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“Park and Stay”

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Novotel London Stansted Airport
Suffolk
Level 6 Contributor
97 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Park and Stay”
Reviewed 6 June 2013

Great Hotel for park and stay deal.Good bar and restaurant service with coffee shop.Easy access with half hourly shuttle service running 24 hours ( the booking confirmation said shuttle only started from 4.15 am but this is now 24/7)

Room Tip: Rooms on ground floor at back are quiet
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank weemick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StanstedManager, General Manager at Novotel London Stansted Airport, responded to this review, 7 June 2013
Dear Weemick

We appreciate the time you took to review your stay at Hilton London Stansted Airport.

I am pleased that you found the hotels park and fly deal to be great and that you liked the bar and restaurant.

We have recently reviewed our shuttle bus service and I am pleased to say that this is now available 24/7.

We look forward to welcoming you back to the hotel in the future.

Yours sincerely

Robert Watts
Hotel Manager
Robert.watts@hilton.com
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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (217)
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suffolk
Level 6 Contributor
45 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed 4 June 2013

Stayed overnight before our flight the next day. Parking was easy, receptionist very helpful and friendly. For us, we found the bed too hard and the pillows too soft, therefore didn't have a good sleep at all. Breakfast in the morning made up for our lack of sleep as it was delicious and in a lovely setting.
The hotel and parking package was very good value.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patricia02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StanstedManager, General Manager at Novotel London Stansted Airport, responded to this review, 7 June 2013
Dear Patricia02

We appreciate the time you take to review your stays at Hilton London Stansted Airport.

I am pleased to read that you find the hotels park and fly package to represent good value for money and that you find parking to be easy.

Our Head Housekeeper was concerned that you found the bed in your room to be hard and the pillows to be too soft and that you didn’t have a good night’s sleep and joins me in apologising for the discomfort that this caused to your stay.

On a positive, our Head Chef was pleased that you found the breakfast to be delicious and in a lovely setting.

We look forward to welcoming you back to the hotel in the future.

Yours sincerely

Robert Watts
Hotel Manager
Robert.watts@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hornchurch, United Kingdom
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 June 2013

Hotel was not badly priced, but the restaurant was good value with kids eating for free and although previous reviews state that they had long waiting times, we were served within a good time period and by nice, polite staff.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank SJPhillips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StanstedManager, General Manager at Novotel London Stansted Airport, responded to this review, 7 June 2013
Dear SJPhillips

Thank you for taking the time to review your stay at Hilton London Stansted Airport.

I was delighted to read that you were extremely satisfied with your stay and found it to represent good value for money.

I have shared your kind comments with the team which were gratefully received.

We look forward to welcoming you back to the hotel in the future.

Yours sincerely

Robert Watts
Hotel Manager
Robert.watts@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hastings, U.K.
Level 5 Contributor
62 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 3 June 2013

We were flying on a morning flight from Stansted. Staying at this hotel where you can also leave your car was not much more expensive that the Long Term car parks around the airport. On arrival we easily found a parking space and were given a nice welcome by the lady in Reception. There is a bar and restaurant where we had a very acceptable evening meal. There is even a health Our room was quiet, clean and comfortable. In the morning the breakfast was absolutely first class - breakfast is served from 4am! A courtesy bus arrives at the hotel every half hour and takes only 10 minutes to get you and your luggage to the airport. This costs £2.50 each but well worth it and cheaper than a taxi. Altogether a really relaxing way to start a holiday.

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank biglong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StanstedManager, General Manager at Novotel London Stansted Airport, responded to this review, 5 June 2013
Dear Biglong

Thank you for reviewing your stay at Hilton London Stansted Airport.

I am glad that you found the hotels park and fly package to represent good value for money. This really does take the hassle out of the early morning drive to the airport. As you mention the shuttle bus operates between the hotel and the airport and provides a quick transfer.

The team were delighted that you enjoyed the food served in the bar and restaurant.

We look forward to welcoming you back to the hotel in the future.

Yours sincerely

Robert Watts
Hotel Manager
Robert.watts@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dundee
2 reviews
Reviewed 2 June 2013

Overall, the hotel is an excellent location for Stansted Airport. All facilities were adequate. States that parking is 8GBP however, I was given a free ticket on check out.

However....

1. I went up to my room to find that my door key didn't work... that was frustrating as I was travelling alone and had to carry my bags back downstairs.

2. When I was in the room, my TV switched itself on and 5 minutes later, was addressed by a sweet old couple entering my room and finding me in a rather private situation. I thought nothing of it and they were on their way. Reception called 5 minutes later to confirm who I was and apologised for the mix up.

To conclude, great hotel for overnight stay, but their system sucks at check in.

