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TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA
Ranked #2 of 11 Hotels in Agii Apostoli
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 17 May 2013

Just arrived back from the Atlantica Kalliston at Crete. A hotel just taken over by Atlantica. The hotel was lovely - we were given a beach villa for 3 days upon arrival and then allocated a swim up room (we had booked a sea view but we have a level 3 loyalty card with Atlantica so get an upgrade when possible). The main restaurant had a lovely setting and it wasn't noisy the way some main restaurants can be. We went to the Wine Cellar Al a Carte restaurant which was lovely but very expensive. We also went to the Italian which was complimentary to us - that was also nice however we ordered lamb cooked medium but it was more like rare! The evening entertainment was not good and they only have the lobby bar to sit in so you cannot get away from the entertainment if you don't like it. The resident duo were good though. They have an outside area but if cold or raining is of no use. Overall we enjoyed our stay but as previous person stated the prices are now rising and would I want to pay more I don't know. However Atlantica are a good company and I'm sure they will sort out the teething problems.

Room Tip: We had a beach villa 190 but it was complimentary should imagine it is very expensive - they only ha...
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  • Stayed: May 2013, travelled as a couple
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10  Thank jetjockeyWigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Γενικός Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded 1 February 2016

February, 2016

Dear Esteemed Guest,

Thank you for your review and feedback which gives us strength to work harder; we all really appreciate your nice words and we are already looking into the issues you have mentioned – as we consider them very important. It was great to have you here at the Kalliston and we hope to see you again soon.

Please be informed of our recent achievements; The Kalliston was awarded as the BEST Adults Only hotel in the world in 2015 from all guests of TUI Nordic and UK. This is the highest recognition among 55 adults only hotels from all over the world. Since July 2015, we also hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.

It will be great to have you back with us in the future.

Thank you for your time and support!


Best Regards,


Dimitris Perrakis
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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922 - 928 of 1,282 reviews

Reviewed 15 May 2013

The location of this hotel is amazing and the staff really helpful; especially around the pool bar. Paul the pool barman really brightened our day with his welcoming, entertaining banter. Breakfast was very good as was a trip to the taverna. The taverna is a lovely location right by the beach and although the evening meal was excellent the lunches were a bit mixed.Other food is very average with a very limited selection of good meat and fish especially at the dinner buffet and some nights what was on offer wasn't close to five star. The Asian food was good but stone cold. Planning wise the notel struggled with the poor weather on every level and there were no sunbed covers for a day which was most uncomfortable. There seemed to be many mess up's with room allocation and sea views that were not sea views and although they tried to be accommodating by offering extras in terms of dining etc it would have been much better to have had the sea view room and no hassle and disappointment . In general there were a few grumblings about plumbing problems around the guests chatter... no cold water out of taps , flooding, water not draining away... but not sure how isolated these were. A lot of the rooms have swim up facility which open up onto the general pool area which means they are lacking in privacy as well as overlooked by the restaurant on one side of the hotel. The rep was very helpful and staff fabulous and did all they could to make the holiday lovely and compensate for the problems. However it didn't make the lack of places to sit in the evening any better! One lobby area off reception and an outside patio (weather permitting) is not adequate and leaves no option to escape the entertainment which was rather poor, with the exception of a male guitar player who, when he played and sang alone was quite talented. We would go back because the setting was so very lovely and the staff excellent but there are many things that need sharpening up on and improving upon though and will be tracking the comments of future guests. The price has gone up now so these problems need addressing so that the hotel can reach it's potential. Planning and preparation are so important and was a bit lacking and the first seasonal guests shouldn't be the guinea pigs for these problems as it is their weeks holiday and it is really irritating and disappointing as more sunbeds creep out when you are leaving but the hotel has actually supposedly been full all along!

  • Stayed: May 2013, travelled as a couple
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11  Thank Familytimesfour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Γενικός Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded 1 February 2016

February, 2016

Dear Esteemed Guest,

Thank you for your review and feedback which gives us strength to work harder; we all really appreciate your nice words and we are already looking into the issues you have mentioned – as we consider them very important. It was great to have you here at the Kalliston and we hope to see you again soon.

Please be informed of our recent achievements; The Kalliston was awarded as the BEST Adults Only hotel in the world in 2015 from all guests of TUI Nordic and UK. This is the highest recognition among 55 adults only hotels from all over the world. Since July 2015, we also hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.

It will be great to have you back with us in the future.

Thank you for your time and support!


