Upon staying in this hotel on November 10th, I found the staff to be extremely rude from the beginning. While trying to enjoy our time in the lobby, we were told we had to go to our rooms because the lobby was closing. This was at around 11:45 at night, so I could imagine if we went out to a late dinner and drinks, we would have been locked out of the hotel. We also encountered a lady smoking in the lobby bar area next to a "No Smoking" sign while talking to the hotel employee. The group I was with asked if we could light a cigar and was told there was no smoking in the hotel. The only place the hotel has internet is the lobby, and at around 10:30 p.m. the desk manager proceeded to turn the internet router off and tell us there was a problem with the line. Funny thing was, the router didn't show up on our computer so we knew he had turned it off. By far the worst experience I have ever had at a hotel. Such a shame since the town of San Stephano is a beautiful place and the hotel is in a great location. I would never stay there again!!!
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