We arrived summer 2011. First impressions were golden. Upon seeing that this place was run by young teenagers with no knowledge of what was offered, put us off and our rates changed higher than what we booked. We were told our cabin number but not its location. It would seem an easy feat, but they are so sporatically numbered, we wondered around the site for about a half hour to locate our cabin. Finally arriving and seeing our cabin for the first time we were astounded - it looked nothing like the website we booked from - it was dingy, smelly and the tin showers were worse than what I would consider deemed for a prison cell. We did however enjoy the scenery. The grounds around the cabins were nice. We found on our own that we were actually welcome to use the firepits (wood provided) and bbqs that were complimentary but were not told about it by the staff. This place could have been more enjoyable but needed to comply to the standards warrented by the rates and web expectations. Leaky roofs and several not working appliances and faucets seemed to be normal in several cabins based on what other guests had told us during our stay. And nothing was done to fix the problems or appology/compensation was given by management.
Customer service was definately ignored.
I've seen several reviews on this place and the responses by management and can say that in all my travels around the world...I have not seen as many negative reviews before this. This place would be fine if the rates matched the accommadations...but sadly...they fall very short. They are more fitting to hostel/ backpacker rooms.
Enjoy...if you want to take a chance
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- Also Known As:
- Rundle Ridge Chalets Hotel Harvie Heights
- Rundle Cabins Harvie Heights, Canada - Alberta