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“Don't be fooled by the Hilton!”

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Hilton London Stansted Airport
London, United Kingdom
Level Contributor
104 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Don't be fooled by the Hilton!”
Reviewed 2 February 2014

I really don't want to write a really negative review for the Hilton but unfortunately, I have to point out that this hotel is a sub-standard cheap hotel wearing a Hilton Badge, like most of the reviews on Tripadvisor we were planning an early start as it was very close to the Airport and wanted a decent nights sleep before our 4:30 am start but unfortunately, this didn't happen, manly due to the fact that the mattress was very old and worn and was the most uncomfortable bed i've ever experienced and think that its terrible that this Hotel is getting every single last penny/guest out of the worn bed before replacing it!
The room service was very highly priced so we expected noting but some well cooked 'good' food but yet again we were extremely disappointed with both the 55 minute wait and below average quality. To top off everything else after we checked out, we asked reception to have the ticket validated for the car park exit and were told that we had to pay extra £8 to exit the hotels car park. Shame on you Hilton Stansted!
To the hotel manager, please don't write an excuse or take time out to reply to my poor review because you deserved it. Please start thinking about your guests stay and not how much money you can get out of them while at your hotel.

  • Stayed February 2014, travelled with family
    • Value
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Helpful?
1 Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StanstedManager, General Manager at Hilton London Stansted Airport, responded to this review, 4 February 2014
Dear Bigham100

Thank you for taking the time to review your recent stay at Hilton London Stansted Airport.

I would like to apologise for the shortcomings that you experienced during your stay.

If I could ask for a further few minutes of your time to contact me at the hotel directly so I can resolve this matter with you.

I look forward to hearing from you in due course.

Yours sincerely

Karan Sobti
Deputy Manager
Karan.sobti@hilton.com
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Traveller tips help you choose the right room.   Room tips (212)
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Storrington, United Kingdom
Level Contributor
103 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 2 February 2014 via mobile

How things have changed. Hilton was once a respected name in the hotel world: sadly this is no more. Aside from the work in progress which I was aware of and can overlook, the hotel falls short of the standards set by Premier Inn. Nice staff and dog are accepted (with a stern declaration that has to be signed upon arrival), but little else to commend. The rooms on the ground floor are near to the car parking and rental company offices which are obviously smoked in by some of the staff. The rooms are noisy and small. Good food, but expensive and an average breakfast. Watch out for extras such as chargeable wifi and parking. Overall a below par experience.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank A319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StanstedManager, General Manager at Hilton London Stansted Airport, responded to this review, 4 February 2014
Dear A319

Thank you for reviewing your stay at Hilton London Stansted Airport

I would like to apologise for the discomfort that you experienced during your stay. I have discussed your feedback regarding the bed in your room with our Facilities Manager.

I am concerned to learn that the corridor by your room smelt of smoke as this is unacceptable.

On a positive, I am pleased that you found the staff to be nice and that you liked the food.

We look forward to welcoming you back to the hotel in the future.

Yours sincerely

Karan Sobti
Deputy Manager
Karan.sobti@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Stansted Mountfitchet hotels

Zutphen
Level Contributor
66 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 1 February 2014

Restaurant is due to the renovation in a large meeting room. A bit of lack of atmosphere.
I noticed that the menu is downsized. Staff at diner had trouble noticing me. After ordering my meal it took more than 30 min before the mean course arrived. After finishing my meal it took 40 min. before i decided to leave. My table wasnt served anymore! At the counter i had to tell the waitress were i was seated. Other customers were served promptly. Staff needs a bit of training in attentivenes. 5 more weeks of renovation.
Overall the hotel is OK. Bit run down but the beds are good. TV is a flat screen but no digital.
I had to be one day in central London and for the first time I decided to try the busservice from National Express from Stansted to Liverpool Street Station. It was a good promptly service for only GBP6 one way. Drie time about 1h15 min.
The shuttle from Stansted to the hotel costs you GBP 2.50 one way. The bus is very old and rundown. Some benches are removed and broken and the drivers are grumpy. Not Hilton worthy.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Diemel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StanstedManager, General Manager at Hilton London Stansted Airport, responded to this review, 4 February 2014
Dear Diemel

Thank you for reviewing your stay at Hilton London Stansted Airport.

I was concerned to read that you encountered a delay in receiving your food and that the service was not of our usual high level. I would like to apologise for the inconvenience that this caused to you.

Please be assured that the condition of the shuttle bus and the driver being grumpy has been discussed with the Manager of the shuttle bus company in order for this to be rectified.

We look forward to welcoming you back to the hotel in the future.

Yours sincerely

Karan Sobti
Deputy Manager
Karan.sobti@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adrian, Michigan
Level Contributor
2,129 reviews
259 hotel reviews
common_n_hotel_reviews_1bd8 832 helpful votes
Reviewed 30 January 2014

