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“Excellent in every way. Highly recommended.”

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TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA
Ranked #1 of 11 Hotels in Agii Apostoli
Certificate of Excellence
GreenLeadersPlatinum level
Helsby, United Kingdom
Level 6 Contributor
103 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Excellent in every way. Highly recommended.”
Reviewed 27 June 2014

First class hotel, excellent service from all managers and staff throughout our weeks stay.
Don't bother taking shampoo, shower gel, soap etc as they are supplied and are excellent quaility. Don't bother taking beach towels they are also supplied. Save the room in your case for Olive Oil, Metaxa, Greek Delight, Nougat and handbags!!!!! Chania is a shoppers paradise. Easily accessible by bus outside the hotel . Tickets purchased from the hotel for 1.50 each way. Almost a door to door service.

The hotel is the best we have ever stayed. Perfect facilities and the cleanliness in all rooms and public areas is second to none.

The food in the Deep Blue restaurant has so much choice you could not fail to be impressed. Such wonderful selections. Dinners are formal. Ladies dress to impress and gentleman need to note shorts are not permitted in the evening. Service at the tables by all staff for drinks and your room number for the charge then it's buffet all the way.

Breakfasts include bubbly if you so wished, and the food choices were incredible. The fresh fruit, dried fruit, Greek yoghourts, honey and nuts will be long remembered. Followed by either traditional English or smoked salmon scrambled eggs and croissants. The sweet yoghourt pie is a triumph and has left me trying to find the recipe. Pastries and cakes a plenty and they are all baked on site and so fresh and tasty.

The pool and the beach are incredible. Service at the Aqua bar and the beach bar is very attentive. Prices are high but you are paying for the location as well as the service on top of the drinks. It is cheaper at local bars naturally but you can't beat a cocktail around the pool.

We have never been to Crete before and feel like this 'Couples only' hotel has really made the best impression. It's a truly romantic Island paradise and we will definitely return.

We requested a sea view (room 708) it was a sea view but quite close to the road. The noise on the balcony but not thankfully in the room, was noticeable. If booking I would prefer a room opposite to the sea rather than side ways on. The air conditioning was wonderful making sleeping a dream. The super king sized bed was fabulous and sheets and towels are changed daily, though there is a green option card, if you want to be environmentally friendly and can last another day without a change.

We went on the Winery and Olive press tour. This was wonderful. Much better than we ever imagined. Expert guide and a small minibus so we experienced authentic Crete. Great lunch at the winery. Be sure to take a camera as the scenery was spectacular. 59 euros each but worth every cent.

The finale of our holiday was the black and white themed evening organised by Tash the entertainment rep in the lobby bar, lounge. Ladies this is a dressy affair and time to turn up the style. It coincided with our last night on holiday. The entertainment by D n A was sophisticated jazz, blues, popular music 'a la' Amy Winehouse, Michael Buble, Paloma Faith etc Not cheesy at all and appealed to a wide age group. They were only covering for a few weeks and returned to England this week. If managers from the hotel are reading this you need to contract them permanently as they suit the clientele and the vibe of the hotel perfectly. The managers were all introduced and we toasted them with champagne and mini petit fours. It was a perfect, perfect evening and it concluded with wonderful fireworks.

Hotel, staff, food and drinks, location on the beach and proximity to Chania, highly recommended. We can't wait to return. Lucky you if you have booked to go.

Room Tip: Sea view recommended.
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  • Stayed June 2014, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
7 Thank happygal060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Γενικός Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 24 July 2014
July, 2014

Dear Esteemed Guest,

I would like to thank you for your positive review and feedback, which we will use constructively in an effort to perfect our services even more and make Atlantica Kalliston the best “adults only” resort in Crete.

We, at Atlantica Kalliston Resort and Spa, strive daily to present personalized service to all our guests. Your positive respond and your warm comments really make our efforts worthwhile and I am sure they will encourage the whole team to keep exceeding your expectations.

In 2013 TUI UK guests awarded our accommodation services with the Gold Medal and TUI Nordic guests awarded us with the silver medal of the “Blue Awards”. The TripAdvisor reviewers that have visited Atlantica Kalliston in 2013-2014 have rated us at 96.14% in overall guest satisfaction. We all wish our guests to be happy and to see them back in our hotel over and over again.

I definitely look forward to seeing you back with us in the future.

Thank you for your time and support!


