Sitting in the middle of Railay Beach, this place has potential, in particular as the rooms are quite OK.
Let's start with the arrival. We came in from Krabi and landed on the East Beach. There was nobody there we could ask and we humped our suitcases for a good 500 meters to the reception. situated on the West Beach. Once we checked in, we found out that our cottage was actually the very first cottage on the East Beach and we could have saved ourselves a lot of walking if the resort would have some staff in attendance.
What was evident from the start was that the staff lacked any sort of training. Nobody smiled, nobody greeted guests, the service in the restaurant was non-evident and the staff that was there was busy cleaning her nose in the middle of the restaurant.
Every time we passed the reception, we overheard guests having arguments with the surly staff. I do not blame the staff per se, but the owner obviously rakes in enough cash and does not care about any sort of management; evidenced by a complete lack of responses to the Tripadvisor reviews.
The grounds have lots of rubbish lying around but seeing owner's, and manager's house, in the middle of the resort being a filthy ruin, I was not surprised. Somebody had spilled a coke all over the minibar, this was not cleaned during our entire stay. Coffee and tea in the room were refilled some days, not on others.
I would not return to this resort, to be honest.
- Official Description (provided by the hotel):
- "A pearl in the Andaman for you to touch." Railay Bay Resort & Spa is part of an exclusive group of resorts that have beach front access to the renowned Railay Beach, which is perfectly located in Krabi, a most picturesque province. You will find that we are the only beach resort that has a West to East orientation at Railay Beach. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Hotelopia, Odigeo, Asiatravel.com Holdings, Expedia, Hotels.com, TripOnline SA, Ebookers, HotelsClick, Cancelon, 5viajes2012 S.L., getaroom.com, HotelQuickly and Evoline ltd so you can book your Railay Bay Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Railay Bay Hotel Krabi Town
- Railay Bay Resort And Spa
- Railay Bay Resort & Spa Krabi/Railay Beach, Thailand