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“ABSOLUTELY PERFECT”

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TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA
Ranked #2 of 11 Hotels in Agii Apostoli
Certificate of Excellence
GreenLeadersPlatinum level
Oxford, United Kingdom
Level 3 Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“ABSOLUTELY PERFECT”
Reviewed 21 October 2013

just returned from this hotel, and having read most of the trip advisor comments can only agree..
If you want to be treated like a VIP for the whole of your visit, eat 5* food, drink sparkling wine, sit on a blue flag clean beach, be waited on hand food and finger, sleep in the most comfy bed and have probably one of the best power showers ever, then visit this hotel!!!!
Immediate surrounding area not fantastic, but Chania is only 15 mins on the bus and Platanias is probably the same in the other direction. The bus for both stop directly outside the hotel.
we were welcomed with fresh orange juice and cold flannel to freshen up after our journey, luggage was taken up to our room, we had free beach towels free sun beds, the entertainment was low key, but ok. whilst waiting for our departure collection, we had bottles of water and sweets given out we are also all bid farewell from the guest relation manager.
Excellent job all round, will definitely want to go back

Room Tip: I would not advise paying for a swim up room as the pools are not heated, they are also mostly posit...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sally H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Γενικός Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 21 March 2014
Dear Esteemed Guest,

I would like to thank you for your positive review and feedback. It is really encouraging and it will give us more strength in an effort to achieve our ultimate goal which is to make Atlantica Kalliston the best “adults only” resort in Crete.

We, at Atlantica Kalliston Resort and Spa, strive daily to present personalized service to all our guests.

In 2013 TUI UK guests awarded our accommodation services with the Gold Medal. The TripAdvisor reviewers that have visited Atlantica Kalliston have rated us at 96% in overall guest satisfaction.

I definitely look forward to seeing you next year.

Thank you for your time and your continuous support!


Best Regards,


Dimitris Perrakis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Location
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  • Value
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surrey
Level 4 Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 18 October 2013

We stayed at this hotel for a week in July all inclusive. as we had stayed the previous Year at an Atlantica hotel in Rhodes we thought we would try this one. We booked a sea view suite but were disappointed In this. It was obviously in the older part of the Hotel, on the 3rd floor and was quite musty. The room itself was quite large but in a block at the back. We went to reception and asked to be moved but there was no other room available. I called back there the following day and asked again and the man on reception said we could have one of the swim up rooms on the ground floor. This was much better as my husband has chest problems. The room itself was smaller but had a bathroom, separate loo and its own wet room as well. It was lovely to sit outside in the evenings with a drink. The pool was lovely and hardly used.

The food here was OK but a bit repetitive. Lunches were in a lovely beach side restaurant but the food got quite boring. If you were on half board you could choose from a menu but if you were all inc you had to have the buffet. Some of the things on evening menu were a bit strange I.e snails and rabbit stew !!!!!

The firework night and managers party were very good but not quite as good as the one in Rhodes. The manager in this hotel was fantastic (does he ever go home). He was always smiling and shook hands with everyone as they went into dinner.

In summary: a very nice hotel on a lovely beach. Ask for one of the newer rooms by the swim up bar. Do visit Chania it's great. Lots of imitation leather bags fairly cheap (all the popular brands,nearly as good as the original Mulberry).

Room Tip: swim up rooms are great.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank SurreyLyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 1 February 2016
February, 2016

Dear Esteemed Guest,

Thank you for your review and feedback which gives us strength to work harder; we all really appreciate your nice words and we are already looking into the issues you have mentioned – as we consider them very important. It was great to have you here at the Kalliston and we hope to see you again soon.

Please be informed of our recent achievements; The Kalliston was awarded as the BEST Adults Only hotel in the world in 2015 from all guests of TUI Nordic and UK. This is the highest recognition among 55 adults only hotels from all over the world. Since July 2015, we also hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.

It will be great to have you back with us in the future.

Thank you for your time and support!


