The customer service at this resort is absolutely pathetic.
After arriving on a flight from Bangkok, bus from Krabi Airport to Ao Nang, long tail boat to Railay Beach we found this resort which we had booked and paid for for two nights on Agoda only to be told there were no rooms available. This was at 3pm in the afternoon.
When we pushed the issue we were shown a room that had an air conditioner that was pulled apart and the room was under repair. We refused to accept that room as it was not what we booked and paid for. The front desk staff were completely apathetic that they could not provide the service that was booked and paid for. No apologies. They did their best to just ignore us and tell us that we had to cancel the booking via Agoda ourselves.
Given that this was Chinese New Year and the elections in Thailand weekend every other hotel we walked up to to enquire if they had a room available was fully booked. We had little choice but to get back on a long tail boat and leave Railay Beach.
This resort absolutely ruined our holiday and caused an undue amount of stress. Avoid this place at all costs.
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- Also Known As:
- Anyavee Railay Hotel Railay Beach
- Anyavee Railay Resort Krabi/Railay Beach, Thailand