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“Accomodation”

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Potters Hotel & Brewery
Ranked #1 of 1 Hotels in Nulkaba
Sydney, Australia
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Accomodation”
Reviewed 28 May 2014

This a very central place for the Wine circuit, close to Cessnock shops and a short drive to Maitland. We spent New Year here and although the entertainment for the night was cancelled and the hotel shut at 10pm it was still a lovely spot to stay at. Rooms were cleaned daily, staff were wonderful, food was so-so but the brewery tour was awesome.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Megsy0267
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle B, Front Office Manager at Potters Hotel & Brewery, responded to this review, 26 July 2014
Thank you for taking the time to provide a review of our resort. We value your feedback, its lovely to read reviews of guests enjoying heir stay with us. We look forward to welcoming you back next time you are in the Hunter Valley
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364 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
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English first
Level 4 Contributor
36 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 26 May 2014

This is our second stay at Potters. This time we tried the King Room, hoping for a more comfortable stay After our previous stay we requested a non connecting room, so imagine our surprise on arrival to find that we had been given a connecting room, this time with a double door.

My husband called reception immediately and was advised that there were no more rooms available and should we find the room noisy then perhaps we could be moved the next day. Room 22 was vacant but was out of order??? The couple we travelled with also found that they had a connecting room and also no where to park as others had parked in their space, they to contacted reception and was moved to another room. We had advised them not to book at connecting room.

Room 23 is large, but furnishings are dirty, stain remover would not go astray. The bathroom is spacious and clean, however is poorly planned. The window is within the bath/shower and has been impacted by water. The shower is above the bath and is not positioned high enough for any one 6ft or taller, also the width also makes it difficult for those with broad shoulders, sideways showering.

Dinner was booked for the brasserie, we arrived and were seated and order placed. The service was fast, too fast. Starter and entree arrived together. Main meal arrived 10 minutes later, needless to say a lot of food was wasted. When we were asked if the meal was okay due to the amount of food left on the plate, comment was made to waitress that the meals arrived to quickly. We were advised that a party of 75 were about to arrive and chef needed to get our meals out quickly so that he had time for theirs. Not good enough, dinner was $105 for two people and $50 of that could not be eaten. On our previous stay dinner was lovely with no pressure to finish quickly.

The spa was cold and only 4 jets worked on one side, so no relaxing there. The grounds are well kept and it is close to Broke Road and all the vineyards. If you are on a tight budget then this is a good place to stay. However, if you need a soft comfortable bed and fluffy pillows then look elsewhere.

Staff at the resort on both occasions have been great. Billie Jo and the guys at the Brewery Tour are fantastic.

Room Tip: Speak to reception when booking and make sure you do not get a interconnecting room. Potters can be...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cathy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle B, Front Office Manager at Potters Hotel & Brewery, responded to this review, 28 May 2014
Thank you for taking the time to provide us with your much valued feedback. We do strive to exceed our guest’s expectations and I apologise on this occasion that was not the case. As advised at time of booking we are unable to guarantee room requests. We do try our best however, It is subject to availability. Our interconnecting rooms all have double doors that have been professionally sealed. Rarely do we encounter issues of this nature and I apologise we were unable to fulfil your request on the day. The guests you were travelling with were able to secure the last available room on that particular evening hence the advice regarding relocation in the morning. Potters attracts many tourists to the region on weekends and unfortunately there was no further opportunity to room move. Room 22 was out of order last weekend as the rear door was damaged from previous guests. We have taken your other comments on board and will utilise them to make positive improvements to how we service our patrons. We hope this experience does not hinder on any further visits to our Resort as we hope to see you again sometime in the future.
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Sydney, Australia
Level 3 Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 May 2014 via mobile

We stayed over night at Potter and was blown away of what a great little place. It was clean and the staffs were super friendly. The pool and sauna was fantastic. Food were reasonably priced. would definitely revisit Potter or recommend people there.

Stayed May 2014, travelled with family
Helpful?
Thank Ivin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle B, Front Office Manager at Potters Hotel & Brewery, responded to this review, 28 May 2014
Thank you for taking the time to advise other travellers of your stay with us. We enjoy reading reviews on guests enjoying their stay and utilising our facilities. By sauna i assume you mean our spa. It is outdoor and heated and used regularly by guests who stay with us. We hope to see you again next time you are in the Hunter Valley.
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Newcastle, Australia
Level 6 Contributor
114 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 21 May 2014

