConnect Sea World Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hamburg, Germany
Level Contributor
76 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 26 December 2013

I stayed a week in this allegedly 5* Hotel. Well, it sure is not a 5* hotel - rather somewhere between 3 and 4*.

The hotel is nice. Looks more or less new, beautiful garden with two pools, nice beach. The rooms are spacy and okay. However, you need more then just a nice location/building to run a 5* hotel and that is service. That's what the hotel management sure has to improve.

The staff was nice and friendly, but not really professionell. At dinner I had to look and search for the waiter to bring me some drinks (food was buffet, however the drinks (all-inclusive) had to be brought. It is annoying having your dinner with no drinks and the waiter is just not seeing/ignoring you. That sure has to improve.

One more thing: you can't offer an all-inclusive package (bed, food & beverages) and then charge a few bucks for the safe. This is just "cheap" and you realise again, that this hotel does not operate not a 5* level.

Food was okay. Also not really 5* level. So, in total a nice hotel to stay for a few days. You can't go wrong if your expectations are not too high. But definetly never a 5* level.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 190sl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seaden h, Halkla İlişkiler Müdürü at Sunconnect Sea World Resort & Spa, responded to this review, 4 February 2015
Google Translation
Liebe Gäste,

Danke für Ihre Bewertung. Ihre Kritikpunkte nehmen wir sehr ernst und werden denen entsprechend nachgehen.

Mit freundlichen Grüβen
Sea World Resort & SPA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 November 2013

This is definitely NOT a 5-star hotel. 90% of "clean" towels had dark stains on them. "Clean" bed linen had a lot of stains. The cleaning lady stole several items, and when we left the "don't disturb" sign constantly on, she insisted and told us rudely to leave the room! Funnily enough, in this "5star all-in" you need to pay extra for your safety box. In the "all-in" program only very low-quality wine is served, but only if you get lucky enough to have a waiter for your table. And mind you, one glass must suffice ;-) Most of the time, waiters never came so had to go and fetch yourself from the desk intended for the waiters only. The waiters must be paid extra if you want real service. If you happen to choose a table that the waiter has reserved for their favourites, mind you, you will very rudely be told so although no "reserved" sign is there; apparently they are not allowed to do this but do it still!

During our first several days, the snack-bar didn't open at all, so between 14-18h there was nothing to eat but (too) sweet cakes, and in my book that is not all-in. Other all-ins have great evening shows most of the time, this one had something in a meeting room but not in the amfitheatre that was made for - shows!

The children's pool would be great - if the water wasn't ice-cold. The seashore is much nicer, water is warmer and crystal clear! The pebbles are of course not the same as gold-grain sand, but that was ok.

The quality of the food was, however, surprisingly good and varied from day to day.

Worst of all is that they let locals organise NOISY weddings and other parties which mean that the rest of the hotel visitors do NOT sleep that night. The noise insulation in general was poor or non-existent; it corresponds to that of 1 or 2-star hotels.

The gym had modern equipment in good working order, step aerobic and other sports were adequate. On our week we were lucky enough to have yoga classes every evening. I.e., some very nice features but also BIG disappointments.

Room Tip: Ask for a room furthest away from the banquet halls!
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sunshine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seaden h, Halkla İlişkiler Müdürü at Sunconnect Sea World Resort & Spa, responded to this review, 4 February 2015
Dear guests,

We would like to thank you for your review. We are not happy that you dont enyoing your holiday. But i think everybody
Need a second chance and i think we can give our best for you.

Best regards
Sea World Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo, Norway
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 August 2013

we enjoyed our stay, but its not five stars anymore as far as im concerned. Cleaning was ok,but could be better. bedlinnens and towels was worn out and full off holes..And they didnt change unless we asked them for new towels..
The beach was not so enjoyable, hard getting to and from the water with all the pepples and stones..So you need shoes, unless you want your feet to hurt..The food was sometimes cold due to the exstremly long lines at the buffet.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Beth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seaden h, Halkla İlişkiler Müdürü at Sunconnect Sea World Resort & Spa, responded to this review, 4 February 2015
Google Translation
Kära gäster.