Best Regards,


Dimitris Perrakis
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 October 2013

Been home just over aweek now wishing we were still there..First time at an Atlantica hotel..and wont be our last..Celebrated Our Silver Wedding Anniversary..treated like VIPs from day one..Wine/flowers/cake..petals on the bed..nice touch..Upgraded our room..Staff 100%..nothing a trouble..Marieanne/Eva/Maria/Andreas..Credit to the Kalliston..Food amazing..couldnt find one fault..looking for 2014..as hubby 50..think we may return...Fab-u-lous..<3..

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carole K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Γενικός Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 27 March 2014
Dear Guest,

thank you for your positive review and feedback. It will help our whole team perfect its services and make Atlantica Kalliston the best “adults only” resort in Crete.

In 2013 TUI UK guests awarded our accommodation services with the Gold Medal and the TripAdvisor reviewers that have visited Atlantica Kalliston have rated us at 96% in overall guest satisfaction.

I definitely look forward to seeing you next year so we can all celebrate together your husbands 50th birthday.

Thank you for your time and your continuous support!


Best Regards,


Dimitris Perrakis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex, UK
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 October 2013

We recently went to Atlantica Kalliston where we had booked a sea view room. Upon arrival, we were treated like VIP's and given a cold towel and cold drink in the lounge bar before being shown into our room. What a fantastic room!! We were upgraded to a room with a private Jacuzzi on the balcony(which was freezing cold) and a great sea view. All food was fantastic and would recommend the lamb casserole in the Greek restaurant, very yummy. The fireworks evening was spectacular and also where my partner asked me to marry him - a very romantic evening. After telling our very friendly waitress, we were given a special heart shaped cake and glasses of champagne on our last evening along with a bottle of white wine and rose petals in our room. Such a lovely touch and they seemed very happy for us. Highly recommend this hotel for a relaxing sandy beach holiday, absolute bliss.

Room Tip: If you can get a Jacuzzi room, it is really worth it and away from the lounge bar if you want an ear...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Robyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 9 July 2015
Dear Robyn,

We would like to thank you for being our guest and for taking the time to post your review regarding your visit to Atlantica Kalliston Resort & Spa.

With great pleasure we noted that you had an enjoyable stay and that all the facilities and services delivered, were up to your expectations. Your positive, rewarding input has been shared with my team and is highly appreciated.

In 2014 TUI UK guests awarded our accommodation services with the Gold Award and the TripAdvisor reviewers that have visited Atlantica Kalliston, have rated us at 97.5 in overall guest satisfaction. We currently hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.

Once again, thank you for giving us the opportunity to accommodate you here and contributing to a memorable stay.

Kind regards

Dimitris Perrakis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Merseyside
Level 6 Contributor
282 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
Reviewed 13 October 2013

