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jbridg_615291

Cozy but cold

3.0 of 5 bubblesReviewed 10 Nov 2017
Our fireplace and heat didn't work. construction next door so loud banging on the walls was loud for a while. We got moved to another place but had to repack everything and walk in the cold. The hot tub is very tiny. The décor is nice & cozy, the places were clean and it was easy to get to.
Date of stay: November 2017
Trip type: Travelled with friends
Review collected in partnership with this hotel
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Waymarker, Guest Relations Manager at Banff Boundary Lodge, responded to this review
Responded 13 Nov 2017
Thank you for your review, we appreciate any comments that help us to improve as a company. I apologize for the issues you faced during your time with us here at Banff Boundary Lodge. We are currently renovating and deep cleaning our units, and we do apologize for the inconvenience during your stay.

If you would like to discuss your experience further please contact our on site Manager- Sally Ann at sallyann.sinanan@waymarker.ca
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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107 - 112 of 345 reviews
Reviewed 9 November 2017

As a coffee drinker, as I Was disappointed that all they had available was decaf and dark roast! Neither I like! Old fashioned Columbia medium would be better! And the heat was cranked up to Max when I walked in the room!! Had to open several windows to eliminate that sauna effect!

Room tip: I did not leave a tip. Forgot!
Date of stay: October 2017
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank David H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Waymarker, Guest Relations Manager at Banff Boundary Lodge, responded to this reviewResponded 13 November 2017

Thank you for your honest review, I apologize for the issues you faced while staying with us. We do hope you'll come back again soon despite the coffee!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2017

We had a great stay! Customer service is amazing, very accommodating and helpful. Check in was super easy, location is great and it has everything you need while traveling. We were even upgraded at no extra cost.

Date of stay: October 2017
Trip type: Travelled with family
Review collected in partnership with this hotel
Thank Gabriela k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Waymarker, Guest Relations Manager at Banff Boundary Lodge, responded to this reviewResponded 31 October 2017

Thank you for your review! We always appreciate hearing from our guests who enjoy there time with us here at Banff Boundary Lodge. We do hope you'll visit again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017

Recommendable for any one. Have a nice visit!!!!! people please encourage your friends too to visit and enjoy the mountain side lodge for BBQ, Hot Tub and all. very convenient and close to all tourist places in Banff.

Date of stay: August 2017
Trip type: Travelled with friends
Review collected in partnership with this hotel
Thank shamim_begum
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Waymarker, Guest Relations Manager at Banff Boundary Lodge, responded to this reviewResponded 19 October 2017

Thank you for your review, we always appreciate hearing from our guests, especially ones who enjoy their time with us. We do hope you come back again soon!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017

Condo as dirty, the bathroom had tape holding up some of the trims, not well equipped and very dated. The problem is that you are a self check in and check out service so if you need anything it is very hard to get a hold of somebody. The hot tub wasn't working. The area is close to both Canmore and Banff so location is great. This could be a great place to stay with some decent upgrades or better management.

Date of stay: September 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank ClintSwain
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Waymarker, Guest Relations Manager at Banff Boundary Lodge, responded to this reviewResponded 29 September 2017

Thank you for your review, we appreciate any comments that help us to improve as a company. I apologize for the issues you faced during your time with us here at Banff Boundary Lodge. We are currently renovating and deep cleaning our units, and we do apologize for the inconvenience during your stay.

If you would like to discuss your experience further please contact our on site Manager- Sally Ann at sallyann.sinanan@waymarker.ca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2017

My mother and I stayed here while visiting Canmore. It was the Labor Day holiday and every hotel we called was booked so the hotel we had stayed at the previous night told us they had a room available here. Evidently, both the Georgetown Inn and Banff Boundary Lodge have the same owner. BBL is self check in, no one in the office at 8pm when we arrived after a long day. THIS PLACE WAS DISGUSTING!!! There was mold in and around the shower and bathroom countertops, the sink faucets were corroded and filthy, the freezer had so much ice buildup that it extended into the refrigerator. And the dust. This was truly epic as the place looked like it hadn't been dusted for well over a year! There were actual hanging chains of dust buildup on the ceiling fans (which didn't work anyway) in both bedrooms. Further, the dishwasher in the kitchen had molded old food in the drain - no way you would wash any dishes in that thing! The stove and oven were filthy as well and even the microwave was covered with dust! The grounds were unkempt with trash, plastic and glass in the firepit. Had there been ANYWHERE else to stay, my mom and I would've walked out immediately even at 8:00 at night. I contacted the Georgetown Inn and asked to speak with the owner. A man by the name of Scott called back, I explained the condition of the room and offered to send him the numerous photos I took. He didn't even want to look at them! Wow! I rarely write a negative review but this place was SO horrible I feel it is my duty to warn the general public. Beware!

Room tip: Don't stay if you need A/C. There isn't any.
Date of stay: September 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank 645tamin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Waymarker, Guest Relations Manager at Banff Boundary Lodge, responded to this reviewResponded 29 September 2017

Thank you for your review, we appreciate all comments as they help us to improve. I sincerely apologize for the issues you faced during your time with us here at Banff Boundary Lodge. We have passed along you comments and concerns to our on site team and the issues are being addressed currently.

If you would like to discuss your experience further please contact our on site Manager- Sally Ann at sallyann.sinanan@waymarker.ca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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