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Gabriela k
Calgary, Canada

Great experience

5.0 of 5 bubblesReviewed 28 Oct 2017
We had a great stay! Customer service is amazing, very accommodating and helpful. Check in was super easy, location is great and it has everything you need while traveling. We were even upgraded at no extra cost.
Date of stay: October 2017
Trip type: Travelled with family
Review collected in partnership with this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Waymarker, Guest Relations Manager at Banff Boundary Lodge, responded to this review
Responded 31 Oct 2017
Thank you for your review! We always appreciate hearing from our guests who enjoy there time with us here at Banff Boundary Lodge. We do hope you'll visit again soon.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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109 - 114 of 345 reviews
Reviewed 17 October 2017

Recommendable for any one. Have a nice visit!!!!! people please encourage your friends too to visit and enjoy the mountain side lodge for BBQ, Hot Tub and all. very convenient and close to all tourist places in Banff.

Date of stay: August 2017
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank shamim_begum
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Waymarker, Guest Relations Manager at Banff Boundary Lodge, responded to this reviewResponded 19 October 2017

Thank you for your review, we always appreciate hearing from our guests, especially ones who enjoy their time with us. We do hope you come back again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017

Condo as dirty, the bathroom had tape holding up some of the trims, not well equipped and very dated. The problem is that you are a self check in and check out service so if you need anything it is very hard to get a hold of somebody. The hot tub wasn't working. The area is close to both Canmore and Banff so location is great. This could be a great place to stay with some decent upgrades or better management.

Date of stay: September 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank ClintSwain
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Waymarker, Guest Relations Manager at Banff Boundary Lodge, responded to this reviewResponded 29 September 2017

Thank you for your review, we appreciate any comments that help us to improve as a company. I apologize for the issues you faced during your time with us here at Banff Boundary Lodge. We are currently renovating and deep cleaning our units, and we do apologize for the inconvenience during your stay.

If you would like to discuss your experience further please contact our on site Manager- Sally Ann at sallyann.sinanan@waymarker.ca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017

My mother and I stayed here while visiting Canmore. It was the Labor Day holiday and every hotel we called was booked so the hotel we had stayed at the previous night told us they had a room available here. Evidently, both the Georgetown Inn and Banff Boundary Lodge have the same owner. BBL is self check in, no one in the office at 8pm when we arrived after a long day. THIS PLACE WAS DISGUSTING!!! There was mold in and around the shower and bathroom countertops, the sink faucets were corroded and filthy, the freezer had so much ice buildup that it extended into the refrigerator. And the dust. This was truly epic as the place looked like it hadn't been dusted for well over a year! There were actual hanging chains of dust buildup on the ceiling fans (which didn't work anyway) in both bedrooms. Further, the dishwasher in the kitchen had molded old food in the drain - no way you would wash any dishes in that thing! The stove and oven were filthy as well and even the microwave was covered with dust! The grounds were unkempt with trash, plastic and glass in the firepit. Had there been ANYWHERE else to stay, my mom and I would've walked out immediately even at 8:00 at night. I contacted the Georgetown Inn and asked to speak with the owner. A man by the name of Scott called back, I explained the condition of the room and offered to send him the numerous photos I took. He didn't even want to look at them! Wow! I rarely write a negative review but this place was SO horrible I feel it is my duty to warn the general public. Beware!

Room tip: Don't stay if you need A/C. There isn't any.
Date of stay: September 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank 645tamin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Waymarker, Guest Relations Manager at Banff Boundary Lodge, responded to this reviewResponded 29 September 2017

Thank you for your review, we appreciate all comments as they help us to improve. I sincerely apologize for the issues you faced during your time with us here at Banff Boundary Lodge. We have passed along you comments and concerns to our on site team and the issues are being addressed currently.

If you would like to discuss your experience further please contact our on site Manager- Sally Ann at sallyann.sinanan@waymarker.ca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017 via mobile

We stayed at Banff Boundary Lodge September 17 and 18, 2017.
The location was great, however the kitchen had no mugs, plates or forks, not what we expected. I called the number provided spoke with a agent, they where going to get us items, she said she would call back, no call, no dishes. I called back in the am, there is no local cafe or store, finally cups and plates 3 for 6 people and still no forks. We purchased paper and plastic that day, we thought we would cook pizza and wings, the oven was broken.
The unit also needed a good cleaning, the bathroom and ceiling fans were coated in dust. I was very disappointed and I called again asked yo speak to a manager, they said they would call back in 15 min. It is 24 hours latter and I have not heard from them.
I also emailed Waymaker that manages this property again 24 hours and have not heard back.
If you expect a nice equipped unit and the ability to have a tea or coffee when you get in, I recommend you purchase cups prior to heading to your unit.

Date of stay: September 2017
Trip type: Travelled with family
Thank Isabel B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Waymarker, Guest Relations Manager at Banff Boundary Lodge, responded to this reviewResponded 29 September 2017

Thank you for your review, we appreciate any comments that help us to improve as a company. I apologize for the issues you faced during your time with us here at Banff Boundary Lodge. We are currently renovating and deep cleaning our units, and we do apologize for the inconvenience during your stay.

If you would like to discuss your experience further please contact our on site Manager- Sally Ann at sallyann.sinanan@waymarker.ca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2017

4 of us stayed here from 29th August - 1st September, The accommodation was very comfortable & had everything we needed. We would recommend it if you are thinking of travelling to Banff or surrounding area.

Room tip: Great views
Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank jules24765
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Waymarker, Guest Relations Manager at Banff Boundary Lodge, responded to this reviewResponded 12 September 2017

Thank you for your review! We are always happy to hear from our guests that enjoyed their time with us. We hope you come back again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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