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Ribbonwood Cottages & The Loveshack
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Reviews (64)
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Reviewed 26 February 2009

My husband and I stayed with another couple at Ribbonwood Cottage over the Harvest Hawkes Bay Wine and Food Festival. While we enjoyed the lovely setting of the Cottages, the beautiful view and the peaceful surroundings, our experience was severely compromised by a cockroach infestation at the cottage.

We were unable to eat out on the balcony in the evening once the sun went down and the cockroaches made their presence felt in their dozens. They entered the cottage and crawled around inside in our bedrooms, bathrooms, kitchen and lounge area. This meant we had to close all the windows and doors and spray the entire cottage with fly spray.

Temperatures over this weekend were in the high 30s so having the cottage shut up like this, especially over night when we couldn't even open an window, was just about unbearable. There was also no air conditioning.

We understand that 'bush' cockroaches (the big ones which do not signify unsanitary conditions) are a part of life in the Hawkes Bay area and we don't expect not to see them at all, but the extent to which they have infested this accommodation was unacceptable.

This situation might have been redeemed if we felt our host had tried to sort it out for us, but our request for help over the weekend resulted merely in a can of fly spray being left for us outside the door to the cottage. We have subsequently been very disappointed by the owner's unsympathetic response to a written complaint from us. Such a pretty cottage and lovely setting demands a much higher quality of care and service for guests who pay well to stay in this accommodation.

  • Stayed: February 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Silvousplait
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2016 via mobile
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Stayed: March 2016, travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 January 2016 via mobile
Google Translation

Stayed: January 2016, travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
janemack1961, Owner at Ribbonwood Cottages & The Loveshack, responded to this reviewResponded 8 February 2016

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC