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lisarobo21
Liverpool, United Kingdom
3830
Lovely location
Reviewed 21 Sept 2014
Had a lovely stay here, its a peaceful resort, I have a fair few pros and cons to note....

Pros:
On top of the beach with beautiful views
12 euros in a taxi to puerto banus
nice comfortable rooms - most have a great view!
Comfy cushioned sun loungers
Friendly helpful staff
Very clean throughout
Lovely grounds well kept
Nice lunches and coffee on the terrace
pool towels provided

Cons:
Buffet food needs to be warmer
Fish night 2 nights in a row!? (with no real other option for non-fish lovers)
Pool side bar limited, no snacks?
3 euros for a small bottle of water
Hot breakfast section could be better
No entertainment (the occasional singer outside once a week?) - although the evenings are nice and quiet it just seems like the hotel is holding back on entertainment budget, theres no life in the bar either after dinner. It wouldn't take much to cheer things up.
Car park 6 euro a day - considering its out of town this seems a bit over the top
Half board need to pay for all drinks with evening meal

Overall I would recommend staying here, as we did have a lovely holiday. I think I would stay again but only b&b next time and then head out of an evening.
Date of stay: September 2014
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    Reviews (1,478)
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    354 - 359 of 1,478 reviews
    Reviewed 6 September 2014

    This is a great hotel, with superb facilities and ideal location for a quiet break BUT !!! I have never stayed in a hotel in any part of the world where the staff are so miserable, and uninterested in their guests. I cannot recall a single smile or warm greeting from any member of staff, the only time I managed to get a glimpse of a grin out of anyone, was when I asked at reception if they could suggest any restaurants in the area, and the reply was an indignant , NO, we have our own!!!
    The pool was never too busy, but why you can't use it before 10am in the morning is a mystery, all other 4/5 star hotels I've stayed in around the world the pool is open at around 7am for the early morning swimmers.
    The Al a Carte menu didn't change all week, hence we ate out most evenings, although the buffet on Thursday night was excellent.
    The cleanliness of the rooms was very good, and the cleaning staff were at least polite, and the best members of staff the hotel has.
    Overall I would not recommend this hotel, nor will I return, purely because of the attitude of the staff. A big part of your holiday experience is the way you are treated. Outside of the hotel the Spanish, without exception are welcoming and very friendly, just avoid this hotel, until the manager can confirm a complete change of staff.

    Date of stay: September 2014
    • Trip type: Travelled with friends
      • Value
      • Cleanliness
      • Service
    5  Thank crossmans
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Guadalmina, Director General at Hotel Guadalmina, responded to this reviewResponded 10 September 2014

    Dear Guest,

    Thank you for taking the time to share your experience with us. Your feedback is very important for us, as it helps us to improve our services and facilities.

    First of all, we appreciate your remarks about your experience in our Hotel. Thank you for your positive comments about our facilities (great hotel, with superb facilities and ideal location …)

    Regarding your remarks about this our staff attitude, let me inform you that we have taken into consideration your remarks. Nevetheless, let me inform you that we are really surprised with your words. As you can see in other guest's reviews, our staff stands out due to their friendly and warm treatment. Please, accept our apologies for any inconvenience caused.

    All Guadalmina Hotel staff remains at your entire disposal for any requirement you may need to assure a pleasant stay in the future. We look forward to welcoming you soon!

    Please, do not hesitate to contact our Bookings Department before your next visit in order to offer you the best available rate.

    Yours faithfully,

    Fernando Al-Farkh
    Genaral Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 5 September 2014

    Well run hotel with excellent Sunday buffet a must! Best to go in July/August as large pool not heated.The rooms are spotless and the area is very smart with great walks.Apparently the golf course is great and at breakfast you can watch some play.
    I would recommend this hotel to families as the staff are very helpful especially the front desk.
    Perfect for relaxing from the glitz of nearby puerto banus.

    Room tip: Family rooms on ground floor are great.
    Date of stay: August 2014
    • Trip type: Travelled with friends
      • Value
      • Location
      • Service
    Thank Fayefamily
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Guadalmina, Director General at Hotel Guadalmina, responded to this reviewResponded 10 September 2014

    Dear guest,

    Thank you for taking the time to share your experience with us. Your feedback is very important for us, as it helps us to improve our services and facilities.

    First of all, we appreciate your positive remarks about your recent stay at Hotel Guadalmina Spa & Golf Resort. We are pleased to know that you really enjoyed a pleasant stay with us.

    Thank you for your kinds words regarding our staff courtesy and for your reccomendation for families!