Best Regards,


Dimitris Perrakis
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2013

Very good hotel with excellent facilitiies for families vacations. Great staff, indoor and outdoor swimming pool, very nice beach.Breakfast very good but luch and dinner acceptable. Very good facilities for children.

  • Stayed: June 2012, travelled with family
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6  Thank Dimitris1954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Γενικός Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded 1 February 2016

February, 2016

Dear Esteemed Guest,

Thank you for your review and feedback which gives us strength to work harder; we all really appreciate your nice words and we are already looking into the issues you have mentioned – as we consider them very important. It was great to have you here at the Kalliston and we hope to see you again soon.

Please be informed of our recent achievements; The Kalliston was awarded as the BEST Adults Only hotel in the world in 2015 from all guests of TUI Nordic and UK. This is the highest recognition among 55 adults only hotels from all over the world. Since July 2015, we also hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.

It will be great to have you back with us in the future.

Thank you for your time and support!


Best Regards,


Dimitris Perrakis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2013

We had a great stay at the Kalliston in August 2012. We spend the first 2 days at the hotel as we wanted to rest and relax. The beach is beautiful, and with superb waves; we played for hours! The breakfast is very good and the tables have fantastic view. We stayed at the junior suite close to the pool and had direct access to the pool and beach. The room was spacious; however I personally don’t prefer two beds stuck together. The baby cot had a great mattress. The service at the desk was mediocre to say the least and that is why I rate the hotel 4.5 out of 5 (tripadvisor didn’t give me the option for that. I didn’t rate it with a 4 as that would be unfair too…). Have in mind that there is music at the bar until 10pm on most nights. I personally enjoyed sitting outside the room listening to the music.

The initial plan was to explore the west side of Crete and the location of Kalliston definitely helped with that. It is also very close to Chania centre. Like everywhere in Crete I strongly suggest that you rent a car. Visit Elafonisi (50min and about 15 minutes to walk across to the island!), Balos (boat from Falassarna or other locations) and Falassarna (about 30 min) they are all a must and relatively close to the hotel. Drive for about 2 hours to visit Knossos if you are interested to see what is left of the incredible Minoan civilisation, then you can visit the archaeological museum in Heraklion. Spend your nights in Chania old harbour and eat in nearby tavernas, that way you will see more of Crete.

  • Stayed: August 2012, travelled with family
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22  Thank TTMdots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Γενικός Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded 1 February 2016

February, 2016

Dear Esteemed Guest,
I would like to thank you for your review and feedback, which we will use constructively in an effort to perfect our services even more and make Atlantica Kalliston the best “adults only” resort in the world. We are already looking into the issues you brought up.
We, at Atlantica Kalliston Resort and Spa, strive daily to present personalized service to all our guests. Your positive respond and your warm comments will encourage the whole team which will keep on perfecting our services in order to exceed your expectations.
At this point I would like to brief you on our recent achievements; The Kalliston was awarded as the BEST Adults Only hotel in the world in 2015 from all guests of TUI Nordic and UK. This gave us the “Gold Award” in Overall Accommodation. This is the highest award among 55 adults’ only hotels from all over the world. Since July 2015, we also hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.
I definitely look forward to seeing you again next year.
Thank you for your time and your continuous support!


Best Regards,


Dimitris Perrakis
Hotel Manager

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Reviewed 3 days ago
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  • Stayed: October 2017, travelled on business
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Thank charlie_aho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris T, Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded 2 days ago
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Reviewed 6 November 2017
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Stayed: October 2017
Thank ohli2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded 4 weeks ago
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Reviewed 22 October 2017
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  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
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Thank finjes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded 23 October 2017

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Additional Information about TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA

Address: Glaros - Nea Kydonia, Agii Apostoli, Chania Town, Crete 731 00, Greece (Formerly Atlantica Kalliston Resort & Spa)
Region: Greece > Crete > Chania Prefecture > Chania Town > Agii Apostoli
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Agii Apostoli
#1 Green Hotel in Agii Apostoli
#1 On the Beach Hotel in Agii Apostoli
#3 Family Hotel in Agii Apostoli
Price Range: £154 - £351 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA 5*
Number of rooms: 213
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Also Known As:
Grecotel Kalliston Hotel Agia Galini
Kalliston Nea Kydonia
Kalliston Hotel Nea Kydonia
TUI SENSIMAR KALLISTON Resort & Spa By ATLANTICA Crete/Chania - Agii Apostoli

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