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SENSIMAR KALLISTON Resort & Spa by ATLANTICA
Ranked #1 of 12 Hotels in Agii Apostoli
Certificate of Excellence
GreenLeadersPlatinum level
Essex, England
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Will return !”
Reviewed 30 June 2013

Had a fab 2 weeks.The hotel is spotless, room very clean, bathroom cleaned/ towels changed day and evening.Food was great, lots of choice, hot and cold.The staff were fantastic, have never come across such friendly polite and happy staff.
The best bit of my hols...sad as it may be to some...was watching people set up their sunbeds early, often before breakfast, with towels and books etc then return to find their belongings have been carefully removed and placed at the pool bar !!! YES...you have been warned, no saving of beds at this hotel.The beach is sandy with plenty of beds and umbrellas.A wonderful couples hotel.There are a lot of swim-up rooms with a premium price, a lagoon pool, main pool and smaller beach front pool plus inside spa pool.Bus stop , both directions, outside hotel front door! buy bus tickets in hotel shop for 1.50 euros or 2euros on bus.Good bus service into Chania, a lovely town with beautiful harbour/marina.Looking forward to visit this super hotel again...maybe next year ! The only downfall was entertainment. I don't want drag acts,rock bands or naff shows, especially in a 5* couples hotel, but it was very poor.The regular duo, 2 of Diamonds were good, especially the guy, but not day and night each day.The daily sports ?? throwing a bean bag into the pool, aqua golf alike, hit a golf ball into a hoop in the pool only 4 foot away is not good.Sorry, might be best not to have any daytime sports.Katrina the waitress, lovely young lady, needs a special Hello.

Room Tip: most rooms are sea/pool view.Don't have road view, literally is looking at road.
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank denise g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Διευθυντής at SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 1 February 2016
February, 2016

Dear Esteemed Guest,
I would like to thank you for your review and feedback, which we will use constructively in an effort to perfect our services even more and make Atlantica Kalliston the best “adults only” resort in the world. We are already looking into the issues you brought up.
We, at Atlantica Kalliston Resort and Spa, strive daily to present personalized service to all our guests. Your positive respond and your warm comments will encourage the whole team which will keep on perfecting our services in order to exceed your expectations.
At this point I would like to brief you on our recent achievements; The Kalliston was awarded as the BEST Adults Only hotel in the world in 2015 from all guests of TUI Nordic and UK. This gave us the “Gold Award” in Overall Accommodation. This is the highest award among 55 adults’ only hotels from all over the world. Since July 2015, we also hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.
I definitely look forward to seeing you again next year.
Thank you for your time and your continuous support!


Best Regards,


Dimitris Perrakis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Lancashire
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 June 2013

We arrived at the hotel and the first thing you see when you walk in is the view through the large windows of the lobby bar which is just behind reception, the bar has an outside terrace and it is the view from here which is so inviting. Our bags were taken to our rooms by our friendly porter and we were given a freshly squeezed glass of orange juice. The service was warm and check-in process was efficient and friendly.

The hotel is clean and staff are friendly. There are three outside pools, all clean and quiet and not too busy. There are not really enough sun loungers for everyone and it is obvious that people reserve spaces with towels before breakfast, which we didn't see being policed when we were there. There are two outside bars next to the two larger pools, however the service was pretty poor. The waiters didn't like you going up to the bar and ordering but at the same time the waiter service was very slow, so no win situation. The wether was great and very warm so cool soft drinks are appreciated, so hence the frustration at the lack of service.

Our room was a junior suite room 701, room was a good size with separate bedroom. The room was tired and wooden flooring was suffering severe deep scratches and water damage where it was bowed and lifting in areas. This was probably caused by the shower as the glass shower screen would severely leak! The view out to see and over the hotel was lovely and the rooms quiet - the room would have been ok if it were classed as 3 star.

We were all inclusive, you are limited to one choice of wine in red, rose, or white and then local spirits and beer and selected fruit juices. You can only order items which are marked on the menu for the all inclusive and each bar was slightly different. Some you can get things such as sparkling water and others you couldn't. This caused some confusion and frustration at first.