    All Hotel Guadalmina staff remains at your entire disposal for any requirement you may need in the future. We look forward to welcoming you soon!

    Please, do not hesitate to contact our Bookings Department before your next visit in order to offer you the best available rate.

    Yours faithfully,

    Fernando Al-Farkh
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 27 August 2014

    This was our third stay at this hotel - but the first time during their peak summer season.

    We had previously found the staff to be helpful and friendly, and service to be adequate. This time however, service was awful and some of the staff in fact, were rude.

    The rooms are spotlessly clean, and ours had a great view of the golf course and the sea.

    The breakfast is lovely, with a wide selection of food (which never alters from day to day!).

    The most disappointing thing were all the added charges which have appeared since our last stay, namely:

    €6 per day to park in the hotel car park

    €6 per day to sit on a beach chair

    €60 per day to sit on cabana style double day beds on a decked area. This area previously had single sun beds which were free.

    If you want an ice cream, be prepared for the exorbitant charge of €4.25!

    On the plus side, the swimming pool is beautiful, and the area surrounding the hotel is very quiet.

    I still love this place, but feel disappointed by our experiences this time.

    Date of stay: August 2014
      • Value
      • Location
      • Rooms
      • Cleanliness
      • Service
    3  Thank Charlie1625
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Guadalmina, Director General at Hotel Guadalmina, responded to this reviewResponded 21 September 2014

    Dear Guest,

    Thank you for taking the time to share your experience with us. Your feedback is very important for us, as it helps us to improve our services and facilities.

    First of all, we appreciate your remarks about your experience in our Hotel. We are happy to hear that this is your third stay at our Hotel. Thank you for your comments about our facilities (clean rooms, great location, lovely breakfast…)

    Our aim is to offer our guests a relaxing holiday. That is the reason why we always try to exceed our guest’s expectations, guaranteeing a unique experience. We regret to know that for this time, you have not experienced the privileged and warm treatment that we always provide our guests. Please accept our apologies for any inconvenience caused due to this exceptional situation.

    We really look forward to welcoming you for the fourth time!

    All Guadalmina Hotel staff remains at your entire disposal for any requirement you may need to assure a pleasant stay in the future.

    Please, do not hesitate to contact our Bookings Department before your next visit in order to offer you the best available rate.

    Yours faithfully,

    Fernando Al-Farkh
    Genaral Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 23 August 2014

    We were a party of five, attending a family function we were pre booked into Hotel Guadalmina and our rooms were already paid for but when we arrived we were told that we would have to pay as our rooms were not paid for. This caused embarrassment and confusion which took a considerable time to clear up but not before a charge had been made against one of the party. We were told that this payment would be blocked.
    Later on another four people arrived, who were part of our group only to find that they were told the same. This was about 2am and our host had to travel to the hotel to clear up this matter.
    We found the gentleman on reception was not helpful on any matter. When we asked about buses and bus times, he replied in a couldn't care less manner 'Don't know'. We also found it was very poor on local information regarding places of interest.
    Our room was spacious, spotlessly clean, as was the bathroom and the ladies who did our room were very pleasant and cheerful. We got fresh linen etc every day.
    The restaurant was within easy reach, and although what food was available was limited in variety but all very fresh. The 'hot' food was cool and not as hot as it should be. The overall cleanliness was good.
    The part of the hotel where we stayed lacked a lift, also handrails, some of our party were elderly and found the stairs difficult. The grounds were pleasant but more handrails needed everywhere.
    One day we had a snack midday with 2 glasses for beer. When we got our bill we were being charged for 4 beers but this was corrected when pointed out.
    Overall we found it a pleasant stay but we are fit and able to walk long distances, but this hotel is quite a distance from shops and bus services, although taxis can be called,

    Room tip: Rooms on the south side are quieter. But overall its a quite hotel.
    Date of stay: August 2014
    • Trip type: Travelled as a couple
      • Value
      • Cleanliness
      • Service
    2  Thank Ruby K
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Guadalmina, Director General at Hotel Guadalmina, responded to this reviewResponded 28 August 2014

    Dear guest,

    Thank you for taking the time to share your experience with us. Your feedback is important for us, as it helps us to improve our services and facilities.

    First of all, we appreciate your positive comments about your recent stay in Hotel Guadalmina Spa & Golf Resort. We are happy to hear that you had a good stay with us despite the missunderstanding upon arrival. Sorry for any inconvenience caused!.

    Concerning your F&B suggestions, we have taken into consideration your remarks and our F&B Manager has been informed in order to improve our F&B service.

