We were in Tugawe 2 years ago. I can say that we are a well travelled couple (me, 38 countires, and my husband, 44 countries) and this resort is one place that we will always go back to.
Even before we arrived in Manila, Ms. Col and I had been communicating already regarding the whole package. She informed us about everything that will take place during our visit in their resort. They even suggested options on how to fly to the nearest airport (which didn't have a bearing because we bought our plane tickets already). How long the boat ride would take etc. Now, because we don't have a local bank and we don't use paypal, we had a problem sending them the payment prior to our arrival. I thought they would turn us down due to this money payment thing but instead, they just told us to pay the manager on site, Mr. Herzon, once we are in the resort.
Our flight from Manila was so delayed (3-4 hours) that I thought we would miss our boat ride from Talisay port to Tugawe. I was texting Ms. Col the whole time stressing that they wait for us. In return, all she did was calm me down and assured me that the boat will be there waiting for us. And yes, they patiently did.
Yes, the boat ride was rough (due to tropical depression that week) and long (that's what you pay for exclusivity) but we never had a problem with that. We actually enjoyed the boat ride taking pictures of just about everything.
When we got to the resort, we were met by Mr. Herzon and Nilda, our personal butler. We were given drinks and sitted in the dining area near the beach shore. Just imagine, there was a tropical depression and it was raining like crazy. But still, excellent service was given. They were so concerned about us not getting wet while they just ran around trying to make sure all our needs were met. We were served late lunch. Food was really great. Chef Edsel cooked really good local Filipino foods for us. I am a chef by profession and still, I appreciated the food that was served to me.
Our room is spacious with great views of the inside lake and the ocean. We were just not able to enjoy the balcony due to the tropical depression. We loved the room. Slept well, watched TV, shower with strong pressure.
The package included the island hopping. It was great. Enjoyed every bit of it. But the highlight was the boat ride during the night to see the bioluminescent planktons. They even shut down the lights near the beach area so we can play with the planktons on the shore. It was really fun.
The resort was still under construction when we were there but honestly, I don't remember being disturbed by that.
We really had a great time. The staff was so amazing even to the point of making sure we get back to Lagazpi City safely via Virac. Due to the tropical depression, we cannot make it to Talisay port in time to catch a ride that will take us to Naga City.
I highly recommend this place. We can't wait to be back :)
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