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“It's a shame”

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Kebun Villas & Resort
Ranked #15 of 29 Hotels in Senggigi
Certificate of Excellence
Reviewed 25 August 2014

Staying at Kuben Sengiggi from Aug 18 to 24, going through a week of diasappointments....

1/ Poor breakfast...lukewarm coffee, fruit satay enriched with flies...!!!!
2/ Smell of sewage in room from time to time
3/ Very weak wi-fi in room
4/ Inexperienced ( though helpful ) staff and insufficient tourist information...not even
a leaflet
5/ You better come and experience it 'cause I can't tell you all.

  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Patrick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kebun88, Manager at Kebun Villas & Resort, responded to this reviewResponded 26 August 2014

Dear Patrick,

Based on your reviews of other hotels which you have stayed in around the world, one can deduce that you are a rather tough reviewer with no positive reviews having been written by you as of 27 Aug 2014. Nevertheless, we are sorry that our facilities and services did not meet up to your standards and will most certainly take your comments on our property into serious consideration when working on improving The Kebun Experience for our distinguished guests.

Best Regards,
Kebun Villas & Resort

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372 - 378 of 819 reviews

Reviewed 20 August 2014

We stayed for 4 nights in July 2014, and thought the hotel was very good value for money. The pool is lovely and the view is beautiful. It was very peaceful & we couldn't hear any traffic or noise from the street. The rooms overlooking the pool are a must and the staff are happy to move you if you ask and rooms are available. It is a 10 - 15 minute walk into town which we didn't mind. Breakfast was ok nothing great, but for what we paid per night it was still good value. The staff where all helpful and nice. One staff member in particular Ramli was very helpful in a slightly stressful situation when we needed to change a booking we had in Gili T. He made phone calls on our behalf and helped sort out a minor bump in our holiday. I would defiantly stay at Kebun Villas and resort again without hesitation.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank LindaGailPerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kebun88, Manager at Kebun Villas & Resort, responded to this reviewResponded 22 August 2014

Dear Linda,

We are truly grateful that you took the time to write such a positive review of our Garden Home. Our front office staff, Ramli could not hide his grins of satisfaction upon reading your kind words.

In addressing the issue of our buffet brekkie being only "ok", we have done a major re-haul of our buffet breakfast and have integrated a whole cupcake and smoothie spread on it. I am sure you will be more than satisfied with it during your next visit.

Cheers!
Kebun Villas & Resort

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Reviewed 18 August 2014

Kebun Villas and Resort in Senggigi may not have its own beach but I just loved staying here. The staff were friendly and helpful and I liked the architecture of the hotel complex decorated like a large garden. The food was great and the room was clean and tidy. It is suitable for those honeymooners or those with families. The rooms were facing a greenery hill that gave you a relaxing feeling. I would love to go back here when I had the chance to return to Lombok.

Room Tip: If you have more budget, the villas look amazing to stay. But even the standard rooms were nice. Upp...
See more room tips
  • Stayed: August 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Endah_Jakarta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kebun88, Manager at Kebun Villas & Resort, responded to this reviewResponded 22 August 2014

Dear Endah,

Thank you for taking the time to write such a kind review on our Garden Home. From your words, it seems that we have managed to satisfy you on all fronts during your stay with us and we look forward to hosting you again soon.

Cheers!
Kebun Villas & Resort

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Reviewed 17 August 2014

We just stayed for a night in Kebun Villa (room angsana 5) with a private pool. Room is great, clean enough. But, you would think a nice place like this (not cheap), would provide more towels (since it is a pool villa), some decent shampoo and shower gel. But, they don't.

Staffs are friendly, food are not too bad too.

I would try some place else if i go back again.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank okla26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kebun88, Manager at Kebun Villas & Resort, responded to this reviewResponded 22 August 2014

Dear Okla,

We are terribly sorry that a lack of towels in your villa tainted an otherwise, decent stay with us. It is an unusual complaint as we have not received a comment on the lack of towels from any of our guests in the past. However, we do recognize it as a form of constructive criticism and will most certainly consider it in enhancing The Kebun Experience overall.

Regards,
Kebun Villas & Resort

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Reviewed 17 August 2014 via mobile

We stayed at Kebun for 7 nights from the 7th to 14th August.

Check in was quick and easy with welcome drinks provided.

For the first two nights we stayed on the second floor in a Dhalia room which was clean and spacious, and with an amazing view over the pool and mountains. The room was very comfortable and we did not have any issues with the shower overflowing or hot water. I think it may only be an issue if you like long, long showers. The air con is fairly loud but did not bother us as it was icy cold.

For the next 5 nights we stayed in a one bedroom villa, Angsana, which was absolute heaven. It is made up of two parts, the lounge, dining and study desk (bar fridge/kettle/glasses etc) and the beautiful court yard and large private pool connects to the bedroom, dressing room and bathroom. Everything was very large including the bath that could accommodate me laying full length!