There are a few restaurants on site, the main buffet restaurant has a wide selection of food, the quality and choice was great. We also had lunch at the greek taverna and and evening meal - again lovely food. Again the service in these areas were slow, we waited 15 mins for a bottle of water! The waiters in the restaurant are insistent at pouring your drinks, from coffee at breakfast to you're water etc at dinner, as the service is so slow you end up pouring your own drinks, when they spot you doing this they will rush over to make a point of pouring the drinks. The staff are very friendly but there just isn't enough of them.

The lobby bar terrace is lovely to relax and have a drink after dinner, again service is slow. I am quite happy to have a relaxing drink, but you were lucky if you were served once an hour! The entertainment was low key and fitted in with the style and clientele, I must say that the '2ofdiamods' were very good singers, you see them milling around the hotel and re lovely to speak to also.

I feel that the hotel is holding itself out to be something it isn't with the 5* - this seems to be a theme of exaggeration with aspects of the hotel from the 'champagne reception' which was a glass of fizzy cheap white wine (why not just state a drinks reception) to a welcome 'fruit platter' on arrival (a banana, apple and pear on the table). They set higher expectations to their customers who will then feel disappointed. I feel with a little work this could become a 4 star hotel, but at present it is a high 3 star hotel charging 5* prices.

All in all this is a good clean, friendly hotel. The rooms in our block needed modernising and they could do with more staff. I agree with the comments below that they need another toaster - or one that you don't have to put your bread through several times to get a little colour. I would go back if the prices reflected the service etc. We did have a quiet relaxing time and enjoyed good food and met some lovely people.



.

Room Tip: The swim up rooms looked great!
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Worm82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Γενικός Διευθυντής at SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 1 February 2016
February, 2016

Dear Esteemed Guest,

Thank you for your review and feedback which gives us strength to work harder; we all really appreciate your nice words and we are already looking into the issues you have mentioned – as we consider them very important. It was great to have you here at the Kalliston and we hope to see you again soon.

Please be informed of our recent achievements; The Kalliston was awarded as the BEST Adults Only hotel in the world in 2015 from all guests of TUI Nordic and UK. This is the highest recognition among 55 adults only hotels from all over the world. Since July 2015, we also hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.

It will be great to have you back with us in the future.

Thank you for your time and support!


Best Regards,


Dimitris Perrakis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 June 2013

June 25th 2013. Just got back, wish i was there now. The hotel, food, seaviews, pools, beach all were amazing. We went half board, which was fine if you want to wander to the local tavernas for your evening drinks etc as the price of a drink in the hotel is very expensive, so if drinking is your thing and your gona stay in the hotel, go all inclusive. Example a large beer 500ml will cost you around 5.70 euros, a Disaronno and lemonade around 6.50 euros. However, if you go to a local taverna the same drink will cost around 2.5 euros less, and over a night thats a lot. The local town of Chania pronounced Hania is lovley and full of restaurents, bars, and the old part of town is beautiful. There's also a leather market in the new part of town (all very close together). One thing though, as with all towns you visit, hold onto your wallet and distribute your cash around your person as one of our party had their money stolen from their buttoned down pocket and the crafty so n so buttoned the pocket back up again after stealing the wallet. Got to admire the skill involved. They dont use chip n pin for credit cards either so they were able to spend 300 euros in half an hour of stealing their cards too. Dont let this put you off, we felt safe to walk around and all were very freindly.

Room Tip: sea veiw essential, as some face on a main road looking at, well not a lot worth looking at really...
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kentishcabbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Διευθυντής at SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 1 February 2016
February, 2016

Dear Esteemed Guest,
I would like to thank you for your review and feedback, which we will use constructively in an effort to perfect our services even more and make Atlantica Kalliston the best “adults only” resort in the world. We are already looking into the issues you brought up.
We, at Atlantica Kalliston Resort and Spa, strive daily to present personalized service to all our guests. Your positive respond and your warm comments will encourage the whole team which will keep on perfecting our services in order to exceed your expectations.
At this point I would like to brief you on our recent achievements; The Kalliston was awarded as the BEST Adults Only hotel in the world in 2015 from all guests of TUI Nordic and UK. This gave us the “Gold Award” in Overall Accommodation. This is the highest award among 55 adults’ only hotels from all over the world. Since July 2015, we also hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.
I definitely look forward to seeing you again next year.
Thank you for your time and your continuous support!


