Had booked the hotel by seeing its pictures and reviews. Had booked for 2N-3D Package which comprises of 3 Cottages . The cost of Each cottage was Rs 3600 for 2 Adults and Rs 1500 for every child above 6 years. So we had a total of 8 Adults and 3 Child.
When we entered our rooms it was nowhere near what a cottage would mean. It was basically a small room with a small 14 inch tv and a old window ac. The rooms were so small that there were hardly any place to move around. The bathroom was more pathetic. On top of it there were bed bugs on the bed which resulted in rashes to my 6 month old daughter.
So next day we went to check out. To our utter surprise the person at the Reception simply refused to let us check out and was blatantly saying that to check out we have to pay 2 days rent since we have booked for 2 days. And when we complained about the bed bugs he simply refused to accept the fact. So we lost our temper and started shouting at him.
However instead of trying to pacify us or anything that person at the reception started to shout back at us and hurl abuses. Even the entire hotel staff gathered( waiters, housekeeping,etc) and started to put pressure on us to pay the amount. The situation was looking like they would now beat us if we dont pay. One Black Complexioned Thin Guy was so aggressive that he literally wanted to beat us.
Finally one gentleman from the hotel intervened and the issue was solved. We were allowed to check out.
This was a complete new and pathetic experience I had in my life. Trust me i have traveled all over the world but have not seen this type of behavior. Service industry people are the most patient and well mannered lot in the whole world.
Before the booking was made we use to get calls twice a day from the hotel to pay the booking amount. And the lady was so polite on the phone.
I strongly suggest not to stay in this piece of crap hotel called Sana Beach Resort.
- Official Description (provided by the hotel):
- Only Spa Resort of Mandarmani/Digha. Beach side Cafe- Friterie. Inside Cafe - Sourav. All rooms are AC. Largest Swimming Pool of East Coast Available:- Pool Table, TT, Carom, Chess, Badminton. Volleyball ... more less
- Also Known As:
- Sana Beach Hotel Mandarmoni
- The Sana Beach Resort Mandarmani, West Bengal, India