We booked four rooms and transfers pre cruise as we had flights from Amsterdam to Treviso, and having stayed in Venice several times we wanted to avoid the tourist hustle and bustle...
We arrived and where greeted by a large scruffy man who was sub contracted to provide transfers on behalf off the Best Western Premier BHR as they no longer have their own courtesy bus (driver informed us that it was to expensive to upkeep) We had 7 people and lots of luggage and this was all detailed in the email pre arrival and confirmed via the hotel that a vehicle would be large enough to accommodate both passengers and the luggage. The Driver (Eride Rent Car - www.cab-service.it) said that it was too much luggage and proceeded to tell us that we had not booked this much, i had to show him the confirmation email written by the hotel confirming all the passengers and the details of all luggage. He decided that two trips would have to be made, He also said the same would apply tomorrow for our transfer and the cost increased from Euro 90 to 165, also he needed to change the time as he had another job on! he said also if we paid him in cash and not the hotel we would save 15% as no tax!!! Just all seemed too unprofessional and under the counter for a 4 Star Hotel Transfer Service!
Thirty minutes later we where all in the hotel lobby, Fillippe, the guy handling the check-in was already with 5 guests and another one was waiting before we could check in, so we waited another 50 minutes to check in, he was doing his best but as only one person we knew we would have to wait longer (not an issue as he was going as fast as he could) But twice the manager from the office behind the reception walked by us all waiting and never offered to assist... This is not acceptable, and a severe staff shortage need to be addressed! Once checked in we hauled up all the luggage as no porters at the hotel and no assistance could be offered as poor Fillippe was still alone! he apologised for the delay and lack of porter
Rooms where great size and good quality fittings but sadly lacking in good housekeeping, dusty, and need more attention to detail. Great beds and very comfortable with excellent shower and free WIFI
Dinner we had on the Terrace outside the main bar area, food was excellent and service by the three staff also very good, the head waiter was very friendly and nothing was too much trouble, excelling in customer service.
Breakfast the next morning sadly is why I have reduced the scored it three, It was very understaffed, three girls to replenish food, get Orange juice from kitchen as Machine Broken, Clean Tables, Serve Hot Drinks as one small machine to provide all hot drinks for entire restaurant, set up and deliver room service trays etc etc
So breakfast was very slow and we had to clear our own table before we could sit down.... again this is not a criticism of the staff, they all worked very hard to provide a service but there was no visible management and it is there responsibility to provide guest with a service we paid for!
We checked out and arranged another transfer (Venice Lowcostaxi )privately after cancelling the hotel transfer service (Even after the hotel waived the Euro 15 charge) who provided a very professional and on time service without any of the previous hassles at the same Euro 90 charge.
So....A great hotel nearby the airport, beside an empty shopping centre but sadly Bad Management & too many recession cutbacks mean that the hard-working and friendly staff are not able to provide a quality 4 star service.
I would use the hotel again as the staff are excellent but would NEVER book the sub-contracted transfer, as just left a bad taste and skip breakfast
- Official Description (provided by the hotel):
- BEST WESTERN PREMIER BHR Treviso Hotel is a brand new 4-star design hotel located in Treviso, at just 30 minutes away from Venice.The hotel offers 133 spacious guestrooms: 100 Classic Rooms, 15 Superior Rooms, 17 Junior Suites and a Presidential Suite. Each room is furnished with a king-size bed, LCD television set with access to satellite channels and pay per view videos, teleadapter, mini-bar, laptop-size safe, free Internet access (broadband and Wi-Fi), direct dial telephones, ice-dispenser and shoe shine machine.BEST WESTERN PREMIER BHR Treviso Hotel offers the latest generation Congress Centre. The congress area covers more than 1,000 square metres and can host up to 1,300 people. The 13 modular function rooms are all lit by natural daylight and they are equipped with the latest, state-of-the-art AV facilities. They can be connected to each other for videoconferences via the central control room. The banquet room, with its 600-seat capacity, can host any kind of event. DiVino Osteria Trevigiana is the informal, yet exclusive restaurant of the hotel, with a display of 2,000 wine bottles. Local and international dishes are served, accompanied by famous name wines. Gioja Lounge Bar, with its brightly-lit onyx bar, is a trendy bar where guests can listen to music and enjoy a cup of coffee or a glass of Prosecco wine.At guests’ disposal a Wellness & Fitness Centre, with Jacuzzi area, Finnish sauna, Turkish bath, aroma-therapy shower and a fitness area, a covered parking garage with 600 parking lots and shuttle service from/to Treviso Downtown and Treviso Airport. ... more less
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- Also Known As:
- Bhr Hotel Treviso
- Best Western Premier BHR Treviso Hotel Province Of Treviso, Italy