Best Regards,


Dimitris Perrakis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cheltenham, United Kingdom
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 27 June 2013

We have just returned from an 11-night stay at the Atlantica Kalliston Luxury Resort & Spa. There is very little to find fault with. The sea view room we requested overlooked both the pool and beach. It was a good size room with a huge bed, TV, mini fridge (for your own purchases), kettle, cups, tea/coffee and a large bottle of complimentary water (every day). We stayed half board, as we feel we normally go and fill up on lunch just for the sake of it on All Inclusive. There is an option to upgrade to beverages only or fully All Inclusive once you are at the hotel. Again we decided not to upgrade to either and have no regrets staying half board. The breakfast selection is wonderful - cereals, various breads, pastries, bacon/eggs/etc., smoked salmon, salads, meats, cheese... endless choices. Also the evening meal selection is astounding, with so many choices it makes it difficult not to overfill the plate (of course you can keep going back for more if you wish). The hotel staff are polite, welcoming and cannot do enough for you and all work very long hours but keep smiling. Pool towels are provided but make sure you don't put them out to reserve beds early if you are not present - they will be removed!! The Thomson representatives were also lovely and helpful - Shanna, Nita and Tanya. There are 3 outdoor pools (one with a swim up bar) and a huge jacuzzi with a power jet and bubble beds, in addition to the regular wall jets. The entertainment was low key, but we really enjoyed Cassie and Connor's wide range of music. There are small supermarkets and tavernas within a short walk from the hotel should you need. We hired a car, arranged by Thomson, and drove ourselves around for a few days. This is the first Couples hotel we have stayed in, and we would definitely recommend the child-free relaxing atmosphere.

Room Tip: There are no high floors at this resort, so as long as you request/pay for a sea view room that is w...
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jeakel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Διευθυντής at SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 1 February 2016
February, 2016

Dear Esteemed Guest,
I would like to thank you for your review and feedback, which we will use constructively in an effort to perfect our services even more and make Atlantica Kalliston the best “adults only” resort in the world. We are already looking into the issues you brought up.
We, at Atlantica Kalliston Resort and Spa, strive daily to present personalized service to all our guests. Your positive respond and your warm comments will encourage the whole team which will keep on perfecting our services in order to exceed your expectations.
At this point I would like to brief you on our recent achievements; The Kalliston was awarded as the BEST Adults Only hotel in the world in 2015 from all guests of TUI Nordic and UK. This gave us the “Gold Award” in Overall Accommodation. This is the highest award among 55 adults’ only hotels from all over the world. Since July 2015, we also hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.
I definitely look forward to seeing you again next year.
Thank you for your time and your continuous support!


Best Regards,


Dimitris Perrakis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aldershot, Hants
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 June 2013

