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“Worst beach ever”

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Grand Bahia Principe San Juan
Ranked #1 of 3 Hotels in Rio San Juan
Moore, South Carolina
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Worst beach ever”
Reviewed 13 June 2014

Went for 8 days at the end of May and did not feel it was a 5 star hotel at all. It was presented to us as a 5 star. The hotel did have a 5 star part to it but the overall hotel was a 3-4. The room was standard for an all inconclusive hotel. The food was very good with alot of choices. I was thoroughly disappointed in the beach. The water was brown with seaweed and rocks on the bottom. Went to this hotel to snorkle and was not able to do it at all. Asked the bar tender on the beach was the water always like this and he said yes. We were in the wrong place for white sandy beaches and clear water. About 20 people/day got stung by jellyfish and yellow fish. The lifeguard stayed busy spraying people down. The TIKI huts down on the beach were nice. All the bars closed up around 11-11:30 which was surprising. The bed in the room was very uncomfortable. The shower head leaked and would pull out of the wall. Had to have our air conditioner fixed twice while there. Limited TV shows in american. Beautiful grounds. Shows at night were pitiful. Overall would not go here again.

Room Tip: Upgrade to the 5 star portion of the hotel
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Treasure S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cservicebpsj, Quality and Customer Services Department at Grand Bahia Principe San Juan, responded to this review, 18 June 2014
Dear Guest,

Thank you for taking the time in writing us a review of your stay in our Trip Advisor community as we put a great interest in our clients comments as their perceptions are the most important to us as this is the only way to know what specific points we must focus our attention.

We apologize if you felt you did not receive the service you were entitled to; unfortunately Bahia Principe San Juan is slightly different to our others hotels in Dominican Republic as we are categorized as 4 stars hotel and the others are 5 stars hotels. However, be assured that your comments have been already brought to the General Manager of our Resort and we will give the matters the proper attention.

We are glad to find out that despite with your dissatisfaction, you have found our food worth to mention. Be assured at Bahía Príncipe San Juan will never cease in its effort to achieve our goal – the total satisfaction of our guests.

We are in the business to bring an enjoyable and unforgettable experience to all our clients. We sincerely would like to have the opportunity to welcome you once again at Bahia Principe San Juan to experience the hospitality of our people, the quality of our services and facilities and change any negative perception you may have about us.

Bahia Principe Hotels & Resorts, all-inclusive hotels in Puerto Plata.

Best wishes,

Annyibert Gonzalez
Bahia Principe San Juan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,887 reviews from our community

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Rating summary
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  • Value
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Traveller tips help you choose the right room.   Room tips (564)
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English first
Burlington, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 June 2014

Overall we went for Valentines day. The weather was amazing and a lot of things to do. Definitely not like Punta Cana. The beach was rocky and the water was dark and wavy. We didn't even go into the ocean and no one else was in the water either.
The beach had a ton of seaweed on it and no one was maintaining the beach.

A lot of the staff didn't know a lot of English so it was difficult trying to communicate to them.
I got engaged at that resort, and they wouldn't even bring us champagne to celebrate because it was pm and the bar was closed. We offered to tip and they still would not bring it to our room.

The pool is where we hung out most of the time, but it was extremely hard getting a lounge chair, but that's common during that time of year. (spring break etc)

The resort seemed safe, a lot of security guards on the beach and walking around.

The major concern on that trip was that we lost our luggage, but the Air Canada vacation guy there helped us a lot and we were given a certain amount of money to buy necessities covered by Air Canada. Our luggage did not come to us until we were about to leave.

Other concerns were that the resort had sand fleas, and people from the beach would come to the pool and a lot of people had sand flea bites all over their legs. Also it was on the bed as well so when I woke up I had bites on my legs. The maids seemed to change the top sheets everyday, but the sheets you sleep on were not changed as I still felt sand every night I went to sleep even though I was not on the beach!

The buffet was excellent, always different foods and no complaints on anything else.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Stephanie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cservicebpsj, Q uality and Customer Services Department at Grand Bahia Principe San Juan, responded to this review, 18 June 2014
Dear Guest,

Thank you very much for sharing your comments on our Tripadvisor community regarding your experience in our hotel. In Bahía Príncipe San Juan, we put a greatest interest on our client’s opinions.

We are very sorry to hear that the beach could not fulfil your expectations. Once again, we thank you for taking your time sharing your opinion with us which we will take in the highest consideration.
We sincerely would love to have the opportunity to welcome you once again at Bahia Principe San Juan to experience the hospitality of our people, the quality of our services and facilities.

Best regards,

Annyibert Gonzalez
Bahia Principe San Juan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlottetown, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 13 May 2014

We stayed at the Bahia Principe from April 10-17, 2014, having never been to the Dominican before I wasn't sure what to expect. We got a great last minute price so decided to check it out, we were not disappointed the resort was beautiful the staff very friendly and helpful whether you tipped or not you got the same service. The food was very good, much better than cuba and even Mexico (our previous favorite place to visit) I really don't have a bad thing to say about our whole experience. If you have a chance to go, it will be worth your while, there was always beach chairs and pool chairs anytime of the day, no need to get up early to reserve. Nilka at the Pool bar is awesome she makes great drinks!!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Shawna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cservicebpsj, Quality & Customer Services Department at Grand Bahia Principe San Juan, responded to this review, 14 May 2014
Dear Guest,

We greatly appreciate that you have chosen one of our Resorts as your holiday’s destination and also for taking time to share with another travellers your experience with us.

