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“Perfectly acceptable...clean, quiet, comfortable”
4 of 5 bubbles Review of Alma Best Hotel

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Alma Best Hotel
Ranked #1 of 1 Hotels in Lagarrigue
Ottawa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfectly acceptable...clean, quiet, comfortable”
4 of 5 bubbles Reviewed 29 October 2009

Stayed while traveling through the south of France. Convenient to the restaurants of nearby Castres (La Table du Sommelier is excellent!) Room was ready when I arrived. Calm competent hostess, nice pool (with an interesting below water level window to the lobby...I imagine kids would like it) Room was spacious, clean, quiet and comfortable. Typical Best Western experience...the hotels are all different, but in my experience affordable and well-managed.

Stayed June 2008, travelled on business
Helpful?
1 Thank Xappo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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33 reviews from our community

Traveller rating
    7
    12
    8
    2
    4
See reviews for
5
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11
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Date | Rating
  • English first
  • French first
  • Any
English first
Dublin
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 12 January 2009

We had a terrible time at this hotel and we didn't even stay. After travelling from Dublin to south France we arrived at the hotel and met by the hostess in a flap. She had assumed that the bus load of people that had arrived were all staying in the hotel when in fact we numbered 7. "No problem" we were told.

There was in fact a large problem. We had guaranteed reservations and a check in at three O'clock. However we were told our rooms wouldn't be ready till 7. There was a rugby team there and they had requested extra rooms. We were told we could shower etc in a hotel down the road.

We decided to check out the hotel ourselves before agreeing and were glad we did. It was not a hotel, and certainly not a four star hotel. It was a hotel/bar/restaurant and barely looked open. We were adament that we were not staying there even for an hour.

About this time the story changed. Instead of being ready at 7 we were now told that there was no guarantee that we would have our rooms at all. The hostess was quite blase about the whole thing and basically said she could find us three hotels but that we would have to take at least one room in the earlier hotel/bar/restaurant.

Eventually after much discussion and a call to Best Western's head office we were accommodated in a hotel outside of the town. It was new, in the middle of an industrial estate and did not have the amenities that our original hotel had like pool etc.

All in all a time consuming and upsetting experience.

To be fair to Best Western they treated our complaint seriously and through their centralised customer care we received some compensation. But I would avoid this hotel if at all possible lest you end up bedless.

  • Liked — The lobby seemed nice
  • Disliked — The hostess and the fact they had over booked
  • Stayed December 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Service
Helpful?
Thank YokoIrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Alma Best Hotel

Property: Alma Best Hotel
Address: 29 avenue de Castres, 81090 Lagarrigue, France
Region: France > Occitanie > Tarn > Lagarrigue
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Lagarrigue
Price Range (Based on Average Rates): £
Hotel Class:3 star — Alma Best Hotel 3*
Number of rooms: 30
Reservation Options:
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Also Known As:
Castres Best Western

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