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“Terrible service ruined our honeymoon”

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Agroturismo Ibiza Can Jaume
Ranked #2 of 2 Hotels in Puig d'en Valls
Certificate of Excellence
Reviewed 8 June 2011

At arrival already several people where waiting for some time cause there was no staff at the reception - we waited for over an hour until someone arrived!!!
We had booked half a year in advance and had asked for a special room. But we were told that the room is not available and we were given a dark room without window (only a door) for our honeymoon.
Our terrace was used by the staff as pass-through to other rooms (they left their stuff there).
When we left we asked in advance for the breakfast to be served in the breakfast hours (the days before it had always been late but as we had to catch an early flight, we wanted to be on time...). We were told "of course" but on our last morning nobody was there and we had to leave without breakfast...
This would have been ok if the hotel wasn't completely overpriced... sorry, never ever again!

  • Stayed: August 2010, travelled as a couple
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10  Thank allycat1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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27 - 33 of 78 reviews

Reviewed 1 June 2011

We have just come back from a wonderful week staying at Can Jaume. The hotel is hidden away amongst the orange groves and the only noise to be heard is the crickets and frogs croaking.
The room's are spotless and spacious. The pool area is amazing, plenty of sunbeds and double four poster sun beds. We would lay round having the pool area to ourselves most days till late afternoon. Only being interrupted by a break for tea and cake which is left out daily for the reisdents to enjoy.
You definitely need a car to stay at this hotel, Ibiza Town is only a 5 minute drive up the road and Cala Longa for the beach is 10 minutes drive away.
A very small improvement would be to have more English speaking channels on the TV not that we were in much. It seemed to cater for German and Dutch residents. We could only find Sky News.
Also be aware the staff make omelette's and eggs of your choice at breakfast if you ask. We wasn't told this and only found out on the last day though the choice of pastries, fruit and cold meats was very nice.
This place is ideal for those who want to unwind and escape from the hustle and bustle of life.......fantastic holiday!

  • Stayed: May 2011, travelled as a couple
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1  Thank BEBE09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2011

We were in Ibiza just for four days. The hotel is located inside, there is almost nothing around. You are in a kind of a farm, expect animals. Nice view from the terrace, very good breakfast, good personnel. The rooms are very clean and comfortable. However, you need a car in order to circulate in the island. The hotel has free parking and internet. Also a very cute swimming pool.

Room Tip: Room: Mimoza
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  • Stayed: May 2011, travelled as a couple
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Thank Melikes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 October 2010

Had to stay here after a mix up with our booking at C'an Arabi. Was expecting to be disappointed as we stayed at C'a Arabi last year but we actually preferred C'an Jaume. It is purpose built and the decor is modern as opposed to C'an Arabi which is more historic and rustic, however we found C'an Jaume great. Our junior suite was superb with huge terrace and jacuzzi bath, all which functioned well (not so at C'an Arabi last year) all very tasteful indeed, we virtually had the very lovely pool area to ourselves, great breakfast taken looking out over orange groves (as most of the hotel does) discreet service (don't expect 5* service but it's adequate) treat it like your home, tea, coffee, cakes and fruit available in abundance all day, gratis. All this a 5 min drive from Ibiza town and clubs - Great! loved it.

  • Stayed: September 2010, travelled as a couple
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Thank Savannahx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2009

We stayed here for a week in mid september. Good location near Ibiza town - about €10 in a cab. Nice pool and good sized spacious rooms. we had bad weather for two days and there is nothing to do, very little inside area, but its the service that lets this place down. On arrival we had to ring the sister hotel to get someone to check us in. The breakfast is good but no one tells you anything so it was two days before we realised we could also order something cooked.
You had to find people to get a drink if you were by the pool. The only place seems to be the little reception office and if the person in there doesn't speak english, as happened on several occasions then you were stumped.
No info in rooms on hotel services. We weren't given the safe code when we checked in and had to ask for it the next day. Reception closes at 10pm and then there is no one at the hotel at all. Shame really. Perhaps the sister hotel can Arabi is better staffed, but neither hotel is cheap and the service here really doesn't merit the price

  • Stayed: September 2009, travelled as a couple
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1  Thank claytoncast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2009

only 10 mins from Ibiza town (by taxi), a very spacious, remote hotel with luscious rooms, elegant, very comfortable and trendy. Great reception service, good selection of breakfast, and platters & hampers available throughout the day and a quiet, mature clientelle. We had the large spacious pool to ourselves for the two days we were there, which was divine.

Quite expensive but well worth the money if you want to be close to the action!

  • Stayed: July 2009, travelled as a couple
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Thank LondonHolidayer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2017 via mobile
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Stayed: October 2017, travelled as a couple
Thank Marcel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Agroturismo Ibiza Can Jaume

Address: C/ Torrente s/n, 07819 Puig d'en Valls, Ibiza, Spain
Region: Spain > Balearic Islands > Ibiza > Puig d'en Valls
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Puig d'en Valls
Price Range: £166 - £449 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Agroturismo Ibiza Can Jaume 4*
Number of rooms: 12
Official Description (provided by the hotel):
Surrounded by spectacular natural countryside, the Hotel Ibiza CAN JAUME Landmark by OD Hotels nestles in the surrounding of Ibiza Town, at the boarder of the idyllic village Puig d´en Valls, on the island of Ibiza. Experience a unique stay in this incomparable ambience where nature and peace reign supreme - and immerse you in the most absolute tranquility. ... more   less 
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Also Known As:
Agroturismo Ibiza Can Jaume Puig D'en Valls

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