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Patuno Resort Wakatobi
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Reviews (134)
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Reviewed 30 December 2012

Truly bad experience at Patuna Resort – Wakatobi… ignorant, arrogant, rough, uncoordinated and unprofessional !

We spent our family holidays at Patuna Resort , Wakatobi from 26th – 31st December 2012. The beach was truly nothing special, as common as other seaside can be easily found anywhere, but the room was nice, the staffs were very friendly and the service was excellent. The only place to eat was in the hotel restaurant because it’s in the middle of nowhere; no standard quality on the foods, extremely long service (normally took 1 – 1.5 hours to get our orders)..and once a while with horrible cooking, raw bloody grill chicken, unwell-cooked bloody fish.

We enjoyed the relaxing and friendly atmosphere from the local people and staff during the first few days. It was truly boring if didn’t do diving because this was what Wakatobi all about, and of course we didn’t want to miss it..and the experience DESTROYED our feeling of the whole trip !

We booked the program a day before and confirmed to leave at 8 am the next day. Make story short..when we showed up at the Dive Center at 7.30, the office was closed and we were told the group had left at 7 am. We found our name and program noted on the whiteboard outside the office with another family, but we were left in frustration !

We made a big complain to the General Manager who responded nicely and promised to replace the program for the next day and will ask the Dive Center Manager to contact us..and the HORRIBLE thing happened !!

The Diving Center Manager, a 20’s girl Bryony Robert from Scotland, came to our table while we were having dinner. She apologized very shortly for the problem in a very insincere manner and I responded saying :” Ya, what happened today was ridiculous”. She immediately turned her face down and said :” I already said sorry and come to offer you a solution, but if you don’t accept my apology, then I don’t need to offer you anything”. When I told her not suppose to talk in such manner, she turned into very aggressive and said :” Fine, then that’s it and I don’t need to continue”..and she left ….

I stopped her to protest her behavior and attitude, instead of being sorry and trying to clarify the problem, she started to fight aggressively with me in the middle of the restaurant. She was so arrogant, ignorant, rough and unprofessional ! She didn’t know at all the basic attitude of service, I couldn’t believe this happened with a tour manager of a 4-stars resort !

Water activities program are all what they can sell in Wakatobi, and if it’s managed by such a manager, what else Patuna Resort can offer ???

Stayed: December 2012, travelled with family
8  Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 December 2012

resort-nya bagus, nice place, service-nya juga bagus, staf yang ramah dan sangat helpfull. kamarnya besar, tidak hanya pakt diving tp highland tour juga ada.. i had very great diving with cool buddies..we'll be back to this place again

  • Stayed: November 2012, travelled as a couple
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6  Thank novaliap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2012

definitely want to come back again. this sentence came out while i want to go back to jakarta. Ambience in the resort is so relaxing and fun. The waitres were so friendly, they offer about a local food, and a natural landscape around resort so amazing.

  • Stayed: October 2012, travelled on business
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2  Thank Githa A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2012

Patuno Resort is a real paradise in Wangi Wangi island. The most easy access island is also one of the most beautiful places in Wakatobi. Luxury cottages, rooms and services with midrange prices. The cottage are inside the beach. Just a few meters swimming there is a wonderful reef with many kinds of coral and fish (we saw lion fish, clown fish and many others just snorkelling). Patuno Resort has also a excellent dive center with a very professional (and very nice) dive master (Dan from England). The dive around Wangi Wangi is better than excellent. Also the food is really good and you can rent a motorbike to travel around the nice island and meet the very friendly people.

Room Tip: Every rooms are nice but the luxury bungalows are the best.
  • Stayed: August 2012, travelled as a couple
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4  Thank Chernandezdemiguel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2012

Patuno is a great place for diving. The Wakatobi dive sites are excellent and the staff helping us on the boat and in the water was great. It was very quiet while we stayed there, probably because it is a bit out of the way for most of the tourists, but we did not notice that in the service at the resort. As vegetarians we found a great menu to choose from in the restaurant and had no problem to eat something different every day for a whole week stay.
Facilities are spacious and decent definitely for such a small island with limited tourists passing by.

  • Stayed: July 2012, travelled with family
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4  Thank Roeland_2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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