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“Amazing hôtel”

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TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA
Ranked #2 of 11 Hotels in Agii Apostoli
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed 25 August 2014

Fantastic hotel : fantastic staff : special thanks to Katerina at the reception, Tonia at the restaurant, ladies in the spa... fantastic service and commodities.
The director offered raki and wine because we had to move from room 129 to 340 : excellent !

Room Tip: Room with sea view are top !
  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank NA38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Γενικός Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded 31 August 2014

Dear Esteemed Guest,

thank you for your wonderful review which gives us strength to work harder nad perfect our products and services; we are all grateful. It was great to have you here at the Kalliston and we hope to see you soon.

In 2013 TUI UK guests awarded our accommodation services with the Gold Medal and TUI Nordic guests awarded us with the silver medal of the “Blue Awards”. The TripAdvisor reviewers that have visited Atlantica Kalliston in 2013-2014 have rated us at 96.7% in overall guest satisfaction. We all wish our guests to be happy and to see them back in our hotel over and over again.

It will be great to have you back with us in the near future.

Thank you for your time and support!


Best Regards,


Dimitris Perrakis
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (1,219)
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623 - 629 of 1,219 reviews

Reviewed 24 August 2014

From the time we arrived to the time we got on the coach to leave, this hotel was fantastic! After staying in various Atlantica hotels, this one is head and shoulders above the rest. We upgraded to a sea view swim up from (121) which was perfect and also to all inclusive. We are so glad we did because the drinks are all branded and the cocktails were delicious. The staff were attentive to all your needs and all nothing was too much trouble. It was my birthday on the Saturday, I was surprised with a birthday cake while having a meal in the Greek a la carte.
The food was fantastic ( being a fussy eater ) there was a good variety of quality ingredients. Marie-Anne was very friendly and gave great advice with the menu.
The management staff were around at all times of the day and were very friendly.
The Players ( singers ) were mostly the entertainment at the hotel and sang a variety of different genres. The Traditional Greek night was a lot of fun and encouraged the holiday makers to join in.
My one and only grip and it is a small one is that when you are invited to the Managers Cocktail night, the bar is a little chaotic and it's difficult to get a drink.
This is truly the best hotel we have ever stayed in and will be returning.

Stayed: August 2014, travelled as a couple
3  Thank michelle3663
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded 5 July 2015

Dear Michelle,

We are very happy for your positive comments. The whole team and especially I, as a hotel Manager, are here to offer what we feel as sincere Greek hospitality and to ensure your satisfaction.

In 2014 TUI UK guests awarded our accommodation services with the Gold Award and the TripAdvisor reviewers that have visited Atlantica Kalliston, have rated us at 97.5 in overall guest satisfaction. We currently hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.

We are all looking forward to seeing you again soon!

Kind regards

Dimitris Perrakis
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2014

We stayed at this hotel 5/8/14 - 19/8/14.
Everything about this hotel was wonderful from the very quick check in to the Staff waving us goodbye.The room we had overlooked the pool but had a sea view as well and was very clean.
Staff could not do enough for you and were very friendly.
The food was always hot and plenty of choice the All Fresco restaurant was very good the food was to die for and the view over the beach while dinning was wonderful.
Good choice of drinks available.
entertainment was low key but that suited us, The Managers cocktail party was a good night and a chance to meet the Staff.
The beach was clean the pools very good sunbeds were always available.
All in all a fantastic holiday.
THANK YOU ATLANTICA KALLISTON and well done.
Till we meet again.
MARIA & MARTIN ROOM 330

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
5  Thank MARIA A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Γενικός Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded 31 August 2014

August, 2014

Dear Guest,

Thank you so much for your positive review and feedback. It is very encouraging and inspiring for all of us. Your positive respond and your warm comments really make our efforts worthwhile and I will share them with the whole Kalliston team.

In 2013 TUI UK guests awarded our accommodation services with the Gold Medal and TUI Nordic guests awarded us with the silver medal of the “Blue Awards”. The TripAdvisor reviewers that have visited Atlantica Kalliston in 2013-2014 have rated us at 96.7% in overall guest satisfaction.

We all value your views and it is only by listening to you that we can improve our products and services.

Thank you for helping us and hope to see you soon!


