Before booking the hotel, we spoke with quite a few other reesorts nearby. Finally we zeroed down to this one in spite of 2 negative reviews mainly because one of our friend suggeesteed this and also because Eco Villa and Sana were booked on that day
First the positive aspects --
1) Good location(the area is not congested, much nearer to Chaulkhola than other prominent resorts)
2)Sea facing(nice seating arrangement)
Now the negative aspects --
1)Management is very poor,the staff is rude and misbehaved on several occassions and while leaving the hotel alleged us of misplacing a mosquito repellent(just think of the audacity and when we complained about frogs,cocroaches and lizards in the toilet, one staff mimicked us and said = you are lucky that there is only 1, could have been quite a few more.
One of my friend lost temper and was about to get into a fight with that staff-- but they didnt seem to care at all.
2) Rooms not clean, bathroom had a frog,cocroaches and lizards. Room was infested with flies.
3)The staff taking the food order promised us something on the lunch and dinner package but the other staffs denied that saying that we must be lying and if that other staff have agreed to provide us some special fishes, then he must pay the money from his pocket.
4) The food was really good, but every time we had to struggle with the staff regrading what was promised to us and what we were served.
All the staff were blatantly lying.
5)another strange thing was that when we reached the hotel, we were asked to pay the complete amount in advance -- having visited at least a hundred hotel in and around the world have never faced the situation where customers are asked to pay outright even before providing the service
I can go on for half a page more to point out the vices ..
In short, dont book this hotel if you want to enjoy a hassle free vacation, go for Ecovilla,Digante or some other resorts which are similarly priced and definitely better than this!!
- Also Known As:
- Dream Hut Resort Mandarmoni, West Bengal, India