I ordered a delivery at 1730 & was told 45 minute wait. At 1830 I was called & advised that the driver had broken down & that hopefully he would collect my food & deliver to me within 15 mins. I was also advised i was welcome to collect. I declined after all I requested delivery for a reason (car temp out of action) I then had another phone call at 1840 stating the driver was on his way to me. At 1900 he still hadn't arrived so I called back to be told he didn't know he was on his way & that he called me on the 1st call at 1830. I explained the 2nd call & then he advised that the driver was next to my house on the roundabout. He took a further 10 mins to get to me when I could do that in a couple of mins. The food was an hour late, no discount at all for the lies given, food was cold, all the bits for poppadoms were there but no poppadoms themselves. I used to go regularly & collect however no longer feel able to trust them. I would score this 0 if it would allow me.
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