Warm regards,


Dimitris Perrakis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

We have just returned from two weeks at the Atlantica Kalliston and what a holiday it was. We chose this hotel having had a great time at its sister hotel in Rhodes earlier in the year and we were not disappointed. We started the holiday by arriving at Chania airport which is about 40 minutes away from the hotel. The airport is very small but that meant a quick arrivals procedure. The hotel is directly off a busy road but the design of the hotel is such that this does not detract from the exclusive feel of the hotel. All the facilities overlook the impressive bay with the terrace bar and the main restaurant giving great views of the crystal blue sea. we had booked an executive suite however when we arrived the hotel informed us that they had allocated the room to another guest due to their specific needs. We were offered a swim-up room which was a bit of a disappointment given it was a down grade. However the room was really nice with a walk-in shower and spa bath. The hotel offered to move us to our original suite after four days but by then we were settled so stayed with the original room. They did give us a free meal at the Asian restaurant for the inconvenience. We were on the all inclusive package which included most drinks on the menu and the quality of drinks was very good. The hotel has five restaurants with the main restaurant offering an extensive buffet with great quality and choice. The other restaurants are payable however the all-inclusive option includes one free meal at the Greek and the Italian and 20%off the other restaurants. These are all worth a visit. The entertainment is relatively low key during the day and easy going on a night. We were lucky to have a great duo 'the players' who provided a great range of musical genres. The hotel put on a 'full moon' party which for many was the highlight of the holiday with music and dancing on the beach with a bonfire and cocktails until 1am. The pool areas are well planned with plenty of well spaced sun beds and free sunbeds on the sandy beach. The sea was gently sloping and safe for most people with the added security of a life guard station. However the best thing about the hotel is the staff. They were all very attentive whilst being very friendly at the same time. Our thanks to Tonia, Bezvan, Paul, and Elina who really made us feel so welcome. The hotel provides real quality in all aspects, from the standards of the gardens, the quality of the food, the attitude of the staff to the excellence of the rooms. A real five star experience.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
7  Thank Ian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Γενικός Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded 31 August 2014

Dear Esteemed Guest,

I really appreciate that you took the time to write this inspiring and excellent review which gives us strength to work harder; we are all grateful. It was great to have you here at the Kalliston and we hope to see you soon.

In 2013 TUI UK guests awarded our accommodation services with the Gold Medal and TUI Nordic guests awarded us with the silver medal of the “Blue Awards”. The TripAdvisor reviewers that have visited Atlantica Kalliston in 2013-2014 have rated us at 96.7% in overall guest satisfaction. We all wish our guests to be happy and to see them back in our hotel over and over again.

It will be great to have you back with us in the near future.

Thank you for your time and support!


Best Regards,


Dimitris Perrakis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2014

A short but sweet review. We much appreciated the free upgrade to a large swim up pool room on arrival. The food was fab, particularly the Italian a la carte, included in the all inclusive package. Drinks were mostly international brands and there were a good range of cocktails included. Entertainment was low key but enjoyable especially the live music from the resident band. Pools were lovely and no problem getting a sunbed. The staff were friendly and hospitable. All in all a brilliant holiday! Thank you :-)

Stayed: August 2014, travelled as a couple
5  Thank gem_powell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Γενικός Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded 31 August 2014

August, 2014

Dear Guest,

Thank you so much for your positive review and feedback. It is very encouraging and inspiring for all of us. Your positive respond and your warm comments really make our efforts worthwhile and I will share them with the whole Kalliston team.

In 2013 TUI UK guests awarded our accommodation services with the Gold Medal and TUI Nordic guests awarded us with the silver medal of the “Blue Awards”. The TripAdvisor reviewers that have visited Atlantica Kalliston in 2013-2014 have rated us at 96.7% in overall guest satisfaction.

We all value your views and it is only by listening to you that we can improve our products and services.

Thank you for helping us and hope to see you soon!


Warm regards,


Dimitris Perrakis
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

We stayed for two weeks in July/August 2014. The decision for our vacation at this hotel was party based on TA reviews and our travel operator pictures. And we were not let down. Check in was filling out a short form, and we got a welcome drink (fresh orange juice). We had a ordinary room with pool view, but we thought the swim-up rooms looked really romantic and nice.

The breakfast was amazing. You have lots to choose from, and anyone on a specific diet (or allergy) would have no problem eating here. The "show coocked" omelet is a good choice, and you can choose the ingredients yourself. We tried all the restaurants except the buffet. All are recommended, except the Italian restaurant. We ordered pizza here, and we were disappointed. It had too much cheese and too little of everything else. The "Wine cellar" and the asian are expensive.