Best Regards,


Dimitris Perrakis
Hotel Manager
Report response as inappropriate
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Kent, ENGLAND
Level 6 Contributor
102 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed 25 June 2014

Where to start this review?
OK...a month before arrival we enquired about car hire companies and received a lovely email in return with the detail we needed.
Fast forward to arrival...the bus from Chania Airport didn't bring us the most inspiring route (some described it as industrial or commercial areas) and a sense of trepidation started to build, only to be dispelled when we suddenly arrived outside the modern and swish exterior of the Kalliston, where staff poured out to greet us and collect the baggage from the bus. And there were quite a few couples on this intake.
Once we were inside the entrance lobby there was a sense of space, light, calmness and the process was so organised and hassle-free; the cold welcoming drink was barely drunk then staff were sweeping us off to our rooms, like a well oiled machine....but friendlier.
Our room was what would be described as an annex block, but this really doesn't do it credit. This block is probably 2-3 years old, well designed and is separated from the main complex by a 4 metre pathway, and any sense of dread was immediately dispelled once we saw how well fitted out the public areas were.
Our room was spectacular, located at the seaward end of the block, it overlooked the "quiet" pool and patio, so close to the sandy beach you could flip penny to it. We spent hours looking from that balcony across the sea and we watched the sun rise on one side, and set on the other, and what sunsets we saw!
The room was a Junior Suite, with a gorgeous, massive bed, which was (as other reports claim) extremely comfy, with a small sofa and a couple of upright chairs. The suite was well lit, nicely decorated and furnished in with limed oak furniture, except the bathroom which had oriental influences, and the suite felt bigger than most other hotels give you. The free key-code safe and courtesy fridge were very welcome and well used by us.
We tended to eat in the main buffet restaurant (Deep Blue) and found the breakfasts and evening meals to be extremely good with plenty of variation over two weeks; we only strayed in the evening twice to use local outside restaurants. When we did this, we used our half-board credit at lunchtime in the Giolos Restaurant, on site, and we found this excellent for a lunch. I realise that our tastes might be different to yours, after all it is like the League of Nations in the restaurant, but there should always be something delicious whatever your taste.
Everyone mentions the staff, and for good reason; they are absolute gems. From the maintenance guys, room-maids, cleaners, through the waiters and management team, we could not find a fault, they're well trained, well motivated, friendly and among the best of any hotel we have stayed at. Two niggling issues came up during our stay and both were resolved quickly, without fuss.
The Tui team are brilliant too. Jo impressed us with her willingness to help, and Tasha (Entertainments) was so enthusiastic, friendly, and cheerful. Excellent couple of girls and again, better than anywhere else we've been to. Between them and the hotel, the evening entertainment has improved from the complaints we studied some weeks before departure, and there are plenty of opportunities to do activities through the day.
The location of this site make Chania easy to get into, the buses (#15 & #21) run frequently and costs around 1 -2 Euro each way. When going, get your ticket on the bus, and on the way back get the ticket at the booth before getting on the bus. Very simple.
I can recommend the small supermarket up the road from the hotel, run by a friendly Romanian lady, ideal for balcony snacks (for those non-AI Guests!) and the cold beers are well priced there too.
Bottles of drinking water are provided to the room each night so no need to dehydrate.

So, bottomline. Would we return to this wonderful hotel with fantastic staff, great food, just so we can look at the waves rolling in and the sunsets?
What do you think.....!

Room Tip: Pay as much as you can afford for the room, not the package.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank FIRESTONE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 4 July 2015
Dear Esteemed Guest,
I would like to thank you for your positive review and feedback, which we will use constructively in an effort to perfect our services even more and make Atlantica Kalliston the best “adults only” resort in Greece.
We, at Atlantica Kalliston Resort and Spa, strive daily to present personalized service to all our guests. Your positive respond and your warm comments will encourage the whole team which will keep on perfecting our services in order to exceed your expectations.
In 2014 TUI UK guests awarded our accommodation services with the Gold Medal and the TripAdvisor reviewers that have visited Atlantica Kalliston have rated us at 95 in overall guest satisfaction. We all wish our guests to be happy and to see them back in our hotel over and over again.
I definitely look forward to seeing you next year.
Thank you for your time and your continuous support!


Best Regards,


Dimitris Perrakis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 25 June 2014 via mobile

We had an amazing stay at the Kalliston, a very welcome break to celebrate our wedding! The hotel is lovely and the staff exceptional - possibly the nicest check-in experience we've ever had! The wait staff in particular can't do enough and we were never short of drinks thanks to the wonderful Elena!

