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“Fabulous hotel”

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SENSIMAR KALLISTON Resort & Spa by ATLANTICA
Ranked #1 of 12 Hotels in Agii Apostoli
Certificate of Excellence
GreenLeadersPlatinum level
Welwyn Garden City, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Fabulous hotel”
Reviewed 18 May 2014 via mobile

We had a great holiday here in this fabulous hotel in early May. On checking in we were upgraded to a swim up room which was a wonderful surprise and the room was lovely. The water was a bit cold but still managed to have a few dips in both pools. We were all inclusive and the food and drink selection was exceptional. The hotel staff & the Thomson team provided great service and could not do enough for you. It was our first wedding anniversary when we were away & we had a surprise cake at dinner that night from the hotel staff. Very nice touch! The highlight for us were the resident duo, Joel & Sean, Lunafall. Brilliant entertainment!! We would love to go back later in the season but as the hotel is pretty much fully booked for the rest of the year that may be difficult :-(( One of our best holidays and we were very sad when it came to an end! Will & Sian

Stayed May 2014, travelled as a couple
Helpful?
3 Thank Sian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Γενικός Διευθυντής at SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 29 September 2014
Dear Guest,

Thank you so much for your review and feedback. Your positive respond and your warm comments really make our efforts worthwhile and I will share them with the whole Kalliston team.

The TripAdvisor reviewers that have visited Atlantica Kalliston in 2013-2014 have rated us at 96.6% in overall guest satisfaction.

We all value your views and it is only by listening to you that we can improve our products and services.

Thank you for helping us and hope to see you back with us again!


Warm regards,


Dimitris Perrakis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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981 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (320)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
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  • German first
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English first
Southampton, United Kingdom
Level Contributor
43 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 17 May 2014

We stayed at this hotel during September 2013 and decided to return in the Spring as our experience was so good and we wanted also to see Crete at this time of year. The hotel is excellent in terms of service: upon arrival we were greeted with a drink, there was complimentary wine and fruit in the room, and throughout the week complimentary bottles of water were left in the room every day to ensure we remained well hydrated. Our holiday here was through Thomson Travel and our only disappointment was that we did not have a sea view on this visit. However, it is the sort of hotel where there are lots of other really lovely locations to sit: in the sun, shade, inside or outside. The staff are exemplary and so helpful and friendly, and never do you feel pressured to buy drinks: it is so relaxing.

Room Tip: We stayed here on a half board basis which works well as there are lots of other places to eat and d...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pcjhome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Γενικός Διευθυντής at SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 29 September 2014
Dear Guest,

Thank you so much for your review and feedback. Your positive respond and your warm comments really make our efforts worthwhile and I will share them with the whole Kalliston team.

The TripAdvisor reviewers that have visited Atlantica Kalliston in 2013-2014 have rated us at 96.6% in overall guest satisfaction.

We all value your views and it is only by listening to you that we can improve our products and services.

Thank you for helping us and hope to see you back with us again!


Warm regards,


Dimitris Perrakis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 15 May 2014

Stayed here at the beginning of may for my husbands 50th birthday, we were welcomed by wonderful staff on the first day of the season and had a birthday cake and wine in the room ! The room was fine a bit damp from just been opened up for the season and unfortunately we were above the air conditioning unit for the whole hotel, so very noisy!!But they did rectify after we were woken up very early with the noise.stay in the new part if possible it looked lovely! We did have a fab view of the sea though .
We had half board and the food was absolutely the highlight of the holiday plus an amazing waitress Artemis who was fantastic and friendly only spoiled by the maitre D telling her off for talking to us which is sad as we were after some local knowledge.we were lucky also to have found a fabulous bar just down the road, that was showing the mcfc games which pleased my husband no end the cretan people are wonderful and friendly and the beer cheap!
Its a Shame they don't give you free water with your meal as selling a bottle from a shop for 50cents at the hotel for 5,euros is ridiculous.
Lots to do and see hire a car from golden wheels lovely local man and really good price,the evening entertainment of two young British singers were fabulous ,the weather was disappointing in the first few days cold windy and wet ,luckily it got better! Would we go back ? Yes to Crete probably not to the hotel,but it was a great week.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Samiamread
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Γενικός Διευθυντής at SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 29 September 2014
Dear Guest,

Thank you so much for your review and feedback. Your positive respond and nice comments really make our efforts worthwhile and I will share them with the whole Kalliston team.

We apologize for not being able to exceed your expectations in some instances however we have filed your reports and the whole Kalliston management team is revising them.

The TripAdvisor reviewers that have visited Atlantica Kalliston in 2013-2014 have rated us at 96.6% in overall guest satisfaction.

We all value your views and it is only by listening to you that we can improve our products and services.

Thank you for helping us and hope to see you back with us again!


Warm regards,


Dimitris Perrakis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
wigan
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 13 May 2014

Our 2nd year at the Kalliston and it was brilliant once again. The General Manager Demitris, Guest Relations Alexandra. Bar Manager, Bar Tender Stavros and Waitress Elina all go the 'extra mile' in fact all the staff from Reception Supervisor to room attendants all give exceptional service. We had a fabulous swim up room and could not have been better treated. The Atlantica group are excellent. Well done! We will be back next year.

Room Tip: Sea view or swim up rooms.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank jetjockeyWigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Γενικός Διευθυντής at SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 29 September 2014
Dear Guest,

Thank you so much for your positive review and feedback. It is very encouraging and inspiring for all of us. Your positive respond and your warm comments really make our efforts worthwhile and I will share them with the whole Kalliston team.

