I booked us in to a twin room to avoid having to panic about getting to the airport on time in the morning. We still had a rush though. The 7am bus did not arrive and there was no explanation. When the 7.15 arrived the driver sounded his horn to alert his office which is in the hotel - not good for any guest who was still trying to sleep. On the return journey the timetable at the airport showed half hourly buses - a bit different to the 15 minute schedule given to us by the hotel. And don't be fooled by the 'location' on the web site. we timed our return journey which was at a quiet time on a Sunday and it took 10 minutes - and it costs £2.50 each, each way.
However the worst bit was the tiny room. The beds were thin mattresses on wooden bases not slatted - sheets of wood. The pillows were thin and the duvet lumpy. The fixtures and fittings were cheap plastic and there were washed-in stains on the sheets. The bedside lamp was falling off the wall and there was no complimentary water.
And there was one toilet roll - nearly finished.
When we checked in and went back to collect our car we found two receptionists. Ours on both occasions was called Kim - a smile would not go amiss. While her colleague was offering wake-up calls, and being helpful, Kim offered no conversation and was blunt to say the least. There was certainly no apology for the queue we had waited in which went out to the door.
My husband is a Hilton diamond card holder - he could not believe the photos we showed him.
- Official Description (provided by the hotel):
- Discover Novotel London Stansted Airport ideally located near the terminal and just a 30 minute train ride from central London. The airport offers a regular shuttle service to and from the terminal building. Enjoy spacious and airy bedrooms with a separate work area and flat screen TV. Relax in our bar with garden terrace or restaurant serving a variety of international dishes. After a long day, energize in the fitness centre available 24 hours a day. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Lastminute, Expedia, TripOnline SA, Agoda, Ebookers, 5viajes2012 S.L., HotelQuickly, Cancelon and Evoline ltd so you can book your Novotel London Stansted Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton London Stansted Airport Hotel Stansted
- Hilton International Stansted
- Hilton Stansted
- Stansted Hilton
- Novotel London Stansted Airport Stansted Mountfitchet, Essex