We are satisfied to hear that you had an excellent stay in our hotel facilities and premises. We are so happy that you have enjoyed all our services and facilities during your stay with us. This definitely strengthens our philosophy of seeking the highest level of service excellence, thanks to an arduous team’s work and the devotion and commitment of each member of our staff. We are delighted to share your comments with all of them. Please be assured that it is an honour and a great compliment for us to receive such wonderful comments and I know that it will be very helpful for other clients who are thinking to stay with us.

We are looking forward to welcome you once again in our hotel and have the opportunity to continue providing the most memorable experiences.

Bahia Principe Hotels & Resorts, a 5 star experience in Puerto Plata.

Best regards,

Annyibert Gonzalez
Bahia Principe San Juan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oshawa, Canada
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 May 2014

rooms good scenery good food fairly good beach not the best but lots of room at the pools golf carts picked you up if needed went to a wedding and it was done beautifully out on the beach in a gazebo cake and flowers really nice but to far from town and the airport so no place to go to

Room Tip: if you have trouble walking get closer to restaurants as there is a considerable amount of walking
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FiveSeasons5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cservicebpsj, Quality & Customer Services Department at Grand Bahia Principe San Juan, responded to this review, 9 May 2014
Dear Guest,

It is truly a pleasure for us to learn that you enjoyed your stay at our resort. We are very proud to have received your good comments regarding your stay with us.

We hope to have you back in the near future at Bahía Príncipe San Juan and I take the opportunity to send a very warm greeting.

Bahia Principe Hotels & Resorts, your best hotel in Dominican Republic.

Kind Regard,

Annyibert Gonzalez
Bahia Principe San Juan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Taipei, Taiwan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 May 2014

I liked it, Great Food, Good Person, The courts show no good.

When lelgue treated me well.
What I did not like there was much that was tigrere guespede or robbers.
but it's a hotel to spend with family.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank IncognitoOfc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cservicebpsj, Quality & Customer Srvices Department at Grand Bahia Principe San Juan, responded to this review, 9 May 2014
Dear Guest,

Thank you very much for sharing your comments on our Tripadvisor community regarding your experience in our hotel. In Bahía Príncipe San Juan, we put a greatest interest on our client’s opinions.

It is truly a pleasure to learn that you enjoyed some of our services and facilities as well as you appreciated the attention of some of our staff member.

We are very sorry to hear that the Show could not fulfil your expectations. Once again, we thank you for taking your time sharing your opinion with us which we will take in the highest consideration. We sincerely would love to have the opportunity to welcome you once again at Bahia Principe San Juan to experience the hospitality of our people, the quality of our services and facilities.

Bahia Principe Hotels & Resorts, a 5 star experience in Puerto Plata.

Best regards,

Annyibert Gonzalez
Bahia Principe San Juan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. John's, Canada
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 6 May 2014

My boyfriend and I went to Bahia Principe San Juan the last week in February. Two other couples traveled with us. We had a really great time there. The resort is fairly big, with 941 rooms, and about a kilometer in length. There are golfcart-like vehicles that are always available to bring visitors to and from amenities. You can either take your chances on the walkways or give the front desk a call to get picked up.

We went with Air Transat, which placed us in the Golden Club section, but when we arrived, there were no rooms available and we were upgraded to the Diamond Club. The Diamond Club section has free internet, their own pool and a great buffet. We all found this buffet better than the main one as there were less people there, nicer things to eat, had its own bar and was closer to the beach. But strangely, the wait service was prompter in the bigger restaurant.

POSITIVES: One of the nicest things about his resort was the excellent service. Everyone was on the ball and most people seemed genuinely happy to help out at any time. The grounds of the resort were very well kept and the pathways and beach always cleared of debris.

NEGATIVES: The worst thing was the smell of sewer over the entire resort. The only way to escape it was to head to the beach. The one thing that I was most looking forward to was the hopes of viewing tropical fish while swimming. This was not a good place to see that. While I did see some interesting sea life, the water was not as clear as I had hoped and our underwater camera pictures did not turn out great. When it was windy, it was really difficult to see the ocean’s bottom at all.

TOURS: We did book a snorkeling trip with Tip Top Catamaran Tours which allowed us to swim with bright tropical fish. We thought this was great! If I were going to do it again, I would go down the beach and book with Campo tours. Apparently, the same type of tour was a lot cheaper with them!

