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BreakFree Great Sandy Straits
Reviewed 5 February 2014

Hmm where to start. I wash my sheets and pillow cases every week. I wash my doona cover every week. I have great pillows. When my husband and I saved for this anniversary 2 day break, we felt let down as we could have stayed home and spent the money we paid for accommodation on gifts for one another. Feel really sad about it really. The pillows were almost non-existent they were so flat and old. Sorry but we expected clean at least.

Room Tip: Who knows? Everyone's reviews are regarding dirty rooms.
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  • Stayed: January 2014, travelled as a couple
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1  Thank Em R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibrahim S, Manager at BreakFree Great Sandy Straits, responded to this reviewResponded 6 February 2014

Dear Em R
Thank you for taking the time to provide us with your feed back.
We sincerely apologies for any inconvenience, I would like to advise that we have replaced the pillows.
We look forward to your next visit
Kind regards

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630 - 636 of 728 reviews

Reviewed 23 January 2014 via mobile

I stayed here with my family for a week in a penthouse apartment (number 59) and arrived to find the room in a terrible state.
The sheets in my room were stained and hadn't been washed, the floors were filthy and worst of all the air conditioning was broken in one room and mouldy in the rest. Not only is this unpleasant but it's a heath hazard for bacterial diseases.
If we hadn't payed upfrount we would have left the first night

Stayed: January 2014, travelled with family
2  Thank rachel980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibrahim S, Manager at BreakFree Great Sandy Straits, responded to this reviewResponded 27 January 2014

Hi Rachel980
We sincerely apologise for any inconvenience.
Our record is showing that your mentioned concerns have been attend to by our team promptly, however we understand your point of view and corrective action have been taken to avoid repeats.
Again sorry for any inconvenience
Kind Regards
Ibrahim

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Reviewed 19 January 2014 via mobile

Unless you want to stay in an old, dirty, run down, not maintained, outdated, overpriced hotel. Because that's what this joint is.

Great views overlooking the bay to Fraser but that's where it stops.

It is dire need of a makeover and frankly, Breakfree should be rethinking having their name all over it.

Be warned, It looks nothing like the website photos.

Pay the extra and stay elsewhere.

I appreciate that the reception staff were welcoming of the feedback upon checkout.

Stayed: January 2014, travelled with family
4  Thank Itchy_travel_bugs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibrahim S, Manager at BreakFree Great Sandy Straits, responded to this reviewResponded 27 January 2014

Dear Brendan G
It is unfortunate that we have not met your expectations, but please be re assured that we have been working with our unit owners successfully to refresh and upgrade accommodation units.
However we obviously still have more work to do so we can match expectations
In the main time we are able to offer alternative brands such as Mantra and Peppers.
Kind Regards
Ibrahim

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Reviewed 17 January 2014

Our apartment was not only "tired" and dated but filthy. Carpet had build up of dust and dirt all around skirting in bedrooms, balcony sliding door black with dirt, runners looked like they had never been cleaned, balcony table had finger prints and glass/coffee cup marks all over it, toilet was disgusting, needed a good scrub, some crockery, saucepans, cutlery dirty. Also needs maintenance throughout. We cringe thinking about the whole apartment and would definately never return. Shame, as nice position.

  • Stayed: January 2014, travelled with family
    • Location
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1  Thank SnowyBN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibrahim S, Manager at BreakFree Great Sandy Straits, responded to this reviewResponded 27 January 2014

Dear SnowyBN
Thank you for your feedback.
Please be reassured that we have taken your comments and feedback to the relevant department and have taken corrective actions.
We are very sorry that you have left us disappointed.
Kind Regards

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Reviewed 8 January 2014

We stayed here for a week with a few other families at xmas and had a wonderful time. The views are spectacular waking up to dolphins in the bay and sea breezes. The units are neat and tidy and everything you need for a great holiday, they are a little older but as far as value for money goes you cant go wrong .I would recommend that if you go with others that you get ground floor units as access to each other is much easier .that way. The staff at reception are very friendly .The resort has two pools ,tennis courts , sauna and direct beach access as well as a boardwalk to the Marina precinct. Even though it was xmas time the resort was quiet and didn't feel like it was overcrowded with people.. Thank you

