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“VERY EXCELLENT SERVICE PROVIDE BY PANORAMIC RESORT KARNALA”

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United 21 Panoramic Resort, Karnala
Ranked #1 of 1 Hotels in Karnala
Reviewed 25 July 2014

We 23 friends were visited to panoramic resort for recreation on 20.07.2014. On that day there was a huge crowd approximately 2500 peoples. But there management & staff provided very excellent service to us and they has manage that crowd very well. Also next time we have making a plan to go their with our family. Further we have suggested to ours relatives and other friends about panoramic resort, karnala.

Thanking you

Regard
Nidesh zemase, ratnakar chorge (Higher Tec Depat. Maha. Gov.), sandesh gawand (psi thane ats), ganesh naik (asi state excise maharashtra.), anish karbhari ( clerk cp office thane.)

  • Stayed: July 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
2  Thank Freinds1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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81 - 87 of 135 reviews

Reviewed 21 July 2014

I had visited the resort with my friends on this sunday and it was very bd experience. There were more than 1600 people and the resort over crowded as its capacity is not more than 700. The management should look at the capacity and then take advance booking , not just do booking for money. It was not at all hygenic and not enough lookers for visitors. The food was not served properly. Please recommend all not to visit . Not worth for Rs 850 at all .

  • Stayed: July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
2  Thank kevin G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanoramicResort, Manager at United 21 Panoramic Resort, Karnala, responded to this reviewResponded 22 July 2014

Dear Sir / Madam,

Thank you for taking the time and letting us know about your experience at our Panoramic Resort - Karnala. We would like to acknowledge the receipt of your feedback and thank you for conveying your opinion.

On behalf of Panoramic Resort – Karnala, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality which is the general norm of our hotel.
We genuinely regret the inconvenience caused to you during your visit.

We value your business, and would like to address your concerns as quickly as possible.

As per your concern regarding crowd we have actually 1100 crowd including room guests also. Since it was raining and due to water park guests directly comes to restaurant our floors have been wet , which we try to constantly mop it up and dry. We have a blend crowd from all aspects of life hence we try to match the taste in general.

Nevertheless we will take utmost care regarding hygiene and will still be more careful in taking the crowd intake.

I am sure you would pardon the mistake on our part this time and would continue your business association with us.

We reassure you of our co-operation and look forward to a more positive association with you in the future as well.

Thank you.
Yours sincerely,

Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2014

Ours was a group of 40 people who visited the resort on Sunday. There was a long queue at the entrance, however, due to the advance booking made by us; we did not have to wait for long time.

The breakfast was good but the ambience was not hygienic. The rides were enjoyable and some of them were accompanied by the trained life guards.

However, a lot of improvement is needed about the quality of water used in the swimming pool and the rides. The other amenities were of average grade. Due to the weekend, the resort attracted a large number of people; however the management of such a huge crowd was not done upto the mark.

I recommend the resort for one-time visit.

  • Stayed: July 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
1  Thank Tushar K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanoramicResort, Manager at United 21 Panoramic Resort, Karnala, responded to this reviewResponded 22 July 2014

Dear Sir / Madam,

Thank you for taking the time and letting us know about your experience at our Panoramic Resort - Karnala. We would like to acknowledge the receipt of your feedback and thank you for conveying your opinion.

On behalf of Panoramic Resort – Karnala, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality which is the general norm of our hotel.
We genuinely regret the inconvenience caused to you during your visit.

We value your business, and would like to address your concerns as quickly as possible. We assure you that we are investigating your concerns raised on rooms part and are rectifying on the same .

We have a blend crowd from all aspects of life hence we try to match the taste in general. We are on the process of revamping our water park with complete new restaurants and new set of water parks in near future.

I am sure you would pardon the mistake on our part this time and would continue your business association with us.

We reassure you of our co-operation and look forward to a more positive association with you in the future as well.

Thank you,
Yours sincerely,

Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2014

we visited the resort last weekend. we had booked a deluxe room. though we arrived at 11, we got the room only at 12:30pm. we were shocked to see that these were container rooms. small rooms in a container. the beds were clean but the bathroom was very poorly maintained. there were cracks all over, the exhaust fan dint have mosquito nets, thus we had mosquitoes and huge insects crawling in. the taps were rusted.
the room service was good and rest of the resort and greenery was beautiful and well maintained expect the rooms were very disappointing.

