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“disappointing service”

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Innkeeper's Lodge Solihull, Knowle
Ranked #4 of 5 Knowle B&B and Inns
solihull
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“disappointing service”
Reviewed 21 August 2013

We have been coming to Herons Nest for a long time and normally we have a good time, we booked a table for 4 at 7.15 on a Saturday night and was seated on time, but that's when the problems started, The waitress came and took our order at nearly 8pm ,which was a long wait, but our starter didn't appear until 8.30 , and that's after asking how much longer it was going to be .The main was an age coming also, The waitress didnt want to serve us, so asked another waitress to serve us after we complained to her about the length of wait for the meals, couldnt be bothered with puddings as it was now nearly 10pm !!!

Basically. the were trying to do to many covers without having more staff and the kitchen staff

Poor service will stop us going back here until I read better reviews

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank megan384
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Solihull, Knowle, responded to this review, 24 August 2013
We are very sorry that you left disappointed, following your meal at The Heron's Nest, Solihull. . We have emailed you personally as it is our goal to give every customer the best service possible and your feedback can help us achieve this.
Kind regards
Innkeeper's Lodge Solihull
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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92 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Any
English first
Solihull, United Kingdom
Level 3 Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 July 2013 via mobile

Not being able to decide between knowle and lapworth I thought I would try the HN. Lovely sunny evening, staff accommodating and informative of best sellers. Cod and chips has to be the most amazing battered cod I have out since I don't know when. All fish and no batter. Haddock and chips was bigger but less fish, but nevertheless a hearty plate, but I did aquire a few bones. Gourmet chips is a must. Will be back

  • Stayed August 2012
    • Location
    • Cleanliness
Helpful?
Thank Julie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Solihull, Knowle, responded to this review, 28 July 2013
Thank you so much for taking the time to give us your feedback. We are very pleased to hear that you enjoyed your recent visit to Innkeeper’s Lodge.
Best regards
Innkeeper’s Lodge Solihull
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
liverpool uk
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 July 2013

Just a few lines about our lunch in the gardens of the Herons Nest by the side of the Grand Union Canal in Solihull,firstly the food was just perfect and at a perfect price as well,one of our party of six had trout with a lovely crusty dressing and new potatoes,I chose a brie and bacon baguette which also was good,but the main point of this review is that the food was just that much better than your average pub fare and the service was as well,it was served with class and patience and so deserved a little nod at a set up way above the average.

  • Stayed June 2013, travelled with friends
    • Value
    • Service
Helpful?
Thank eddiebLiverpoolUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Solihull, Knowle, responded to this review, 15 July 2013
Thank you so much for taking the time to give us your feedback. We are very pleased to hear that you enjoyed your recent visit to Innkeeper’s Lodge.
Best regards
Innkeeper’s Lodge
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Midlands
2 reviews
Reviewed 29 June 2013

We visited the Herons Nest on 28th June 2013. to celebrate my mother's 92nd birthday. Staff were talking amongst themselves when we arrived they did not bother with us, we had to interrupt them to ask to be shown to our reserved table. Table was not very clean. Waitress had no product knowledge, when we asked for a dry sherry we were told that she didn't know if they had dry sherry, all she could tell us that the only sherry they had was in a blue bottle!! We had to ask her to check what the label said, it was a sweet sherry! Several dishes on the menu were not available. Staff were unable to give us information about the food they were serving. They seemed very uninterested, and poorly presented, dirty aprons and scruffy clothes. We arrived at 12.30pm and eventually had our food at 1.40pm. My drink was served in a dirty glass, lip marks on rim of glass. There seems to be a complete lack of leadership and clearly the staff do not want to be there. What has happended to this once lovely pub? Can't believe how it has gone so down hill, no wonder there were not many people in the place.

  • Stayed June 2013, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank TessWestMidlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Knowle hotels

Chorley, United Kingdom
Level 5 Contributor
50 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 24 June 2013

We booked an overnight weekend stay for a family birthday celebration nearby. The Inn is next to the canal with a large car park and outdoor eating area however, due to inclement weather we didnt get to enjoy this. An obviously popular local eating haunt the Inn itself was busy and we checked in at the bar area where we were given the room key and directed to our room.

The room itself was quaint and reflected the character of the olde worlde inn itself, however, I felt it was a little tired and dated and the bed a little uncomfortable. That said, it was clean with a modern hot shower head and was perfectly adequate for one night given the price of B&B at £50.00.

Breakfast was continental, the staff helpful and pleasant and is taken in the bar area. A choice of cereals, fruit juice and toast with the offer of a heated croissant if wanted. Again perfectly adequate however, if I was to visit the area again I would probably choose to stay in the Centre of Solihull as this is a short car journey away.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JeanRoger1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Midlands
Level 4 Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 17 June 2013

I've been to a Village Inn chain restaurant before so Knew what to expect.
Its a nice old style place,the food is very tasty and well presented,though portions are a little on the small side for me..Staff very attentive and pleasant.Will go back.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Cassie63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Solihull, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 June 2013

We were a party of 3 adults & 2 children & we had an early evening meal on 21st May. The staff were very slow and intent on looking away from customers as they chatted. The food was very disapointing, steaks were tough & my lamb shank cooked in a red wine sauce wasn't, it was served in the stock it was cooked in. Deserts did not come up to scratch either, they were beautifully described on the menu but were small portions, over-priced, & not home-cooked.
We have visited many times over the years but I think it will be a while before we return.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Barbara A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Innkeeper's Lodge Solihull, Knowle

Property: Innkeeper's Lodge Solihull, Knowle
Address: 2110 Warwick Road | The Heron's Nest, Knowle, Solihull B93 0EE, England
Phone Number:
Region: United Kingdom > England > West Midlands > Solihull > Knowle
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant
Hotel Style:
Ranked #4 of 5 B&Bs / Inns in Knowle
Price Range (Based on Average Rates): £
Hotel Class:3 star — Innkeeper's Lodge Solihull, Knowle 3*
Number of rooms: 13
Official Description (provided by the hotel):
Set in the charming village of Knowle, this historic lodge provides convenient yet characterful budget accommodation near Solihull, Dorridge, Birmingham and the NEC.Dating back to 1816, The Heron's Nest is furnished with 10 comfy rooms and a cosy pub serving up seasonally inspired food and drink together with bags of rustic charm. Its canal and countryside setting brings further appeal, especially during the summer when the outdoor dining area springs to life.Knowle is a lovely place to unwind, with a pretty village square, an early 15th century church and lots of idyllic, timber-framed cottages. You could also take a stroll down the Grand Union Canal - but be sure to pack some sandwiches, as there are 147 miles of towpath.The wider area offers attractions to suit every taste. Shopaholics will love Solihull's Touchwood Centre, history buffs will enjoy the moated, medieval charms of Baddesley Clinton and families will relish a trip to Warwick and Kenilworth Castles. ... more   less 
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Also Known As:
The Herons Nest Hotel Knowle
Innkeeper's Lodge Solihull, Knowle West Midlands

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