Room Tip: We stayed in Room 111 which was a 2 bedroom unit facing the bay ...Ask for a beach side unit..The un...
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  • Stayed: December 2013, travelled with family
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Thank 92Lisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibrahim S, Manager at BreakFree Great Sandy Straits, responded to this reviewResponded 27 January 2014

Dear 92 Lisa

We thank you for your feedback
We are very pleased that you and friends who stayed in other units have enjoyable Christmas holiday at BreakFree Great Sandy Straits
We look forward to your return trip
Kind Regards
Ibrahim

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Reviewed 6 January 2014

Had a lovely time at this resort. The cleaning could have been more up to scratch behind the doors and inside the Windows but apart from that it was great. The views are amazing from the penthouse and certainly will not dissapoint.the lagoon pool was rather hot during our stay but was very clean and the grounds and gardens are immaculate.

  • Stayed: January 2014
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1  Thank KirstenandAndrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibrahim S, Manager at BreakFree Great Sandy Straits, responded to this reviewResponded 27 January 2014

Dear Kristen And Andrew
Thank you very much for taking the time to provide us with your feedback
It is rewarding to our team that you have an enjoyable stay and found the Resort to be clean and tidy.
We look forward to welcoming you back to BreakFree Great Sandy Straits
Ibrahim

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Reviewed 6 January 2014

First of all, we stayed here because all other accommodation in the area was fully booked.

We booked two penthouse rooms and were overall disappointed with the stay due to the cost given that the rooms were filthy. We thought they had not been cleaned so when we told reception, they told us an external company does they cleaning and that they are not responsible.

The cost of the resort is overpriced, it simply cannot be labelled as a budget resort for the price paid. The rooms had leaking showers and dirty carpets and overall, the resort is run down. It needs a good renovation and perhaps staff training!

I strongly advise you to choose different accommodation in Hervey Bay.

Room Tip: We stayed in two penthouse rooms and they were filthy. I imagine the cheaper rooms are even more atr...
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  • Stayed: December 2013, travelled with family
    • Value
    • Rooms
    • Cleanliness
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2  Thank AlwaysBeKiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ibrahim S, Manager at BreakFree Great Sandy Straits, responded to this reviewResponded 27 January 2014

Dear Always BeKiwi

As we were unable to match our records with your feedback, I have send you a message via trip advisor hoping that you could identify your unit numbers to enable us of taking corrective measures.
Unfortunately we have not heard back from you, but I will be very happy to discuss your concerns if you wish to contact me directly.

Kind Regards
Ibrahim

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BreakFree Great Sandy Straits

Address: Great Sandy Straits Marina 17 Buccaneer Dr, Urangan, Hervey Bay, Queensland 4655, Australia
Region: Australia > Queensland > Fraser Coast > Hervey Bay > Urangan
Amenities:
Beach Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #1 of 4 Speciality Lodging in Urangan
Price Range: £48 - £128 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BreakFree Great Sandy Straits 3.5*
Number of rooms: 65
Official Description (provided by the hotel):
BreakFree Great Sandy Straits is located in Australia's whale watching capital, Hervey Bay. Take a stroll to the main shopping, restaurant and cafe areas or just kick back, relax and enjoy the wide range of onsite leisure facilities ideal for families, including two pools, a sauna, tennis courts, BBQ area and for the kids a children's play area and a games room. Between July and November, Hervey Bay becomes an aquatic playground with the annual migration of more than 3,000 Humpback whales between Antarctica and the Great Barrier Reef. The sleepy seaside town is also the primary gateway to the world's largest sand island and World Heritage-listed area, Fraser Island. The resort offers one, two and three bedroom apartments with all room types offering air conditioning, kitchenette or full kitchen facilities, balcony or patio with views, TV and laundry facilities (studios have shared laundry facilities). ... more   less 
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Also Known As:
Breakfree Great Sandy Straits Hotel Urangan
BreakFree Great Sandy Straits Hervey Bay/Urangan

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