Vi vil takke så mye for omdømmet på vårt hotell. Vi syns det er synd at dere ikke har hatt en fin ferie hos oss. Vi syns at alle er verdt en andre sjanse og håper at dere vil gi oss det.

Med vennlig hilsen
Sea World Resort & Spa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tuusula, Finland
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 28 July 2013

This is a real family hotel, if you like to see and do stuff around town, shopping or don't like kids, choose another hotel.
Sea World Resort is located kind of "middle of nowhere" and is targeted to families traveling with kids. During our stay in July the hotel was full: pool area was crowded and there was lot of people in the dinner buffef. BUT we were prepared to that so it didn't matter. Travelling with two kids (6yrs and 11yrs) and planning to just relax by the pool, this was a perfect choice! All inclusive was great and surprisingly there was some variability in the dinner buffet (so not the same food every evening like in many other all inclusive hotels). Breakfast was really good and snack bar offered great selection of food for lunch. Hotel was clean and staff was friendly. German speaking people are biggest customer group so no wonder many things was presented in german first, but you can manage very well in english too.
Animation team was good, but sometimes they were concentrating a bit too much for german customers.

I recommend this hotel for families (children under 15yrs) and please note that in July it is crowed. It is not hotels fault that parents don't supervise their childeren in dinner buffet (it was noisy sometimes). Nor it is not the hotels fault that people reserve their sun beds early in the morning and show up after noon, something that seemed to be a habit for lot of customers. (it is annoying but you just have to live with that)

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank P E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seaden h, Halkla İlişkiler Müdürü at Sunconnect Sea World Resort & Spa, responded to this review, 4 February 2015
Google Translation
Kära gäster.

Vi vill tacka så mycket för era omdömen om vårat hotell. Vi tycker det är synd att ni inte har haft en bra semester hos oss. Vi tycker att alla är värda en andra chans och hoppas att ni vill ge oss det.

Med vänlig hälsning
Sea World Resort & Spa
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Bergen, Norway
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 26 July 2013

I was staying at this hotel for a week, and I would like to stay more, so I guess that say it...
But anyway, the hotel is really beautiful, and have lots of activities for young and adult. Its really big, so take some time to find out of it. The food however is not that special, I find the breakfast as the best meal, but what do you expect of a all-inclusive hotel. The animation teams wasn't good either, they didnt care all the time. It was several times they didn't come to the activities. And the night shows wasn't that special either. The location is not the best either.
But over all, I think it' a great hotel, and I would like to come back. And the spa is lovely, that's what made it my best holiday. Thank you for a awesome stay :)

Room Tip: I would choose room at the front. I liked the location where I stayed, with wiew at the poolside, (l...
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  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mariann H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seaden h, Halkla İlişkiler Müdürü at Sunconnect Sea World Resort & Spa, responded to this review, 4 February 2015
Dear guests

We would like to thank you for your review. We are happy that you enjoy your holiday in SunConnect Sea World.
We hope we see you again.

Best regards
Sea World Resort & Spa
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunconnect Sea World Resort & Spa

Property: Sunconnect Sea World Resort & Spa
Address: Kizilagac Mevkii, Kizilagac 07600, Turkey (Formerly Sea World Resort & Spa)
Region: Turkey > Turkish Mediterranean Coast > Antalya Province > Kizilagac
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Kizilagac
#5 Top resorts Hotel in Kizilagac
#5 On the Beach Hotel in Kizilagac
#5 Luxury Hotel in Kizilagac
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sunconnect Sea World Resort & Spa 5*
Number of rooms: 540
Official Description (provided by the hotel):
In the center of Kizilagac inexcellent location next to the sea with a 250 m wide beach it is the perfect paradise for holidays.Turkish traditions combined with the exotic atmosphere of the Far East allow your body and soul Royal Spa through unique touches to find peace.Together with yourfamily you will enjoy entertainment,music and sports between the blue of the sky and the shining of the brigt ligts and in our restaurant you wiil expect delicious of Turkish and international cuisine. ... more   less 
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Also Known As:
Sea World Resort And Spa
Sea World Hotel Kizilagac
Sunconnect Sea World Resort & Spa Turkey/Antalya Province

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