    Regarding your comments about our location, please let me inform that the Hotel has a privileged location, next to the Mediterranean sea, sourrounded by a wonderful golf course and just 10 minutes drive to the Old Town in Marbella.

    We look forward to welcoming you in the near future!

    Please, do not hesitate to contact our Booking Department before your next visit in order to offer you the best available rate.


    Yours faithfully,

    Fernando Al-Farkh
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 20 August 2014

    This four-star hotel has the prices of a five-star one and rude guests. We couldn’t sleep three nights (spent five) because other rooms decided to have fun in their terraces and balconies at 2 and 3 am. Singing out loud, drinking… You know, the usual in a ‘family-friendly’ hotel. If it were a hotel for young people in a nightlife district, it would be understandable. But we assumed that this was a family and quiet establishment.

    Another 'but'. Add to the high price of the room (200 euros on average per night) another 20 euros per day if you want a room with views. We refused and, surprise, from our standard room we could see the beach. From my point of view, the extra charge is not worthy and doesn’t make anyone welcome if it’s the first thing the concierge tells you upon your arrival. For the outdoor parking they also charge you an extra fee.

    Pros: its location in front of the beach (which for those who do not know, it’s not the best, but we were tipped off already). A nice big pool with plenty of sunbeds for every guest even during high season. Restaurant staff very attentive and professional. Adequate and plentiful breakfast buffet.

    The cons, however, make me hard to recommend it. A tip to the manager: it will give more class to your establishment if you withdraw all those colorful posters announcing promotions and discounts. They are more typical of a hire-a-car office than a four star hotel that prides itself on being on the 'golden mile' of Costa del Sol.

    Es un cuatro estrellas con precios de cinco y huéspedes que ni en un motel de dos. De las cinco noches que pasamos, tres no pudimos dormir porque en otras habitaciones se dedicaban a salir a sus terrazas de madrugada y ponerse a cantar, beber… Si se tratara de un hotel para gente joven en una zona de marcha, lo entendería. Pero nosotros somos una pareja normal y se supone que este era un hotel familiar y ‘tranquilo’.

    Otro ‘pero’. Al precio ya de por sí alto de la habitación (200 euros de media por noche) nada más llegar en recepción te intentan clavar un upgrade a otra habitación con vistas al mar por 20 euros/día adicionales. Nosotros lo rechazamos y, mira por dónde, desde nuestra habitación estándar también se veía el mar. El parking, al descubierto, también se cobra por día.

    Puntos a su favor: su ubicación frente a la playa (que para quien no lo sepa, no vale nada, pero nosotros ya íbamos sobreaviso). Una piscina grande y agradable con hamacas suficientes para todos los huéspedes incluso en temporada alta. Servicio de restaurante muy atento y profesional. Un desayuno buffet muy correcto y abundante.

    Los puntos en contra hacen que ni volvamos ni lo recomendemos. Un consejo a la dirección: le daría más clase a su establecimiento si retirara todos esos carteles multicolores de recepción anunciando promociones. Son más propios de una oficina de alquiler de coches que de un hotel de cuatro estrellas que se precia de estar en la ‘milla de oro’ de la Costa del Sol.

    Date of stay: August 2014
    • Trip type: Travelled as a couple
      • Sleep Quality
      • Rooms
      • Service
    2  Thank Xacia_77
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Guadalmina, Director General at Hotel Guadalmina, responded to this reviewResponded 21 September 2014

    Dear Guest,

    Thank you for taking the time to share your experience with us. Your feedback is very important for us, as it helps us to improve our services and facilities.

    First of all, we appreciate your remarks about your experience in our Hotel. Thank you for your positive comments about our facilities ("excellent location in front of the beach, nice big pool with plenty of free sunbeds, attentive and professional staff, plentiful breakfast buffet...").

    Regarding your remarks about our price policy, please, let me inform you that Hotel Guadalmina meets all requirements and services according to a 4 star hotel. As you can confirm via Internet, our price policy is, in fact, much better that other establishments nearby.

    As you say, Guadalmina is a ‘family-friendly’ hotel. Our main aim is guaranteeing a relaxing holiday to our guests. That is the reason why we regret to know that you have not experienced a quite night during your stay due to other guests' behaviour. This exceptional situation could have been solved if we have been informed about it. Please accept our apologies for any inconvenience caused.


    All Guadalmina Hotel staff remains at your entire disposal for any requirement you may need to assure a pleasant stay in the future. We look forward to welcoming you soon!

    Please, do not hesitate to contact our Bookings Department before your next visit in order to offer you the best available rate.

    Yours faithfully,

    Fernando Al-Farkh
    General Manager

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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