Stayed at this hotel because of its proximity to Castelforte, the village where my grandmother was born 124 years ago. I did not have a car but there was decent bus service to the nearby towns of Suio Alto, Suio Falso and Castelforte. The bus drivers were fun to talk to as well as the old ladies that I met each day. I soon became known as the American. Antonella, at the front desk spoke English and was efficient. Benjamin, at the bar was the best! I watched how he made every guest feel right at home and went out of his way to be helpful. It is quite evident that he genuinely likes people. I rather think, however, that the owner did not appreciate or realize what an asset this young man is to his business. Several times I observed this owner hanging around the bar, always with a sour face and an attitude. He appeared to be annoyed that Benjamin was interacting with the hotel guests... as if this was a waste of time and never greeted the guests with a smile. What a shame .... He has a lot to learn about customer relations...he should take lessons from Benjamin!
The hotel, itself was very nice...surrounded by mountains that one night exploded with the awesome sight and sound of fireworks!!!... a great place to stay if you want to relax by the pool or go to the treatment center a mere few feet from the hotel. They offer massages and facials as well as other treatments for a reasonable price. They even have packages that make it even more affordable. The price of the hotel included full board which meant 3 meals a day. The meals were excellent and the service in the restaurant was good. An added bonus was the nighly live music and dancing. When I return to this region, I will stay here again (hopefully the owner will be friendlier) and would recommmend this place.
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