We were a party of five, attending a family function we were pre booked into Hotel Guadalmina and our rooms were already paid for but when we arrived we were told that we would have to pay as our rooms were not paid for. This caused embarrassment and confusion which took a considerable time to clear up but not before a charge had been made against one of the party. We were told that this payment would be blocked.
Later on another four people arrived, who were part of our group only to find that they were told the same. This was about 2am and our host had to travel to the hotel to clear up this matter.
We found the gentleman on reception was not helpful on any matter. When we asked about buses and bus times, he replied in a couldn't care less manner 'Don't know'. We also found it was very poor on local information regarding places of interest.
Our room was spacious, spotlessly clean, as was the bathroom and the ladies who did our room were very pleasant and cheerful. We got fresh linen etc every day.
The restaurant was within easy reach, and although what food was available was limited in variety but all very fresh. The 'hot' food was cool and not as hot as it should be. The overall cleanliness was good.
The part of the hotel where we stayed lacked a lift, also handrails, some of our party were elderly and found the stairs difficult. The grounds were pleasant but more handrails needed everywhere.
One day we had a snack midday with 2 glasses for beer. When we got our bill we were being charged for 4 beers but this was corrected when pointed out.
Overall we found it a pleasant stay but we are fit and able to walk long distances, but this hotel is quite a distance from shops and bus services, although taxis can be called,

This four-star hotel has the prices of a five-star one and rude guests. We couldn’t sleep three nights (spent five) because other rooms decided to have fun in their terraces and balconies at 2 and 3 am. Singing out loud, drinking… You know, the usual in a ‘family-friendly’ hotel. If it were a hotel for young people in a nightlife district, it would be understandable. But we assumed that this was a family and quiet establishment.

Another 'but'. Add to the high price of the room (200 euros on average per night) another 20 euros per day if you want a room with views. We refused and, surprise, from our standard room we could see the beach. From my point of view, the extra charge is not worthy and doesn’t make anyone welcome if it’s the first thing the concierge tells you upon your arrival. For the outdoor parking they also charge you an extra fee.

Pros: its location in front of the beach (which for those who do not know, it’s not the best, but we were tipped off already). A nice big pool with plenty of sunbeds for every guest even during high season. Restaurant staff very attentive and professional. Adequate and plentiful breakfast buffet.

The cons, however, make me hard to recommend it. A tip to the manager: it will give more class to your establishment if you withdraw all those colorful posters announcing promotions and discounts. They are more typical of a hire-a-car office than a four star hotel that prides itself on being on the 'golden mile' of Costa del Sol.

Es un cuatro estrellas con precios de cinco y huéspedes que ni en un motel de dos. De las cinco noches que pasamos, tres no pudimos dormir porque en otras habitaciones se dedicaban a salir a sus terrazas de madrugada y ponerse a cantar, beber… Si se tratara de un hotel para gente joven en una zona de marcha, lo entendería. Pero nosotros somos una pareja normal y se supone que este era un hotel familiar y ‘tranquilo’.

Otro ‘pero’. Al precio ya de por sí alto de la habitación (200 euros de media por noche) nada más llegar en recepción te intentan clavar un upgrade a otra habitación con vistas al mar por 20 euros/día adicionales. Nosotros lo rechazamos y, mira por dónde, desde nuestra habitación estándar también se veía el mar. El parking, al descubierto, también se cobra por día.

Puntos a su favor: su ubicación frente a la playa (que para quien no lo sepa, no vale nada, pero nosotros ya íbamos sobreaviso). Una piscina grande y agradable con hamacas suficientes para todos los huéspedes incluso en temporada alta. Servicio de restaurante muy atento y profesional. Un desayuno buffet muy correcto y abundante.

Los puntos en contra hacen que ni volvamos ni lo recomendemos. Un consejo a la dirección: le daría más clase a su establecimiento si retirara todos esos carteles multicolores de recepción anunciando promociones. Son más propios de una oficina de alquiler de coches que de un hotel de cuatro estrellas que se precia de estar en la ‘milla de oro’ de la Costa del Sol.