  • Stayed May 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Nicola H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StanstedManager, General Manager at Novotel London Stansted Airport, responded to this review, 5 June 2013
Dear Nicola H

Thank you for reviewing your stay at Hilton London Stansted Airport.

I was glad to read that you found the hotel to be an excellent location for the airport.

However, I was concerned to learn of the incident which occurred with the couple who entered your room.

If you would please like to contact me at the hotel directly so that I can personally ensure that this matter is resolved.

I look forward to hearing from you in due course.

Yours sincerely

Robert Watts
Hotel Manager
Robert.watts@hilton.com
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Pisa, Italy
Level 6 Contributor
158 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
Reviewed 2 June 2013

Just around the corner from the Stansted airport makes it very comfortable to get into the airport or for business in the general area. Soundproofing functional enough so not to be disturbed. Staff are very kind and helpful. Was staying on the company coin but noticed that it can be a bit pricey for a last minute reservation, book ahead and save yourself a bit of cash. The extra payment for the shuttle bus is a real burden. Room was clean, well kept albeit a bit tired. Towels were old and thin and it took a while to get hot water in the shower. No fridge in the room. Air-conditioning/heating unit is noisy and was not emitting much heat. Wireless internet worked fine throughout the whole structure. Expect to wait in line a bit for check-in as when the bus arrives it is usually full and there were only two staff to check everybody in and it is slow. Shuttle only runs twice an hour to the airport which probably needs to be updated to three times an hour since there are a lot of people using it. Breakfast was plentiful, fresh and kept well stocked. Be sure to have it included in your room rate as it can be pricey if paid for in the morning. Lounge area for evening dinner and drinks is comfortable and the finger food was nice. There is a fitness area but we didn't get a chance to use it.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dario954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StanstedManager, General Manager at Novotel London Stansted Airport, responded to this review, 5 June 2013
Dear Dario54

We appreciate the time you took to review your stay at Hilton London Stansted Airport.

I am glad that you found that the hotel was ideally located for the airport and for business in the local area and that our staff were kind and helpful.

Our Head Housekeeper was concerned to read of the quality of the towels and that you experienced problems with the Air conditioning and hot water. There is no excuse for this and she joins me in expressing our sincere apologies.

I was concerned to learn that you experienced delays at check in, this has been discussed with the Front Office Manager and the necessary corrective training has taken place with the team.

On a positive, our Head Chef was delighted that you enjoyed breakfast.

We look forward to welcoming you back to the hotel in the future.

Yours sincerely

Robert Watts
Hotel Manager
Robert.watts@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
55 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 31 May 2013

If you get this hotel at the right price you will not be disappointed.
It's a £2.50 trip by bus from the airport running every 30 minutes and if your first off the bus then you will not have to queue at the front desk which could take a while as there are only 2 staff present.
The hotel has good facilities nice work out gym.
The rooms are clean comfortable and well presented.
Unfortunately and I can only speak from my experience the staff in the restaurant seemed a little overworked and you felt that which was not a good sign.
The other issue with the hotel is the Wifi was not free there was a charge .....come on Hilton please stay up with the times.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lee M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StanstedManager, General Manager at Novotel London Stansted Airport, responded to this review, 5 June 2013
Dear Lee M

Thank you for reviewing your stay at Hilton London Stansted Airport.

I am glad that you liked the gym and that you found your room to be clean and comfortable.

I was most concerned to learn that you encountered a delay at check in and I would like to apologise for the inconvenience that this caused to you.

All Hilton Hotels within the UK offer complimentary wireless internet access in all of its public areas. However, should guests choose to use this in their room a charge is applied.

We look forward to welcoming you back to the hotel in the future.

Yours sincerely

Robert Watts
Hotel Manager
Robert.watts@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel London Stansted Airport

Property: Novotel London Stansted Airport
Address: Round Coppice Road, Stansted Mountfitchet CM24 1SF, England
Phone Number:
Region: United Kingdom > England > Essex > Stansted Mountfitchet
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 4 Hotels in Stansted Mountfitchet
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel London Stansted Airport 4*
Number of rooms: 250
Official Description (provided by the hotel):
Discover Novotel London Stansted Airport ideally located near the terminal and just a 30 minute train ride from central London. The airport offers a regular shuttle service to and from the terminal building. Enjoy spacious and airy bedrooms with a separate work area and flat screen TV. Relax in our bar with garden terrace or restaurant serving a variety of international dishes. After a long day, energize in the fitness centre available 24 hours a day. ... more   less 
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Also Known As:
Hilton London Stansted Airport Hotel Stansted
Hilton International Stansted
Hilton Stansted
Stansted Hilton
Novotel London Stansted Airport Stansted Mountfitchet, Essex

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