This is a very nice Hilton that is extremely convenient to Stansted and was a great value during my stay. I flew into Heathrow from the US and had to make my way to the other side of London for the next day's activities. I had business in Harlow and found this to be the best hotel value in the area and also the easiest to use in terms of logistics. It was easy to get a bus from Heathrow to Stansted and then pick up the shuttle (for £2.50) for a short ride to the Hilton. The location was a bit isolated but I expected this. Nonetheless, it would be good to be aware that there are no restaurants to which one can walk leaving only the hotel restaurant as an option unless you want to go back to the airport or take a taxi someplace. Upon pulling up, the exterior of the hotel struck me as a bit outdated. The interior also showed a bit of age. But these were indeed the only small drawbacks as every other aspect of the hotel was quite positive. Every member of the staff with whom I interacted was very cordial and helpful. The lobby was undergoing renovation but they worked around it well. My room was adequately spacious and clean while the décor was reasonably up to date. The amenities, including the WiFi, worked quite well during my stay. The bed was comfortable allowing for a good night's sleep. The breakfast buffet was satisfying offering a very good hot and cold selection. In the morning, I was able to check my luggage and get back to Stansted to catch a train to Harlow. I then came back to fetch my luggage and get a bus back to Heathrow. It was indeed very convenient for my needs. In all, this hotel served me well and my stay was quite pleasant. It was extremely convenient to Stansted and that allowed me several transportation options that were very useful to me. I should also add that the price was quite reasonable for a Hilton as it was about £105 VAT included.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Debbie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StanstedManager, General Manager at Hilton London Stansted Airport, responded to this review, 31 January 2014
Dear Debbie K

Thank you for reviewing your stay at Hilton London Stansted Airport.

I was pleased to read that you found the hotel to represent good value for money and found our location to be ideal for Harlow.

I have shared your kind comments regarding the staff with the team which were gratefully received.

We look forward to welcoming you back to the hotel when you are next travelling through Stansted.

Yours sincerely

Robert Watts
Hotel Manager
Robert.watts@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
1 review
Reviewed 28 January 2014

Staff were very friendly and helpful. The lobby was being refurbished, but all good investment for the future. It was a bit of a hike, from the airport, to the hotel via shuttle bus - I was a bit miffed that there was a charge for the bus even though I had a hotel reservation.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Steve D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StanstedManager, General Manager at Hilton London Stansted Airport, responded to this review, 31 January 2014
Dear Steve D

Thank you for taking the time to review your recent stay at Hilton London Stansted Airport.

I am pleased that you found the team to be helpful and friendly.

The decision to charge a nominal amount each way for the bus service is consistent with similar airport shuttle bus services at other locations. I am sorry that you were inconvenienced by this charge.

We look forward to welcoming you back to the hotel in the future.

Yours sincerely

Robert Watts
Hotel Manager
Robert.watts@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds
Level Contributor
179 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 26 January 2014

Typical Hilton airport hotel. Functional room, plenty of parking, shuttle to airport every 30 minutes and slick check in check out. Easy to find from M11. Unfortunately work on reception was taking place whilst we were there but this did not interfere with our experience.

Room Tip: Ask for a room well away from flight path
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Miloj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StanstedManager, General Manager at Hilton London Stansted Airport, responded to this review, 28 January 2014
Dear Miloj

Thank you for reviewing your stay at Hilton London Stansted Airport.

I am pleased that you found there to be plenty of parking and the hotel easy to find.

Our Head Housekeeper was pleased to read that you liked your room

We look forward to welcoming you back to the hotel in the future.

Yours sincerely

Robert Watts
Hotel Manager
Robert.watts@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bishops Stortford, United Kingdom
1 review
Reviewed 26 January 2014

the hotel is clean, the service is good, the location near the airport is good, silent surrounding, bus-connection from airport to hotel is OK, but the busses are old and not in satisfactory condition. the staff is friendly, the rooms are clean. I can recommend this hotel.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Reinhard B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StanstedManager, General Manager at Hilton London Stansted Airport, responded to this review, 28 January 2014
Dear Reinhard B

Thank you for reviewing your stay at Hilton London Stansted Airport.

I am glad that you found the hotels location to be good and that you found the shuttle bus service to the airport to be ideal. However, I am concerned to learn of the condition of the bus as this is unacceptable and has been addressed with the Manager of the shuttle bus company.

We look forward to welcoming you back to the hotel in the future.

Yours sincerely

Robert Watts
Hotel Manager
Robert.watts@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton London Stansted Airport

Property: Hilton London Stansted Airport
Address: Round Coppice Road, Stansted Mountfitchet CM24 1SF, England
Phone Number:
Region: United Kingdom > England > Essex > Stansted Mountfitchet
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Stansted Mountfitchet
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton London Stansted Airport 4*
Number of rooms: 239
Official Description (provided by the hotel):
Enjoy travel convenience at the Hilton London Stansted Airport Hotel, situated within the perimeter of the airport. This airport hotel provides parking for hotel Guests who need to catch an early morning flight and prefer to take the bus transfer for the six-minute ride to the airport terminal. Central London is just 30 minutes by train from this hotel and only three miles from the busy market town of Bishop Stortford.Discover the West End’s famous theatres, galleries, shopping and nightlife, only an hour away by train. The Imperial War Museum, Hatfield Country Park and Mountfitchet Castle are easily accessible from this airport location.Start the day with a Hilton Buffet breakfast at Amy’s Restaurant. Sample the Hilton a la carte menu or dine on international cuisine with family and friends. Choose from a wide selection of wines and whiskeys and unwind in an armchair in the welcoming atmosphere of Amy’s Bar. Relax with friends in the informal Costa Coffee, enjoying a favorite coffee or tea with a light snack.Swim laps in the indoor pool and work out in the fully equipped 24-hour fitness center before unwinding in the steam room, sauna and Jacuzzi®. Stay connected in the business center with high-speed internet access and contemporary business facilities. Host meetings and events for 2-250 guests in one of 16 versatile meeting rooms with WiFi. ... more   less 
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Also Known As:
Hilton London Stansted Airport Hotel Stansted
Hilton International Stansted
Hilton Stansted
Stansted Hilton
Hilton London Stansted Airport Stansted Mountfitchet, Essex

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