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“Very tired hotel. Not representative of normal Hilton standards”

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Hilton London Stansted Airport
england
Level Contributor
58 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Very tired hotel. Not representative of normal Hilton standards”
Reviewed 5 February 2014

The hotel is undergoing renovation work at the moment in the reception area. The bedroom and bathroom were very dated and both were badly marked/stained. The bed was comfortable enough but incredibly creaky. In fairness I booked this hotel on the same day of my stay and it was pretty cheap (I think around 60 GBP) so in terms of value for money it was OK and served the purpose to get me close to the airport for an early am flight.

The big issue for me was there was no hot water in the bathroom and I ended up having a seriously cold shower in the morning. When I reported this to the reception on my way out their response was that they have problems with their boilers.

Room Tip: I don;t know if there are any renovated rooms but if there are then you should definitely request on...
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travel4workandplay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StanstedManager, General Manager at Hilton London Stansted Airport, responded to this review, 10 February 2014
Dear Travel4workandplay

Thank you for taking the time to review your recent stay at Hilton London Stansted Airport.

I am pleased to read that you found the hotel to be ideal for being close to the airport.

I am sorry that you found the bed in your room to be creaky.

We were experiencing problems with our hot water supply and an engineer was on site trying to rectify this matter.

We look forward to welcoming you back to the hotel in the future.

Yours sincerely

Karan Sobti
Deputy Manager
Karan.sobti@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (208)
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English first
Barcelona, Catalonia, Spain
Level Contributor
38 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 4 February 2014

This hotel was a really great experience for me.
I was here for work and I had a really good time.

All staff members are extremely kind and helpful. They really take care of their costumers.

Rooms are nice, tidy and cosy, with almost no noise disturbance, comfortable beds and well organized spaces.
There is wifi, a gym, a swimming pool and a sauna all available anytime.

Breakfast is very rich and varyies from english to french ingredients, savoury and sweet as you prefer.

Dinner as well is very well organized and tasty.
Very kind and pleasant waiters/waitresses, for a not expensive price.

Shuttle bus from the airport is as well very efficient, even though it costs something extra. I believe that it should be included in the rooms' price.

There is also a vending machine very useful if you forget basic stuff like toothbrush, tooth paste, swimming suite, comb etc..

Staff are very open minded and probably not obsessed by PROCEDURES as most of the british are.
If there is any problem or special request I had a feeling that it gets dealed with rather than being ignored as "there is no procedure for that".

An excellent + to my fantastic stay here!

Room Tip: I was on the ground floor and there was nothing to complain about.
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Luca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StanstedManager, General Manager at Hilton London Stansted Airport, responded to this review, 6 February 2014
Dear Luca B

We appreciate the time you took to review your stay at Hilton London Stansted Airport.

I have shared your kind comments with the team which were gratefully received. Our team strive to provide a high level of service every day and I am pleased that you find this to be the case.

We look forward to welcoming you back to the hotel in the future.

Yours sincerely

Karan Sobti
Deputy Manager
Karan.sobti@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glenrothes, United Kingdom
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 February 2014

I won't go into details but our stay here was not good. The plus side however is that the staff are friendly, helpful and willing to right any wrongs.

If you are fussy about beds or room temperature - give it a miss. Otherwise not bad value for proximity to the hotel.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peddiepuffkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StanstedManager, General Manager at Hilton London Stansted Airport, responded to this review, 6 February 2014
Dear Peddiepuffkins

Thank you for reviewing your recent stay at Hilton London Stansted Airport.

I am sorry to learn that you were somewhat dissatisfied with your stay at the hotel. If I could please ask for a further few minutes of your time to contact me so I can resolve this with you directly.

I look forward to hearing from you in due course.

Yours sincerely

Karan Sobti
Deputy Manager
Karan.sobti@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halesowen, United Kingdom
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 February 2014

there was excessive noise due to renovation, there were low quality almost 70's style rooms, tired staff covering for the hotel chain, no pre-warning of conditions, we would not have stayed if we knew, we will not be going back.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank tonsils1940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StanstedManager, General Manager at Hilton London Stansted Airport, responded to this review, 6 February 2014
Dear Tonsils1940

Thank you for reviewing your stay at Hilton London Stansted Airport.

I am sorry for the noise that you experienced during your stay due to the refurbishment of our bar, restaurant, lobby and reception areas. I would like to apologise that you were not made aware of this prior to your stay.

Our Head Housekeeper was disappointed that you did not like your room and would like to join me in apologising for any discomfort that this caused to your stay.

I hope we will have the pleasure of welcoming you back to the hotel in the future.

Yours sincerely

Karan Sobti
Deputy Manager
Karan.sobti@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Stansted Mountfitchet hotels

London, United Kingdom
Level Contributor
104 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 2 February 2014

I really don't want to write a really negative review for the Hilton but unfortunately, I have to point out that this hotel is a sub-standard cheap hotel wearing a Hilton Badge, like most of the reviews on Tripadvisor we were planning an early start as it was very close to the Airport and wanted a decent nights sleep before our 4:30 am start but unfortunately, this didn't happen, manly due to the fact that the mattress was very old and worn and was the most uncomfortable bed i've ever experienced and think that its terrible that this Hotel is getting every single last penny/guest out of the worn bed before replacing it!
The room service was very highly priced so we expected noting but some well cooked 'good' food but yet again we were extremely disappointed with both the 55 minute wait and below average quality. To top off everything else after we checked out, we asked reception to have the ticket validated for the car park exit and were told that we had to pay extra £8 to exit the hotels car park. Shame on you Hilton Stansted!
To the hotel manager, please don't write an excuse or take time out to reply to my poor review because you deserved it. Please start thinking about your guests stay and not how much money you can get out of them while at your hotel.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StanstedManager, General Manager at Hilton London Stansted Airport, responded to this review, 4 February 2014
Dear Bigham100

Thank you for taking the time to review your recent stay at Hilton London Stansted Airport.