We had a sea-view jacuzzi room which was perfect - a beautiful view and nice and private. The food was of a good standard for a buffet; we also had a meal in their fine dining restaurant which was terrific, and in their Greek a la carte restaurant which was also very nice. We're quite a bit younger than most of the clientele (we're in our early 30s) so not too bothered about the entertainment laid on, but the music duo DNA were very good and not cheesy. The beach is wonderful, plenty of sun loungers and good swimming. All in all a perfect break!

Stayed June 2014, travelled as a couple
Helpful?
6 Thank Nor678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 7 July 2015
Dear Guest,

On behalf of the Staff & Management of Atlantica Kalliston Resort & Spa, we thank you for your positive and encouraging comments. We will keep on giving our best in order to preserve the highest level of guest satisfaction and exceed your expectations.
In 2014 TUI UK guests awarded our accommodation services with the Gold Award and the TripAdvisor reviewers that have visited Atlantica Kalliston, have rated us at 97.5 in overall guest satisfaction. We currently hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.
We are all looking forward to seeing you again soon!

Kind regards

Dimitris Perrakis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reading, United Kingdom
Level 4 Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 25 June 2014

Phil and Kirsty would die to have this hotel in their TV programme. We stayed in room 343 which is equipped with a hot tub. Room was very tastefully equipped as you would expect from a 5 star hotel. Hotel is located 30 minutes from Chania Airport, it sits in a village location and on the beach. it is a couples only hotel which is a big tick in the box. as I said it sits on the beach and has three pools, one of which is a swim up pool. This bar / pool is managed by Stelios, what a fantastic barman and host. he really knows his stuff and looked after us all and our daily Gin O'clock visit at 5pm was a stunning way to finish a hard day lounging by the pool or the beach.
the hotel has the main restaurant for breakfast and dinner, you could not find a more friendly place to go for either meal and you would always come away full and satisfied as your choices were overwhelming.
Lunch could be taken at the Greek restaurant and this also comprised of various hot meals and salads in abundance, above the Greek restaurant was the Italian restaurant, this is where you would find Ionna who looked after us in both the Greek and Italian. Great service from such a young lady with a wonderful cheery smile. Stelios and Ionna stood out from what is really a perfect location and great teamwork by all. It was great to see during each day and each service both General Manager and Operations Manager visiting all locations to make sure all was good with the service and also chat with as many guests as they wanted. There are not many holiday Hotels we would go back to. However, this is next years booking but for two weeks in the diary already.
To summarise this Hotel is -
Great Food
Couples Only
Beach
Stunning service
Location, location, Location.
On departing from the Hotel a team of the Hotels Management including the General Manager were there to wish us all a safe journey home. typical of the very high customer service this hotel offers. So thank you Mr Perrakis and all your team for a truly memorable stay. see you next year.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Mark186363
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Γενικός Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 24 July 2014
July, 2014

Dear Guest,

Thank you so much for your positive review and feedback. It will really encourage us in order to make Atlantica Kalliston the best “adults only” resort in the Mediterranean.

We, at Atlantica Kalliston Resort and Spa, strive daily to present personalized service to all our guests. Your positive respond and your warm comments really make our efforts worthwhile and I will share them with the whole Kalliston team.

In 2013 TUI UK guests awarded our accommodation services with the Gold Medal and TUI Nordic guests awarded us with the silver medal of the “Blue Awards”. The TripAdvisor reviewers that have visited Atlantica Kalliston in 2013-2014 have rated us at 96.14% in overall guest satisfaction.

I definitely look forward to seeing you back with us in the future.

Thank you for your time and support!


Warm regards from sunny Chania,


Dimitris Perrakis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Asaph, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 June 2014

We cannot speak highly enough of this hotel. Spotlessly clean and so well run.
Nothing too much trouble, staff so friendly and helpful. Food excellent. Would go again tomorrow if I could. At the end of May the weather was not very settled but we did a bit of sight seeing so that we could appreciate the sun as soon as we could. Tasha the entertainments co-ordinate did a wonderful job.

Room Tip: We were in room 130 which I think is one of the best. Don't like to recommend it though in case...
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  • Stayed May 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank pastladycaptain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Γενικός Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 29 September 2014
Dear Guest,

Thank you so much for your positive review and feedback. It is very encouraging and inspiring for all of us. Your positive respond and your warm comments really make our efforts worthwhile and I will share them with the whole Kalliston team.