The hotel has three pool areas and direct beach access. There are some people reserving sunbeds, but this is not necessary, the are plenty for everyone. One of the pool areas is a quiet zone and without a bar.

We were happy with our stay all the way, we got complimentary water and chocolate even after check-out while waiting for the bus to the airport.

Room Tip: Pool or beach view, or swim-up.
  • Stayed: August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
2  Thank LarsEmilHolm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded 5 July 2015

Dear Lars,

Thank you very much for your nice words. We are happy to hear that you enjoyed your holidays at our hotel. We would deeply appreciate it if your stay here would also prompt you to recommend our resort to your family and friends.
In 2014 TUI UK guests awarded our accommodation services with the Gold Award and the TripAdvisor reviewers that have visited Atlantica Kalliston, have rated us at 97.5 in overall guest satisfaction. We currently hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.
We are all looking forward to seeing you again soon!

Kind regards

Dimitris Perrakis
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2014

I know theres lots of reviews of this hotel which say its excellent - which it is, but I want to give a bit more information so apologies for the lengthy review in advance! Feel free to message me if you want any more information.

The hotel is for want of a better word - elegant - no rowdy groups, no club 18-30 type discos or parties. Its aimed at couples, and strives for a relaxing atmosphere. Its different from gold hotels we've visited or from mixed group hotels or family hotels in that there's a chilled out atmosphere, with excellent service with seemingly little effort - however the staff work very very hard to ensure that you have a great holiday. The staff and service is very genuine and friendly.

Location - The hotel is approx 30minutes from the airport and is situated about 20 minutes by bus, 10 minutes by cab from Chania. Its sits in a small bay. Views across the bay, particularly at sunset are lovely.

Check-in - a seemless checkin, one of the best we have encountered. Approx 40 guests arrived with us, all were given a cold drink, cool refreshing cloth and their room details on arrival. Bags where whisked away by the portering team, and then the guests were individually shown to their room by one of the concierge team who also showed us the room amenities.

Room - we had booked a sea view room and were given a room in the main building. Our room had two wardrobes, a dressing table/desk, a small coffee table and two chairs, TV (Limited channels), empty fridge, tea and coffee making facilities, fresh bottled water, welcome basket of fruit. The bathroom had toiletries, including soap, shampoo, shower gel, body lotion, shower cap, sewing set, cotton buds and cotton wool pads etc. The decor was modern and elegant with crisp white sheets and linen. The bed - oh the bed - it was probably the most comfortable bed Ive ever slept in - no joking, I would lay by the pool thinking about when it would be reasonable to go back to bed!!! Loved the bed!! lol!

Beach - The beach is very clean, beautiful and sandy, up to the shoreline, then a little stony for about a yard into the water. The water is very clear and clean, very warm to swim in. Wooden cushioned sun beds and parasols are provided for the hotel guests and a full time lifeguard is on duty every day.

Pools - there are three pools, all spotless, all with lots of wooden cushioned sun beds and large parasols. In addition there are many swim up pools and private pools for those guests that have booked them. Theres also a jacuzzi at one pool and a swim up bar at the other pool. I have to say, we NEVER had any problem securing two sun beds, and some days we didn't get up till midday! Pool towels are provided - you receive a towel token per person when you check in which you change for pool towels. Pool towels can be changed for clean ones every couple of days or when dirty.

Restaurants - there is a main buffet restaurant for Breakfast and evening meals. In addition there are four other al a carte restaurants including a greek restaurant, Italian, asian and gourmet wine cellar. As we had booked all inclusive, we had been given two tokens one each for the greek and italian, in addition we could go to any of the al a carte restaurants at a 20% discount. The food is very very good. I can honestly say there was not one meal I didn't enjoy, we ate at the buffet, the greek, and the italian and they were all lovely with a large selection of dishes and each day lots of different choices. Lunchtimes the greek restaurant offered a large selection of buffet choices and there was also a beach/pool snack bar where you could buy baguettes, salads, pizzas etc. On one day we had room service which was very quick and really nicely set out - this was an extra cost, but something to consider if you are feeling lazy ;-)