We stayed at the Kalliston from 25.6 to 9.7.13 and enjoyed it so much we returned again staying from 10th to 24th September( so only now able to review our return visit). As on our earlier stay, everything was perfect from the moment of our arrival. The staff are exceptional and were genuinely happy to see us back. The weather was really good ( except 1 night we had a thunder storm! ), but a bit more breezy and cooler of an evening than our previous visit, which is only to be expected, but we were still able to use the pools - especially the fantastic Jacuzzi pool-as the temperature was very comfortable, and the sea itself was a lot warmer than earlier in the year. If anything, the food on offer both at breakfast and dinner was even more varied and plentiful and we were always spoiled for choice. There was always a good choice at lunch with everything you could want and there is always an a la carte . We again booked the all inclusive package and as part of that you are able to have a complimentary meal in both the Italian a la carte and the Greek a la carte. We did not take up the Greek meal as we found the food in the main restaurant so good we were quite happy with that, but we did eat in the Italian where the food was even better this time than last with a larger menu choice. The staff in all the restaurants are lovely, especially the Deputy Maitre, Amalina ( ? ) and Alexis who is always so pleasant and helpful. Other reviewers have criticised the all inclusive as not being totally all inclusive, with only certain drinks in the package, but we don`t find this a problem as the house wines are fine and there is a really good choice of cocktails which are in the package-- more than ample for us-- my wife likes her cocktails and even she said she was spoilt for choice! We, like another reviewer, have been to hotels in the Caribbean where every drink is included, but the difference is that these hotels have been advertised as all inclusive hotels. The Kalliston offers packages to suit everybody. We cannot write another review without mentioning the excellent staff, especially all the bar staff, in all the bars, particularly Stelios in the Lobby bar. Alkis and all his staff are brilliant, but, as we usually spend most of our nights on the bar stools in the lobby bar , we get to see how hard they work to serve all the cocktails etc to those enjoying the entertainment out on the Terrace. Talking of the entertainment, we really enjoy the 2 of Diamonds and think Cassie+Connor are both very talented. While we were there the Disco party night down at the Pool Bar was one of the best nights we have had on holiday, with people of all ages enjoying both the music and dancing. The local duo who usually sing down at the Aqua Bar are also very good, while the American singer Karen, while not to our particular taste is a very good singer. One night a week is Greek night with dancing etc, so we cannot understand those who say there is not enough variety in the entertainment. Mind you, in September, we were only able to have one night down at the Aqua Bar as it was too windy other times which was a shame as it is a beautiful setting. Another reviewer who stayed for just a week in September has said the average age of the guests in the hotel was 50, but , while we would say that the age group in September was generally on the older side than in June+July, there were still quite a large proportion of younger people particularly in our first week. Those we spoke to who had the Jacuzzis on their balconies did say they were quite cold but some did use them, but , again, earlier in the year they were warmer as the sun was on them for longer. To sum up, we had an absolutely fantastic holiday on both occasions and are already planning our return next summer. We would definitely recommend the Kalliston-- we can`t fault anything about it but it is undoubtedly the brilliant staff that make it what it is,

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank JourneymanMerseyside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 9 July 2015
Dear Guest,
I would like to thank you for your positive review and feedback, which we will use constructively in an effort to perfect our services even more and make Atlantica Kalliston the best “adults only” resort in Greece.
We, at Atlantica Kalliston Resort and Spa, strive daily to present personalized service to all our guests. Your positive respond and your warm comments will encourage the whole team which will keep on perfecting our services in order to exceed your expectations.
In 2014 TUI UK guests awarded our accommodation services with the Gold Award and the TripAdvisor reviewers that have visited Atlantica Kalliston, have rated us at 97.5 in overall guest satisfaction. We currently hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.
We all wish our guests to be happy and to see them back in our hotel over and over again.
I definitely look forward to seeing you next year.
Thank you for your time and your continuous support!


Best Regards,


Dimitris Perrakis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
England
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 11 October 2013

Returned a week ago from the Atlantica Kalliston and thought it was worth giving this hotel a review. We had booked to go to Egypt but decided against it and swapped to Crete which I must admit was a good move. When we arrived at the hotel we were met with a lovely cold drink not long after we were shown to our room which had been upgraded to an Executive Suite - we have never been upgraded on anything so my husband and I were really pleased. The room itself was comfortable clean and were in room 701 which overlooked the sea and the pools which was great we had a very large balcony and would sit there and just watch the world go by. We had been to Dubai earlier in the year and stayed at The One & Only on the Palm and knew that whichever hotel in whichever country we stayed in would never compare but was pleasantly surprised with the Kalliston. The only negative point for us is that the bathroom did seem dated and needed refurbishing. When we had a shower the water would run along the side of the screen straight onto the floor. Also the bath seemed quite high to get out of onto the floor which was fine for us but we had noticed that nearly 85% of the residents were definitely over 70!! which may cause a problem for them. Saying that because this was a couples hotel it was really quiet with four pools so there was always a bed to be found. You were not able to put a towel down before 9.30 and if you did the management would take it away which I think is a great idea and should be put into practice for all hotels. The highlight of this holiday for us at this hotel was the amazing food. We were half board and the breakfast and evening meal was absolutely fantastic the chef needs to be complimented on this. The only gripe we had was that we didn't mind paying for beers wine etc but felt if we had a coke or lemonade we still had to pay for this also water which I find really bad. If they sorted this out this would be a wonderful. We had a small meal for lunch once at the pool bar and also at the bar by the swim up pool and these were very good too. All in all I would recommend this holiday for couples but if you are under 50 maybe this would not be for you as there are no water sports etc. We did travel into Chania by bus and found this to be great. A beautiful little harbour with lots of shops and restaurants. A tip is don't eat on the harbour go into the little back streets the food is delicious and half the price.