In 2013 TUI UK guests awarded our accommodation services with the Gold Medal and TUI Nordic guests awarded us with the silver medal of the “Blue Awards”. The TripAdvisor reviewers that have visited Atlantica Kalliston in 2013-2014 have rated us at 96.7% in overall guest satisfaction.

We all value your views and it is only by listening to you that we can improve our products and services.

Thank you for helping us and hope to see you soon!


Warm regards,


Dimitris Perrakis
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fareham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 23 June 2014

This was our first visit to Crete, staying at the Kalliston and it was 'simply the best'.

All the negatives we had previously read about on tripadvisor were all proved to be complete nonsense.

All the management and staff were exceptional, friendly and really couldn't do enough to make your holiday one to remember.
The events coordinator, TASHA, was brilliant at keeping people entertained and I can honestly say that she worked very hard to get everyone involved, she deserves a HUGE thank you.
The bar staff (Paul, Elena and everyone too many to mention) are also worth an accolade, as I can never remember being supplied with drinks so efficiently (alcoholic and non-alcoholic).

Our room was perfect as well, no problem finding it after over imbibing every night. Bed was exceptionally comfortable.

All food excellent, spoilt for choice, and management and staff in all restaurants efficient and friendly.

Entertainment also good, for the first few days we were entertained by Lunafall and the boys were great, we liked them! I can see with the age demographic (we are both in our late 60's), they may not have suited everybody. My view is enjoy whatever! The boys were replaced by DnA, they were far more suited to the clientele and were excellent.

Went to Chania several times, loved it.

We will be back - not sure if that is a threat or a promise?

One negative - nothing to do with the hotel - but the holiday rep (Jo). I fell over at the airport on arrival, was very shaken up, badly bruised and had broken my glasses. The rep was not at all helpful - it was left to Silvi at the hotel to provide advice and antiseptic on arrival at reception.
Thanks Silvi.
This rep should be sent on a customer relations/services course perhaps.

Room Tip: We had a swim up room - recommended.
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank Di G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 7 July 2015
Dear guest,

Thank you very much for your nice words. We are happy to hear that you enjoyed your holidays at our hotel. We would deeply appreciate it if your stay here would also prompt you to recommend our resort to your family and friends.
In 2014 TUI UK guests awarded our accommodation services with the Gold Award and the TripAdvisor reviewers that have visited Atlantica Kalliston, have rated us at 97.5 in overall guest satisfaction. We currently hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.
We are all looking forward to seeing you again soon!

Kind regards

Dimitris Perrakis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 June 2014

Lovely place, lovely people, immaculately clean, best service we've ever had anywhere and we travel a lot. They really know what customer service is all about. The way the check in is organised, is second to none. Staff can't do enough for you at any time of the day, always with a genuine smile. Would definitely advise all inclusive - as you certainly get your money's worth. Can't recommend this hotel enough!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank auntieange123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this review, 7 July 2015
Dear Ange,

We would like to thank you for your nice comments and we are more than happy to know that we exceeded your expectations and you will have nice memories from staying at our hotel.

We are all looking forward to seeing you back with us next year!

In 2014 TUI UK guests awarded our accommodation services with the Gold Award and the TripAdvisor reviewers that have visited Atlantica Kalliston, have rated us at 97.5 in overall guest satisfaction. We currently hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.

Kind regards

Dimitris Perrakis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA

Property: TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA
Address: Glaros - Nea Kydonia, Agii Apostoli, Chania Town, Crete 731 00, Greece (Formerly Atlantica Kalliston Resort & Spa)
Region: Greece > Crete > Chania Prefecture > Chania Town > Agii Apostoli
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Agii Apostoli
#1 Green Hotel in Agii Apostoli
#1 Romantic Hotel in Agii Apostoli
#3 Family Hotel in Agii Apostoli
Price Range (Based on Average Rates): ££
Hotel Class:5 star — TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA 5*
Number of rooms: 213
Reservation Options:
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Also Known As:
Grecotel Kalliston Hotel Agia Galini
Kalliston Nea Kydonia
Kalliston Hotel Nea Kydonia
TUI SENSIMAR KALLISTON Resort & Spa By ATLANTICA Crete/Chania - Agii Apostoli

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