We felt very spoilt in the luxurious surroundings with our own private piece of paradise. Breakfast (that is huge) served in the villa if requested, was another special touch.

The room service was always very quick and every dish we ordered was well priced and very tasty, and the staff who delivered were always very lovely.

All the staff were friendly and helpful throughout our entire stay.

The only area we think could be improved was breakfast. There were a fair amount of choices with cereal, toast, pastries, fruit and rice or bacon or noodles or pancakes etc and an egg station, however the pastries were not the usual soft fresh ones we were used to from Bali and the heated dishes were not very warm. I stayed with the toast and omelettes though which were very fresh and tasty.

We would definitely return to Kebun and thank Dani and all staff for such a wonderful stay.

If you can afford the little extra it costs for a villa then treat yourself but the rooms are just as enjoyable overlooking the pool!

Stayed: August 2014, travelled as a couple
1  Thank Cynthia1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kebun88, Manager at Kebun Villas & Resort, responded to this reviewResponded 22 August 2014

Hi Cynthia,

Thank you for writing such a kind review of our Garden Home. The managers and supervisors were all smiles as they held onto your every kind word on our facilities and services here and we look forward to hosting you again during your next trip to the beautiful island of Lombok.

Cheers!
Kebun Villas & Resort

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Reviewed 15 August 2014

Decent hotel with very helpful and friendly staffs. While taking me to my room, the staff explained the hotels features and services, including a 24 hours swimming pool. Some of my friends were sick on the arrival day, and the hotel staff had been hospitable, assisting their needs.

You can find several beaches nearby, but all the restaurant nearby taste too touristic.

Room Tip: I prefer the one with pool view on the ground floor, it feels nice to have a swimming fool at your d...
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  • Stayed: August 2014, travelled with friends
    • Value
    • Rooms
    • Service
Thank Gabster X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kebun88, Manager at Kebun Villas & Resort, responded to this reviewResponded 17 August 2014

Dear Gabster,

Here in Kebun Villas & Resort, we take the health concerns of our guests very seriously and do try our best in ensuring that they are well taken care of at all times. To read that you appreciated our efforts on that front leaves us filled with relief.

We are grateful for your kind review and look forward to hosting you again in your upcoming trips to the beautiful and untouched island of Lombok.

Cheers!
Kebun Villas & Resort
Kebun Villas & Resort

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Reviewed 14 August 2014

We stayed at Kebun for 3 nights in total. The staff were welcoming, friendly and very helpful. The location is fantastic being only a short stroll to the beach and the main strip with plenty of restaurants etc.
The rooms were spacious and comfortable and clean. We loved the view from the rooms too! Overlooking the 75mtr infinity pool into what seemed to be a tropical jungle. The beds were firm but comfortable.
Our only gripe with the rooms were: 1) the shower doesnt stay hot for long. Even though it is the tropics its still nice to have a hot shower (or at least warm) at the end of the day. The shower would stay warm for maybe 1 minute then go cold (tropical cold so still more than bareable); 2) the lock on our door was a bit dicky. But upon telling them about it they had it fixed very promptly which was good.
The breakfast was good, with a wide variety of food available via the buffet as well as an omelette station.

Overall it was a pleasant stay.

  • Stayed: July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Deefa85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kebun88, Manager at Kebun Villas & Resort, responded to this reviewResponded 17 August 2014

Dear Bullcat,

We appreciate your taking the time to write a review of our Garden Home which was positive overall. Your special mention of our prompt service, facilities and location have been very motivating.

We have noted your comments on our water heater and will take steps to ensure that that issue is resolved as soon as possible.

That said, we look forward to having you over in our Garden Home once more.

Cheers!
Kebun Villas & Resort

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kebun Villas & Resort

Address: Jl. Senggigi Km 8, Senggigi, Lombok 83355, Indonesia
Phone Number:
Region: Indonesia > West Nusa Tenggara > Lombok > Senggigi
Amenities:
Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Luxury Hotel in Senggigi
#15 Spa Hotel in Senggigi
Price Range: £38 - £81 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kebun Villas & Resort 4*
Number of rooms: 69
Official Description (provided by the hotel):
Nestled in the arms of a cliff and among Lombok's natural landscape, the hotel takes its name 'kebun' which means 'garden' in Bahasa. A tropical oasis; inspired by the concepts of natural living and modest luxury, our garden home allows you to experience the art of slowing down in quiet seclusion. With a 24hr Front Desk, upgraded (free) WIFI and daily housekeeping at your service, there is no better place to ease your mind.Be immersed in the tranquil ambience of nature. Lose yourself in the sounds of the rustling trees. Leave your city worries behind. Welcome to The Kebun Experience. ... more   less 
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Also Known As:
Manna Kebun Hotel Senggigi
Kebun Villas & Resort Senggigi, Lombok

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