I would like to apologise for the shortcomings that you experienced during your stay.

If I could ask for a further few minutes of your time to contact me at the hotel directly so I can resolve this matter with you.

I look forward to hearing from you in due course.

Yours sincerely

Karan Sobti
Deputy Manager
Karan.sobti@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Storrington, United Kingdom
Level Contributor
103 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed 2 February 2014 via mobile

How things have changed. Hilton was once a respected name in the hotel world: sadly this is no more. Aside from the work in progress which I was aware of and can overlook, the hotel falls short of the standards set by Premier Inn. Nice staff and dog are accepted (with a stern declaration that has to be signed upon arrival), but little else to commend. The rooms on the ground floor are near to the car parking and rental company offices which are obviously smoked in by some of the staff. The rooms are noisy and small. Good food, but expensive and an average breakfast. Watch out for extras such as chargeable wifi and parking. Overall a below par experience.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank A319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StanstedManager, General Manager at Hilton London Stansted Airport, responded to this review, 4 February 2014
Dear A319

Thank you for reviewing your stay at Hilton London Stansted Airport

I would like to apologise for the discomfort that you experienced during your stay. I have discussed your feedback regarding the bed in your room with our Facilities Manager.

I am concerned to learn that the corridor by your room smelt of smoke as this is unacceptable.

On a positive, I am pleased that you found the staff to be nice and that you liked the food.

We look forward to welcoming you back to the hotel in the future.

Yours sincerely

Karan Sobti
Deputy Manager
Karan.sobti@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zutphen
Level Contributor
65 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 1 February 2014

Restaurant is due to the renovation in a large meeting room. A bit of lack of atmosphere.
I noticed that the menu is downsized. Staff at diner had trouble noticing me. After ordering my meal it took more than 30 min before the mean course arrived. After finishing my meal it took 40 min. before i decided to leave. My table wasnt served anymore! At the counter i had to tell the waitress were i was seated. Other customers were served promptly. Staff needs a bit of training in attentivenes. 5 more weeks of renovation.
Overall the hotel is OK. Bit run down but the beds are good. TV is a flat screen but no digital.
I had to be one day in central London and for the first time I decided to try the busservice from National Express from Stansted to Liverpool Street Station. It was a good promptly service for only GBP6 one way. Drie time about 1h15 min.
The shuttle from Stansted to the hotel costs you GBP 2.50 one way. The bus is very old and rundown. Some benches are removed and broken and the drivers are grumpy. Not Hilton worthy.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diemel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StanstedManager, General Manager at Hilton London Stansted Airport, responded to this review, 4 February 2014
Dear Diemel

Thank you for reviewing your stay at Hilton London Stansted Airport.

I was concerned to read that you encountered a delay in receiving your food and that the service was not of our usual high level. I would like to apologise for the inconvenience that this caused to you.

Please be assured that the condition of the shuttle bus and the driver being grumpy has been discussed with the Manager of the shuttle bus company in order for this to be rectified.

We look forward to welcoming you back to the hotel in the future.

Yours sincerely

Karan Sobti
Deputy Manager
Karan.sobti@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton London Stansted Airport

Property: Hilton London Stansted Airport
Address: Round Coppice Road, Stansted Mountfitchet CM24 1SF, England
Phone Number:
Region: United Kingdom > England > Essex > Stansted Mountfitchet
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Stansted Mountfitchet
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hilton London Stansted Airport 4*
Number of rooms: 239
Official Description (provided by the hotel):
Enjoy travel convenience at the Hilton London Stansted Airport Hotel, situated within the perimeter of the airport. This airport hotel provides parking for hotel Guests who need to catch an early morning flight and prefer to take the bus transfer for the six-minute ride to the airport terminal. Central London is just 30 minutes by train from this hotel and only three miles from the busy market town of Bishop Stortford.Discover the West End’s famous theatres, galleries, shopping and nightlife, only an hour away by train. The Imperial War Museum, Hatfield Country Park and Mountfitchet Castle are easily accessible from this airport location.Start the day with a Hilton Buffet breakfast at Amy’s Restaurant. Sample the Hilton a la carte menu or dine on international cuisine with family and friends. Choose from a wide selection of wines and whiskeys and unwind in an armchair in the welcoming atmosphere of Amy’s Bar. Relax with friends in the informal Costa Coffee, enjoying a favorite coffee or tea with a light snack.Swim laps in the indoor pool and work out in the fully equipped 24-hour fitness center before unwinding in the steam room, sauna and Jacuzzi®. Stay connected in the business center with high-speed internet access and contemporary business facilities. Host meetings and events for 2-250 guests in one of 16 versatile meeting rooms with WiFi. ... more   less 
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Also Known As:
Hilton London Stansted Airport Hotel Stansted
Hilton International Stansted
Hilton Stansted
Stansted Hilton
Hilton London Stansted Airport Stansted Mountfitchet, Essex

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