Stayed at Potters with friends to go to Lovedale Long Lunch. Was a bit apprehensive when I booked as it was the only place left as Lovedale weekend gets booked out way ahead. It is a great location as the shuttle buses go from there and it is easy to get to all the wineries and nobody has to drive! We had dinner on the Saturday night which was great and did karaoke which was really funny! I think it is an excellent place to stay as the food was good and the staff were friendly. Will be booking there again next year.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lifestylechoice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle B, Front Office Manager at Potters Hotel & Brewery, responded to this review, 28 May 2014
Thank you for taking the time to share your experience at our resort with other travellers. It’s wonderful to read such great reviews. Glad you guys enjoyed your stay with us and look forward to welcoming you back next year.
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Castillonnes
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 May 2014

From the time the receptionist took our booking so professionally we thought we were in for a good break however as things progressed things deteriorated. Firstly arriving at night we found it difficult to find reception as there was no illuminated sign. Then we found it difficult to find our unit as the unit numbers were impossible to read at night. Then the TV didn't work and the loo flushed continuously. Don't worry says the receptionist we'll change to another unit which she did but a bore to have to do it. Next morning we tried to find the breakfast Brasserie but no signs over the entrance and so we wandered round looking until we finally found it. All small irritations but they amounted to us not wanting to return. A pity as with attention to detail it could be good

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nigel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle B, Front Office Manager at Potters Hotel & Brewery, responded to this review, 21 May 2014
Hi Nigel, thank you for taking the time to review our resort. It is with feedback such as yours we are able to make positive improvements to the products and services we provide. I take on board your comments regarding signage. We do however have full details including location of our facilities in our welcome brochure provided at check in. It is also highlighted in the in house compendium in each of our rooms. We have large digitally printed signs on lovely masonry blocks providing our guests with directions throughout the resort. We apologise for the issues and inconvenience relating to your room. Issues raised were promptly rectified shortly after your relocation. We would love to welcome you back next time you consider staying in the Hunter Valley. It is important for us that we exceed our guest’s expectations and would love the opportunity to prove we have the ability to do just that.
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Cronulla
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 5 May 2014

We just spent the past weekend (in May) with four other couples and their children at the Potters Hotel and Brewery. We received a beautiful warm and friendly welcome from Sally on arrival. The hotel kindly located us a group in rooms all conveniently located to one another. Each room was well equipped with a small kitchenette; oversized bathroom; and spacious bedroom. One night we gathered at the communal bbq area for a group dinner and a game of tennis with all the kids. The following evening and each morning we dined at the restaurant and this had each of us raving about the quality of the meals. The grounds are beautifully kept and in good repair. Being at the Potters Brewery we were conveniently located to a number of wineries etc. Overall we had a beautiful time away, so much so the group want to book again next year!! I fully appreciate that anyone reading reviews on this page could be slightly alarmed by previous reviews of this establishment - and I will admit I too was a little wary - but in hindsight I can say that I am so glad that I did not let previous reviews sway my final opinion to book - as we would have surely robbed ourselves of a beautiful gathering of friends at a really ideal venue.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RobynCronulla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle B, Front Office Manager at Potters Hotel & Brewery, responded to this review, 6 May 2014
Hi Robyn, Thank you for taking the time to compile a review for us but more importantly thank you for putting your trust in our conversations prior to your arrival that we can exceed guests expectations. Trip Advisor is often used as a forum for negative feedback and is not the most accurate view of majority of our guests. It is wonderful to see someone who enjoyed their stay with us take the time to let other travellers know about it. I sincerely thank you again for doing so. Your group was a pleasure and I’m glad the weekend was enjoyed by all. It was in fact Sandy who greeted you upon your arrival and I will make sure to pass on your feedback. We look forward to welcoming you all back in the future.
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Newcastle, Australia
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 May 2014

I have not stayed at the hotel but have eaten at the resturant a few times and every time the food is wonderful and great value for money big meals it is wise to book as they get very busy on a weekend but all round awesome experience

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank EffDee3126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michelle B, Front Office Manager at Potters Hotel & Brewery, responded to this review, 6 May 2014
Thank you for reviewing our facilities. Glad to hear you enjoyed your visit. We hope next time you’re in the Hunter Valley you call in again. Perhaps even stay the night :)
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Additional Information about Potters Hotel & Brewery

Property: Potters Hotel & Brewery
Address: Wine Country Drive, Nulkaba, Cessnock, New South Wales 2325, Australia (Formerly Quality Resort)
Region: Australia > New South Wales > Greater Newcastle > Cessnock > Nulkaba
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Nulkaba
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Potters Hotel & Brewery 3.5*
Number of rooms: 68
Official Description (provided by the hotel):
Situated in the heart of Hunter Valley Wine Country, Potters is a relaxing getaway. With new ownership since late 2008, Potters is home to the Hunter Beer Co., a fabulous Brasserie and Resort-Style Accommodation. ... more   less 
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Also Known As:
Potters Hotel And Brewery
Potters Hotel & Brewery Greater Newcastle, Australia - Nulkaba
Potters Brewery

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