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61 - 66 of 130 reviews
Reviewed 24 July 2011

Although the staff is quite nice, like almost everywhere in that region, the hotel seems to be a bit outdated in its accommodations and the general maintenance could be improved since the prices compete even to hotels belonging to international chains.
The lobby and the entrance look quite great but do not expect the same style in your bedroom otherwise you will be disappointed like I was.
The room are big in size (and have aircon, tv and fridge) but deserves a three star hotel rating (old furniture etc). The restaurant serves very basic food too. As a conclusion, I would not recommend to stay there but feel pity for the staff that are all very nice.
I did not try the spa and was just trying to move out asap.
In general Senggigi does not seem to be the right place to go since it is overcrowded and seems today to face a consolidation phase due to an overwhelming tourism.
I was told that the South of Lombok is a better destination for the ones still looking for a genuine island atmosphere. Alternatives are the Gilis. Definitely not Senggigi.

Date of stay: July 2011
  • Trip type: Travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank LuneLune
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
marketing288, Public Relations Manager at Puri Saron Senggigi Beach Hotel, responded to this reviewResponded 5 February 2019

Dear LuneLUne,
Thank you for taking the time to review pur property,your comments are very much valued.We appreciate your comments regarding our customer service and ongoing upgrades.Our staff are trained to provide only the best in customer service and we are pleased that you found value and hospitality during you stay,our commitment to investing in our property will continue with renovations to all areas. We look forward to seeing you on your next trip to Puri Saron hotel Senggigi.
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 June 2011

Had villa / room overlooking pool. Hotel is great. Clean, well positioned, good / friendly staff, good food, cold drinks. Great pool.
Highly recommended! Should have booked through agoda rather than direct as it would have been a little cheaper , but no big deal. Walking distance to great restaurants . It was our second stay and certainly would go back.

Date of stay: May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
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2  Thank Coroona
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
marketing288, Public Relations Manager at Puri Saron Senggigi Beach Hotel, responded to this reviewResponded 5 February 2019

Dear Coroona,
Thank you for taking the time to review pur property,your comments are very much valued.We appreciate your comments regarding our customer service and ongoing upgrades.Our staff are trained to provide only the best in customer service and we are pleased that you found value and hospitality during you stay,our commitment to investing in our property will continue with renovations to all areas. We look forward to seeing you on your next trip to Puri Saron hotel Senggigi.
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2011

This breach front otel is situated well outside the town of Sengigi, which is inconvenient.
But if offers a one-way shuttle service to the town. Some restaurants there are willing to pick you up and return you to the hotel free of charge.
We stayed in a fairly large room on the upper floor, which looked out on dumpsite. Unfortunately, there was no balcony. The bathroom was very basic.
When we arrived the air conditioning had not been switched on. It took hours before the room was reasonably cool.
The beach was filthy and uninviting.

Room tip: Talk to the reception staff
Date of stay: May 2011
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank VanRiebeeck
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
marketing288, Public Relations Manager at Puri Saron Senggigi Beach Hotel, responded to this reviewResponded 5 February 2019

Dear VanRiebeeck,
Thank you for taking the time to review pur property,your comments are very much valued.We appreciate your comments regarding our customer service and ongoing upgrades.Our staff are trained to provide only the best in customer service and we are pleased that you found value and hospitality during you stay,our commitment to investing in our property will continue with renovations to all areas. We look forward to seeing you on your next trip to Puri Saron hotel Senggigi.
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2011

I concur with every favorable comment regarding this property--especially as far as cleanliness, picturesque setting, and value for money are concerned. Reception was cordial; staff were friendly; grounds and accommodations could only be described as immaculate. Actually, the gardening is spectacular--in a lush, varied, and understated way.

As previously pointed out, rooms are dated but well maintained. Opened one year before the Asian financial meltdown in 1997, the Puri Saron was clearly intended for bigger things. Now most rooms above the ground floor are closed, and no money appears to have been invested in this property during the past decade. Like the rest of Lombok's tourist industry, the Puri Saron has suffered--the result of hard economic times, a pogrom that either wiped out or expelled the Indonesian Chinese, and intermittently poor airline service via Bali's Denpasar airport. As a result, hotel accommodations in Lombok remain a bargain, especially in comparison with Bali's ever-escalating room rates. Agoda offers the best deals and surest confirmations. My (superior) room at the Puri Saron was US$33, including tax, service, and breakfast. Food was just okay; there are better restaurants in town (Asmara, Da Quake, to name a couple). No shuttle service from the hotel to Senggigi, but Rp.10,000 taxis and motorbikes abound.

The only sour note: To Puri Saron's great dismay, an open-air karaoke has opened across the street. That racket continues until very late at night. In your room with doors and windows closed and a/c running, you can hardly hear the noise. But outside, there is much, unfortunate disturbance of the peace...

Date of stay: April 2011
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank MGBIndonesia
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
marketing288, Public Relations Manager at Puri Saron Senggigi Beach Hotel, responded to this reviewResponded 5 February 2019

Dear MGBIndonesia,
Thank you for taking the time to review pur property,your comments are very much valued.We appreciate your comments regarding our customer service and ongoing upgrades.Our staff are trained to provide only the best in customer service and we are pleased that you found value and hospitality during you stay,our commitment to investing in our property will continue with renovations to all areas. We look forward to seeing you on your next trip to Puri Saron hotel Senggigi.
Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2011

We stayed at the Puri Saron in Senggigi for two nights on our way to Kuta Lombok. The hotel is slightly further out of town which some people may not find ideal, but we hired a motorbike so the location was fine for us. During our time there I think we only saw two other guests, so it was very quiet indeed. The staff on reception were friendly and helpful. The room was spacious and clean, aside from a number of tiny ants parading inside from under the door. It's not nice to have ants in the room, but seems to be a common problem in a lot of hotels we stayed in across Indonesia, however, expensive/well kept. The pool was really nice, shared only with a little frog while we were there! The beach is accessable directly behind the hotel which was nice. The sand is black (volcanic) but soft. The weather wasn't nice enough for sunbathing, but the beach seemed very quiet and peaceful with no sellers which was a bonus. The wavers were absolutely huge, so no good for swimming, but good for the brave! I did not bother getting up for breakfast, but my partner got up once and reported that it wasn't that good. Generally speaking, I would say this hotel is nice and good value for money.
- Although unrelated to the hotel, if you are in Senggigi I would highly recommend The Square restaurant; a bit more pricey than other restaurants, but delicious food.

Date of stay: January 2011
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank McBean26
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
marketing288, Public Relations Manager at Puri Saron Senggigi Beach Hotel, responded to this reviewResponded 5 February 2019

Dear MCBean26,
Thank you for taking the time to review pur property,your comments are very much valued.We appreciate your comments regarding our customer service and ongoing upgrades.Our staff are trained to provide only the best in customer service and we are pleased that you found value and hospitality during you stay,our commitment to investing in our property will continue with renovations to all areas. We look forward to seeing you on your next trip to Puri Saron hotel Senggigi.
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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