This hotel has recently been refurbished and is everything is very clean.
On arrival we were given orange juice whilst our cases were taken to our rooms.
The rooms are good sizes with lots of storage space, although a few more clothes hangers would have been good especially for a 2 week stay!
There is a door in the room which you can close at night which reduces the sound from outside ( which was minimal anyway). The air conditioning stays on when when you leave the room(if you set it to do this!), so you don't come back to a hot room. The towels in the bathroom are changed daily and you can change the pool towels every 3 days. The pool staff will remove towels which are left when people go to breakfast (much to the amusement of the other guests!), but this does not happen the rest of the day. Twice during our 2 week stay there were not enough sun beds for all the guests.
The swimming pools are lovely with one no deeper than 1.4m for those that don't like being out of their depth. There is also a jacuzzi pool with jets and 2 bubble 'beds'.
The restaurant is Buffett style and has lots and lots of choice which varies daily.
Evening entertainment was not great in our opinion. A couple of singers/ musicians who often seemed to be singing to themselves..
The gym is very well equipped for a hotel and is air conditioned. We did not use the spa treatments.
The wifi is very good around the pool and in the main hotel areas but poor to non existent in our room.
There was a bottle of water supplied daily in the room and was also a bowl of fresh fruit on arrival.
The beds had duvets and 2 pillows. The safe was free. There was a good sized bathroom with bath and built in shower. Beds (2 singles made into a double so spacious), were firm and comfortable.
The sunbeds were available around the pool but also away from it on grass. There was also a bar next to both pools (one served you whilst you sat in the water).
Gardens very pretty (although some of the plants needed deadheading!).
There is a games room but this unfortunately closes when the gym closes at 19.30.
Check out the fire exits: the escape doors are on the reception level and not at the bottom of the stairs as you would think; these lead to locked doors.
Service is very quick in the hotel, perhaps a little too quick sometimes as the plates are often cleared away even if you still have your mouth full; personally I prefer the plates to be cleared once very one has finished eating not immediately the plate is cleared.
Locally you can walk along the beach or road to Chania: approx 8 mile round trip, but there are lots of buses if you prefer.
There a little tourist buses which do 3 hour trips into the local villages, visits to war cemetery etc which are quite a good way to see and hear about the local area.
Overall a very nice hotel.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank heffalumploveshols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Γενικός Διευθυντής at SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 1 February 2016
February, 2016

Dear Esteemed Guest,

Thank you for your review and feedback which gives us strength to work harder; we all really appreciate your nice words and we are already looking into the issues you have mentioned – as we consider them very important. It was great to have you here at the Kalliston and we hope to see you again soon.

Please be informed of our recent achievements; The Kalliston was awarded as the BEST Adults Only hotel in the world in 2015 from all guests of TUI Nordic and UK. This is the highest recognition among 55 adults only hotels from all over the world. Since July 2015, we also hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.

It will be great to have you back with us in the future.

Thank you for your time and support!


Best Regards,


Dimitris Perrakis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dronfield, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 24 June 2013

I booked the holiday July 2012 as we had been to other Atlantica hotels before in Cyprus and Rhodes and our expectations were greatly exceeded. This is a beautiful hotel in an ideal location .

The differences started before we got to the hotel with the completion of our registration forms on the coach When you arrive at the hotel there is no queuing just a cold drink ! We were escorted to our room by the guest relations manager the bags made there own way there .

We had booked a sea view room but were upgraded to a swim up room 148 excellent . The room was excellent it had a glass bathroom wall which took us by surprise but there is a curtain that can be drawn if required. The staff were excellent Stellios Eva Alexis Amelina and Melina to name a few all the staff were helpful and the manager could be seen regularly walking around and complex .

We had a problem with our hot water one evening a phone call to reception and within 10 minutes maintenance were there and it was resolved

The Holiday Rep suggested a walk to Chania saying it would take 45 mins I wouldn't recommend it . It took us over an hour and other than the first to bays you then had to walk inland and it wasn't the most scenic route.

The entertainment was low key as we expected....but who needs to play games during the day.
The resident Duo 2 of Diamonds were excellent Cassie has an amazing voice and Connor is an excellent guitarist . We particularly enjoyed the blankets on the beach event !

The food is excellent we only booked half board which was enough for us We did however do the beverage package nearly all the holiday there is a minimum of 3 days for this option.

There is a policy for removing towels from unattended sun beds before 10 am this was quite strictly enforced at the beginning of the holiday but a bit lax towards the end. May I suggest that this is enforced more rigorously as when the pool attendant was not there guests were selfishly putting there towels on beds and not returning for some hours. There are plenty of sun beds on the beach where towels are not removed

We really had a great time..so much in fact that I have already booked today for next June.