Drinks - There was a lot of choices of drinks - all of the soft drinks, tea and coffee ect are included in the all inclusive package. There is a good choice of branded alcohol included as well, but not everything is all inclusive e.g. I drank Johnny walker whisky and coke which was included but Jack daniels wasn't. Some cocktails were included i.e. pina colada, but some weren't i.e. Margaritas. However, if there were any drinks that weren't included in the all inclusive package you received a 20% discount on the cost of these drinks. Now this sounds negative, but it wasn't, there was lots of branded drinks included in the package and I think it was well worth the upgrade as drinks can work out quite expensive. One last thing - wine - we like wine, but we personally didn't like the local wine which was included in the package - a personal taste, as a lot of people we noticed did drink it. We bought a bottle of wine most evenings which was 16.50€ per bottle and we received our 20% discount - there was a good wine list to choose from including some nice italian wines at the italian restaurant approx 30€.

Entertainment - Entertainment in this hotel is low key. You won't find daily quizzes or bingo, you will find nice music, low key aerobics or yoga etc. The resident entertainment co-ordinator Tasha is lovely and works very hard to provide entertainment which is suitable for the hotel guests. The daytime entertainment may consist of a lunchtime 'beach party' including small savoury nibbles, with a cocktail and a live musician just before lunch, or volleyball on the beach etc.

Evening entertainment was mostly either the resident duo 'The Players' or local musicians. On two evenings we had a local culture fusion group with demonstrations of greek dancing. The Players are excellent - and offer a good range of music from the 50s to date. They would often theme their sessions - romantic, or acoustic etc. Easy listening rather than disco.

The managers cocktail party is good fun - 'champagne', an introduction to the management team, fab fireworks on the beach and good music. Whilst we were there, we were lucky enough to have the August full moon beach party - a great night, with drinks, dj, food, fireworks and a fire pit on the beach - all the more impressive when you realise how much work went into the preparation of the party - hundreds of small tables and chairs put along the beach front etc and that everything was back to normal by first thing the next morning.

My only suggestions for the entertainment is that there should be a fortnightly programme, as we saw some of the speciality acts twice - no biggie but some different local culture groups alternating would be good.

The little things - This hotel is great for the little touches - nightly turn down service with bottled water and sweets; daily pool side refreshing by the Spa staff who offer to spritz you with refreshing cooling sprays; pool bar staff coming round the pool side with platters of refreshing water melon or little desserts mid afternoon - even on the last day, we were waiting for our coach to collect us and we were offered ice cold bottles of water and little chocolate wrapped biscuits whilst we waited. Lots and lots of little touches that were lovely.

The staff - from the ever present hard working management team, the concierge team, restaurant and bar teams to the domestic and maintenance teams these staff work very very hard to ensure guests have a great time and they do it with a smile. Theres nothing too much bother, everyone is very friendly and chatty and we loved all of them and can only thank them for making our holiday so great. Cant wait to return!

Our advice - don't think about it, just book it!

Room Tip: We emailed and asked for a quiet room (we had upgraded to sea view before going) and were allocated...
  • Stayed: August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
19  Thank Mandy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dimitris P, Διευθυντής at TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA, responded to this reviewResponded 5 July 2015

Dear Webbie,


We would like to thank you for your nice comments and we are more than happy to know that we exceeded your expectations and you will have nice memories from staying at our hotel.

We are all looking forward to seeing you back with us next year!

In 2014 TUI UK guests awarded our accommodation services with the Gold Award and the TripAdvisor reviewers that have visited Atlantica Kalliston, have rated us at 97.5 in overall guest satisfaction. We currently hold five TripAdvisor stars, a classification awarded to less than 1% of all the hotels in the world.

Kind regards

Dimitris Perrakis
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA

Address: Glaros - Nea Kydonia, Agii Apostoli, Chania Town, Crete 731 00, Greece (Formerly Atlantica Kalliston Resort & Spa)
Region: Greece > Crete > Chania Prefecture > Chania Town > Agii Apostoli
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Agii Apostoli
#1 On the Beach Hotel in Agii Apostoli
#1 Green Hotel in Agii Apostoli
#3 Family Hotel in Agii Apostoli
Price Range: £135 - £348 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — TUI SENSIMAR KALLISTON Resort & Spa by ATLANTICA 5*
Number of rooms: 213
Reservation Options:
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Also Known As:
Grecotel Kalliston Hotel Agia Galini
Kalliston Nea Kydonia
Kalliston Hotel Nea Kydonia
TUI SENSIMAR KALLISTON Resort & Spa By ATLANTICA Crete/Chania - Agii Apostoli

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