We stayed at Banff Boundary Lodge September 17 and 18, 2017.
The location was great, however the kitchen had no mugs, plates or forks, not what we expected. I called the number provided spoke with a agent, they where going to get us items, she said she would call back, no call, no dishes. I called back in the am, there is no local cafe or store, finally cups and plates 3 for 6 people and still no forks. We purchased paper and plastic that day, we thought we would cook pizza and wings, the oven was broken.
The unit also needed a good cleaning, the bathroom and ceiling fans were coated in dust. I was very disappointed and I called again asked yo speak to a manager, they said they would call back in 15 min. It is 24 hours latter and I have not heard from them.
I also emailed Waymaker that manages this property again 24 hours and have not heard back.
If you expect a nice equipped unit and the ability to have a tea or coffee when you get in, I recommend you purchase cups prior to heading to your unit.