Room Tip: please be clear when you book a room. make sure that they are not container rooms.the cottages and s...
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  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Vilgracias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanoramicResort, Manager at United 21 Panoramic Resort, Karnala, responded to this reviewResponded 11 July 2014

Dear Sir / Madam,

Thank you for taking the time and letting us know about your experience at our Panoramic Resort - Karnala. We would like to acknowledge the receipt of your feedback and thank you for conveying your opinion.

On behalf of Panoramic Resort – Karnala, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality which is the general norm of our hotel.
We genuinely regret the inconvenience caused to you during your visit.
Actually being a leisure resort , the guests checks out at around 11.30 am or so , and we need at least 20-30 minutes to refurbish the rooms hence it has taken time , but we will definitely try to amend the same next time.

We value your business, and would like to address your concerns as quickly as possible. We assure you that we are investigating your concerns raised on rooms part and are rectifying on the same.

I am sure you would pardon the mistake on our part this time and would continue your business association with us.

We reassure you of our co-operation and look forward to a more positive association with you in the future as well.

Thank you.
Yours sincerely,

Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014 via mobile

It is a good place to visit. The water park was good with nice rides. The food was good.There is a 7D theatre which was also quite nice. The DJ night was the best. The only problem were the rooms, they were pathetic. We booked 6 Deluxe room (containers) that were smelly with water leakage in the washroom & also the washroom was not clean. Except for the rooms everything else was an experience to remember. They really have to work on the rooms asap.

Stayed: July 2014
1  Thank Flaviansurati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PanoramicResort, Manager at United 21 Panoramic Resort, Karnala, responded to this reviewResponded 11 July 2014

Dear Sir / Madam,

Thank you for taking the time and letting us know about your experience at our Panoramic Resort - Karnala. We would like to acknowledge the receipt of your feedback and thank you for conveying your opinion.

On behalf of Panoramic Resort – Karnala, kindly accept our sincere apologies for not being able to provide you the high standard of hospitality which is the general norm of our hotel.
We genuinely regret the inconvenience caused to you during your visit.

We value your business, and would like to address your concerns as quickly as possible. We assure you that we are investigating your concerns raised on rooms part and are rectifying on the same .

I am sure you would pardon the mistake on our part this time and would continue your business association with us.

We reassure you of our co-operation and look forward to a more positive association with you in the future as well.

Thank you.
Yours sincerely,

Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

Very Nice experience !!!

Food is nice !
Recommemded now in the monsoon. The water park was also well maintained.
All Indoor and Outdoor Games are nice...

Paisa Vasool !!!

1 thing which i did not like is... outside food & drinks are not allowed we have to buy from resort.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Mithko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2014 via mobile

Been there on 20th june 2014....booked a super deluxe room would recommend everyone to do the same as the deluxe room are not at all good and there is no much price difference when u book online with a good deal
I booked it via go ibibo
Got it for 4100rs with food
The room was very spacious with a big balcony and a lovely view
I guess one of the best budget resorts I have been to
The buffet food is not nice...so order from ala carte menu
The previous reviews that I read I was in two minds whether I should go for this or not but after going there I guess we made the right decision
They also have an option for one day outing
The 7d theatre was the best experience
Gaming zone was fun
Pool was not so clean
Good water slides
They also have free fall
River crossing and other adventurous activities all free for onetime use

Stayed: June 2014, travelled with friends
3  Thank Deven P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about United 21 Panoramic Resort, Karnala

Address: Mumbai - Goa Road, Near Karnala Bird Sanctuary | Taluka Panvel, Karnala 410221, India
Region: India > Maharashtra > Raigad District > Karnala
Amenities:
Business Centre with Internet Access Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Karnala
Price Range: £36 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — United 21 Panoramic Resort, Karnala 3*
Number of rooms: 62
Official Description (provided by the hotel):
Panoramic Resort Karnala, Navi Mumbai, is nestled amidst lush green landscapes. Wake up to the sound of chirping birds and sunrise with this contemporary accommodation. The waterpark is very popular with holiday seekers and is a perfect destination for a day picnic and get together with near and dear ones. Enjoy thrilling water sports, 7D theatre and activities such as free fall and Commando bridge. The multi- cuisine restaurant and bar serves delicious treats and drinks from across the world for a filling experience. ... more   less 
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Also Known As:
Panoramic Hotel Karnala
United 21 Panoramic Resort, Karnala Maharashtra

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