In 2013 TUI UK guests awarded our accommodation services with the Gold Medal and TUI Nordic guests awarded us with the silver medal of the “Blue Awards”. The TripAdvisor reviewers that have visited Atlantica Kalliston in 2013-2014 have rated us at 96.7% in overall guest satisfaction.

We all value your views and it is only by listening to you that we can improve our products and services.

Thank you for helping us and hope to see you soon!


Warm regards,


Dimitris Perrakis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jarvenpaa, Finland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 20 April 2014

Atlantica Kalliston Resort & Spa is the best hotel where we have ever been. We stayed one week in a Junior Suite with seaside view. The room itself was quite large including nice bath and spacious balcony. The breakfast was unbelievable with all sort of fruits and even an own omelet maker. The staff was kind and genuine throughout the hotel and the hotel itself was well maintained and clean. The location of the hotel was good, bus stop right front of the lobby and there were a lot of restaurants to choose from just a walking distance away. We are going to make a revisit on May 2014 and looking forward to that.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
19 Thank sallarope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Γενικός Διευθυντής at SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 29 September 2014
Dear Guest,

Thank you so much for your positive review and feedback. It is very encouraging and inspiring for all of us. Your positive respond and your warm comments really make our efforts worthwhile and I will share them with the whole Kalliston team.

In 2013 TUI UK guests awarded our accommodation services with the Gold Medal and TUI Nordic guests awarded us with the silver medal of the “Blue Awards”. The TripAdvisor reviewers that have visited Atlantica Kalliston in 2013-2014 have rated us at 96.7% in overall guest satisfaction.

We all value your views and it is only by listening to you that we can improve our products and services.

Thank you for helping us and hope to see you soon!


Warm regards,


Dimitris Perrakis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels, Belgium
2 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 30 January 2014

We had a marvelous room view, the food was delicious and the service impeccable. All these ingredients mixed together made the cocktail of a perfect vacation! A slight detail: the staff members didn't speak very well English.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
15 Thank AgyDaska
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Γενικός Διευθυντής at SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 5 March 2014
5 March, 2013

Dear Esteemed Guest,

I would like to thank you for your positive review and feedback, which we will use constructively in an effort to perfect our services even more and make Atlantica Kalliston the best “adults only” resort in Crete.

Our team strives daily to present personalized service to all its guests. Your positive respond and your warm comments encourage us to perfect our services and exceed your expectations. All hotel's staff has obtained its experience in 4 and 5 star hotels in Greece and abroad and they all speak English (at least) on a conversational level; however I believe that it is understandable for one or two 20 year old trainees not to be on the same language level as the rest of the full time personel.

In 2013 TUI UK guests awarded our accommodation services with the Gold Medal and TUI Nordic guests awarded us with the silver medal of the “Blue Awards”. The TripAdvisor reviewers that visited Atlantica Kalliston in 2013, rated it at 96% in overall guest satisfaction. That is why we were awarded with the Travelers’ choice Award which is given to less than 1% of all the accommodations listed on Tripadvisor.

I look forward to seeing you next year.

Thank you for your time and your continuous support!


Warm Regards,


Dimitris Perrakis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 November 2013 via mobile

All the great things being said about this hotel really are true! Thank you to all the staff who made this or best holiday! The beach, location, rooms, surrounding scenery, food, swimming pools, bars, entertainment were all exceptional.

Stayed August 2013, travelled with family
Helpful?
10 Thank Nickneo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Γενικός Διευθυντής at SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 12 March 2014
Dear Esteemed Guest,

I would like to thank you for your positive review and feedback, which we will use constructively in an effort to perfect our services even more and make Atlantica Kalliston the best “adults only” resort in Crete.

The Atlantica Kalliston Resort and Spa team strives daily to present personalized service to all its guests. Your positive respond and your warm comments will encourage the whole team which will keep on perfecting our services in order to exceed your expectations.

In 2013 TUI UK guests awarded our accommodation services with the Gold Medal and TUI Nordic guests awarded us with the silver medal of the “Blue Awards”.
The TripAdvisor reviewers that visited Atlantica Kalliston in 2013, rated it at 96% in overall guest satisfaction. That is why we were awarded with the Travelers’ choice Award which is given to less than 1% of all the accommodations listed on Tripadvisor.

We all wish our guests to be happy and to see them back in our hotel over and over again.

I look forward to seeing you back soon.

Thank you for your time and your continuous support!


Best Regards,


Dimitris Perrakis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SENSIMAR KALLISTON Resort & Spa by ATLANTICA

Property: SENSIMAR KALLISTON Resort & Spa by ATLANTICA
Address: Glaros - Nea Kydonia, Agii Apostoli, Chania Town, Crete 731 00, Greece (Formerly Atlantica Kalliston Resort & Spa)
Region: Greece > Crete > Chania Prefecture > Chania Town > Agii Apostoli
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Green Hotel in Agii Apostoli
#1 On the Beach Hotel in Agii Apostoli
#1 Romantic Hotel in Agii Apostoli
#3 Family Hotel in Agii Apostoli
Price Range (Based on Average Rates): ££
Hotel Class:5 star — SENSIMAR KALLISTON Resort & Spa by ATLANTICA 5*
Number of rooms: 213
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, Bookgreece.com and Evoline ltd so you can book your SENSIMAR KALLISTON Resort & Spa by ATLANTICA reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grecotel Kalliston Hotel Agia Galini
Kalliston Nea Kydonia
Kalliston Hotel Nea Kydonia
SENSIMAR KALLISTON Resort & Spa By ATLANTICA Crete/Chania - Agii Apostoli

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