HOTEL ROOM: The hotel room was outdated and smelled a little dank, but was clean and our maid was very, very thorough. Our sheets were changed every second day and 2 1.5l of water, 1 Sprite and 1 Coke were always available in our minibar. One day, we didn’t receive any drinks so I called the front desk. We had service within 2 minutes and as soon as the guy left, we had a call from the front desk asking if we had received what we had asked for! I have read in other reviews that the pillows were lumpy, and it’s true! So, if you are fussy about what you sleep on, bring your own. I was also using one of the room robes, until I noticed how dirty it was around the neckline…

There is a marketplace just along the beach a little way. This is a good place to get bargains, but beware!- the workers there are very aggressive! It was my first experience with anything of the kind. They try to get you into their little shops and once there, pressure you to buy something from them. For the most part, all of these shops sell the same things. They all work for the same company but are competing with each other for commission. Bartering is the name of the game and they will ask for double or triple what the items are really worth. There is also another shop across the bridge. I bought a bottle of vanilla here, but when I got it home, found that the seal had been tampered with and the vanilla watered down. I had already bought another bottle of vanilla from another shop, and this one was not tampered with.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank coffeelover1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cservicebpsj, Quality & Customer Services Department at Grand Bahia Principe San Juan, responded to this review, 8 May 2014
Dear Guest,

Thank you very much for sharing your comments on our Tripadvisor community regarding your experience in our hotel. In Bahía Príncipe San Juan, we put a greatest interest on our client’s opinions.

It is truly a pleasure to learn that you enjoyed some of our services and facilities as well as you appreciated the attention of some of our staff member.

We are very sorry to hear that the beach could not fulfil your expectations. We also send your observations to the shops owner as most of them are autonomous and managed by external companies. Once again, we thank you for taking your time sharing your opinion with us which we will take in the highest consideration. We sincerely would love to have the opportunity to welcome you once again at Bahia Principe San Juan to experience the hospitality of our people, the quality of our services and facilities.

Best regards,

Annyibert Gonzalez
Bahia Principe San Juan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 May 2014 via mobile

The best holiday in my life. Everything perfect - food, people, whether and animation time ( Alex is the best - ....I love my job - woow.....) Thank for everyone. ...
Pool very clean and warm. Beach nice. Andre and Bozo

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Andrzej G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cservicebpsj, Quality & Customer Services Department at Grand Bahia Principe San Juan, responded to this review, 8 May 2014
Dear Guest,

We greatly appreciate that you have chosen one of our Resorts as your holiday’s destination and also for taking time to share with another travellers your experience with us.

We are satisfied to hear that you had an excellent stay in our hotel facilities and premises. We are so happy that you have enjoyed all our services and facilities during your stay with us. This definitely strengthens our philosophy of seeking the highest level of service excellence, thanks to an arduous team’s work and the devotion and commitment of each member of our staff. We are delighted to share your comments with all of them. Please be assured that it is an honour and a great compliment for us to receive such wonderful comments and I know that it will be very helpful for other clients who are thinking to stay with us.

We are looking forward to welcome you once again in our hotel and have the opportunity to continue providing the most memorable experiences.

Bahia Principe Hotels & Resorts, a 5 star experience in Puerto Plata.

Best regards,

Annyibert Gonzalez
Bahia Principe San Juan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Bahia Principe San Juan

Property: Grand Bahia Principe San Juan
Address: Ctra. Gaspar Hernandez, km 18, Rio San Juan 33000, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > Maria Trinidad Sanchez Province > Rio San Juan
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #1 of 3 Hotels in Rio San Juan
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Grand Bahia Principe San Juan 3.5*
Number of rooms: 608
Official Description (provided by the hotel):
Facilities and services: 4 pools BAHIA SPA (additional charge) Sports facilities: gym, tennis court, mini golf, football pitch... Water activity centre Motorised sports (additional charge) WiFi access in the lobby (24 hour free per day/device) and in rooms (additional charge) Wedding gazebo Main restaurant and 3 specialty restaurants 6 bars Playa Grande Golf Course just 40 minutes from the hotel Convention / Meeting centre Pueblo Principe: shows, live music, bars, stores, karaoke, casino and disco Rooms 608 rooms including 2 types: Suite & Standard The Standard rooms are equipped with: King size bed or 2 full size beds Fully-equipped bathroom: Bathtub plus shower, wash basin, hair dryer and magnifying mirror Bathroom amenities Air conditioning Ceiling fan Safe (additional charge) Mini-bar (Restocked daily) Direct phone line (additional charge for external calls) Flat screen TV Coffee set WiFi (additional charge) The Suite rooms have the same equipment as the Standard rooms but also include: Ironing set Sitting area with sofa Pool towel available in room Bathrobe and slippers Evening turn-down service International newspapers Terrace or balcony Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Children's pool Mini Club with daytime activities Evening Mini Disco Babysitting service for children aged up to 12 (additional charge) Other Services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries ... more   less 
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Also Known As:
San Juan Dominican Republic
Bahia Principe Puerto Plata
Bahia Principe San Juan Puerto Plata
Bahia Principe Dominican Republic
Bahia Principe San Juan Dominican Republic
Dominican Republic Bahia Principe
Bahia Principe San Juan Resort
Bahia Principe Sj
Puerto Plata Bahia Principe
Bahia Principe Resort San Juan

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