Room Tip: Swim up rooms block F get the sun in the morning block D in the afternoon and certain ones in block...
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Helen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Διευθυντής at SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 1 February 2016
February, 2016

Dear Esteemed Guest,
I would like to thank you for your review and feedback, which we will use constructively in an effort to perfect our services even more and make Atlantica Kalliston the best “adults only” resort in the world. We are already looking into the issues you brought up.
We, at Atlantica Kalliston Resort and Spa, strive daily to present personalized service to all our guests. Your positive respond and your warm comments will encourage the whole team which will keep on perfecting our services in order to exceed your expectations.
At this point I would like to brief you on our recent achievements; The Kalliston was awarded as the BEST Adults Only hotel in the world in 2015 from all guests of TUI Nordic and UK. This gave us the “Gold Award” in Overall Accommodation. This is the highest award among 55 adults’ only hotels from all over the world. Since July 2015, we also hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.
I definitely look forward to seeing you again next year.
Thank you for your time and your continuous support!


Best Regards,


Dimitris Perrakis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex UK
Level Contributor
28 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 24 June 2013

Just what we needed, sun, good food, extremely comfortable bed and wonderful staff.

We booked a seaview room and are glad we did as some of those on the front and side looked a bit noisy. The room had the most comfortable bed I have slept in. The bathroom had a shower and bath, which I like to have. Lovely toiletries.

There was a fridge in the room that was empty so ideal for the water, fruit etc that we wanted to get in there.Good tea and coffee making facilities.

The air con was very quiet and efficient.
Towels and sheets were changed every day.

The restaurant was one of the best of this type we have eaten in. Good variety and well cooked.If you wanted to be healthy all week there was plenty to choose from. Equally lots to sin with!
We had intended to go to the Greek and Italian restaurants but gave these a miss as the food in the main restaurant was so good and the other two seemed a bit lacking in atmosphere.

The pools were excellent, very clean and with a variety of depths.The jacuzzi was a treat after a hard day relaxing!

The beach is the best bit, sandy and shallow for quite a way, but with good waves. Made for some great fun!

Sunbeds were always available although probably more could be added to save people being too close together. There is a sign saying that beds left unattended for too long will have towels removed. It seemed to help the 'saving all day' situation.

We would go back to this hotel when we want to chill, in guaranteed sun, with good food.

Room Tip: Book a seaview room. The swim up rooms had poor shade facilities whilst we were there, so not goo...
See more room tips
  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank linandmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Γενικός Διευθυντής at SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 1 February 2016
February, 2016

Dear Esteemed Guest,

Thank you for your review and feedback which gives us strength to work harder; we all really appreciate your nice words and we are already looking into the issues you have mentioned – as we consider them very important. It was great to have you here at the Kalliston and we hope to see you again soon.

Please be informed of our recent achievements; The Kalliston was awarded as the BEST Adults Only hotel in the world in 2015 from all guests of TUI Nordic and UK. This is the highest recognition among 55 adults only hotels from all over the world. Since July 2015, we also hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.

It will be great to have you back with us in the future.

Thank you for your time and support!


Best Regards,


Dimitris Perrakis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SENSIMAR KALLISTON Resort & Spa by ATLANTICA

Property: SENSIMAR KALLISTON Resort & Spa by ATLANTICA
Address: Glaros - Nea Kydonia, Agii Apostoli, Chania Town, Crete 731 00, Greece (Formerly Atlantica Kalliston Resort & Spa)
Region: Greece > Crete > Chania Prefecture > Chania Town > Agii Apostoli
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Agii Apostoli
#1 Green Hotel in Agii Apostoli
#1 Romantic Hotel in Agii Apostoli
#3 Family Hotel in Agii Apostoli
Price Range (Based on Average Rates): ££
Hotel Class:5 star — SENSIMAR KALLISTON Resort & Spa by ATLANTICA 5*
Number of rooms: 213
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, Bookgreece.com and Evoline ltd so you can book your SENSIMAR KALLISTON Resort & Spa by ATLANTICA reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grecotel Kalliston Hotel Agia Galini
Kalliston Nea Kydonia
Kalliston Hotel Nea Kydonia
SENSIMAR KALLISTON Resort & Spa By ATLANTICA Crete/Chania - Agii Apostoli

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