I hope this review is helpful and if you are thinking of going to Crete don't think do it!!

Room Tip: 701 as I said is a great room
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank shirmike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 9 July 2015
Dear Guest

We would like to thank you for being our guest and for taking the time to post your review regarding your visit to Atlantica Kalliston Resort & Spa.

With great pleasure we noted that you had an enjoyable stay and that all the facilities and services delivered, were up to your expectations. Your positive, rewarding input has been shared with my team and is highly appreciated.

In 2014 TUI UK guests awarded our accommodation services with the Gold Award and the TripAdvisor reviewers that have visited Atlantica Kalliston, have rated us at 97.5 in overall guest satisfaction. We currently hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.

Once again, thank you for giving us the opportunity to accommodate you here and contributing to a memorable stay.

Kind regards

Dimitris Perrakis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southampton, United Kingdom
Level 3 Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 10 October 2013 via mobile

We came to Crete in May this year and stayed at the Elounda Village, also part of Thomson's Couples holidays, so comparing the two really. I emailed the hotel and asked for a jacuzzi room. We got one and it is massive with the largest balcony I have ever encountered (room 344). Only problem is that 1. It backs onto the noisy main road 2. There is no privacy whatsoever and 3. The jacuzzi is freezing. However, I did manage to bear the temperature today the neighbours got intrigued and were testing the temperature of their jacuzzis thinking they had suddenly been heated. Nope, I had to try. Once in and used to the temperature it isn't actually that bad. Anyway, the food and service is fantastic and on par with the Elounda Village. It has a beach which is wonderful whereas the Elounda does not. The setting for the Elounda Village outweighs the Kalliston though by far. Overall, this is a fantastic hotel and if you fancy going then definitely ask for a sea view with balcony and then Email the hotel and say you want one nearest the beach. The non sea view rooms have a balcony facing the road and it isn't the most picturesque view either! Would we go again? Yes, without doubt.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank s2687w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 9 July 2015
Dear Guest

At Atlantica Kalliston Resort & Spa, we strive to make every guest’s stay, a unique one. We appreciate the time you took to write a review about our hotel. As a management team we are pleased to receive comments on guests stay that have created memorable moments.

In 2014 TUI UK guests awarded our accommodation services with the Gold Award and the TripAdvisor reviewers that have visited Atlantica Kalliston, have rated us at 97.5 in overall guest satisfaction. We currently hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.

Thank you again for your review, and we look forward to welcoming you back during your next visit in Greece for a longer stay this time!

Kind regards

Dimitris Perrakis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA

Property: TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA
Address: Glaros - Nea Kydonia, Agii Apostoli, Chania Town, Crete 731 00, Greece (Formerly Atlantica Kalliston Resort & Spa)
Region: Greece > Crete > Chania Prefecture > Chania Town > Agii Apostoli
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Agii Apostoli
#1 Green Hotel in Agii Apostoli
#1 Romantic Hotel in Agii Apostoli
#3 Family Hotel in Agii Apostoli
Price Range (Based on Average Rates): ££
Hotel Class:5 star — TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA 5*
Number of rooms: 213
Reservation Options:
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Also Known As:
Grecotel Kalliston Hotel Agia Galini
Kalliston Nea Kydonia
Kalliston Hotel Nea Kydonia
TUI SENSIMAR KALLISTON Resort & Spa By ATLANTICA Crete/Chania - Agii Apostoli

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