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“Expected better”
Review of Park Farm Hotel

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Park Farm Hotel
Ranked #1 of 1 Hotels in Hethersett
Certificate of Excellence
Reviewed 1 January 2014

We enjoyed the hotel and it's surroundings very much, the greeting on arrival was especially welcoming. The room was okay, but for an executive room price I would have thought better toiletries and a much more comfortable mattress would be in the room. The spa facilities are excellent and very clean, but the room cleanliness was a bit lacking. I have a pet peeve of finding hairs in the bath or shower and there was hair in both. The shower had a beautiful rainforest nozzle but the pressure was all over the place, I got frozen then burnt repeatedly. I was unfortunate enough to experience bad heartburn and the reception couldn't find up any Rennie and seemed like she couldn't be bothered to ask anyone else. The breakfast was really brilliant, the saving of our slightly disappointing first wedding anniversary stay. Gorgeously cooked, presented and lots of choice! On leaving, we weren't asked how our stay was, and did try to tell the chap on reception (don't think he was a receptionist, just someone standing in) that we had a few issues, but he wasnt very interested.

  • Stayed: December 2013
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Thank Lisa G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park Farm Count... h, General Manager at Park Farm Hotel, responded to this reviewResponded 3 January 2014

Dear Lisa,

Thank you for taking the time to leave us your feedback after your recent stay. Excellent housekeeping is a must in any hotel, and this is no different at Park Farm. We receive so many great comments regarding the high level of cleanliness throughout the hotel I am disappointed you experienced these shortcomings during your stay.

Uncomfortable beds is not a problem we often have at the hotel, with mattresses being replaced as soon as any signs of wear and tear are found. The housekeeping team are very thorough with periodically checking the quality of the mattresses but ultimately if a problem develops and guests do not make us aware this can be missed.

Exceptional customer service is what we strive for. However it seems on this occasion that your issues were not dealt with promptly and for this please accept my sincere apologies.

Again thank you for your feedback and we shall hope to welcome you back in the future.

Kind regards

Richard Bond

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803 - 809 of 1,150 reviews

Reviewed 1 January 2014

Our first stay and such a lovely place to stay on the Christmas package. Stayed in a standard room with an excellent wall in shower. Generous and tasty food, attentive staff and lovely room. Set in rural grounds so a quiet setting. Did not try Fitness Centre/Swimming Pool but certainly will use next time. Ideal for visitng Norwich.

  • Stayed: December 2013, travelled as a couple
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Thank jackiecrackers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park Farm Count... h, Guest Relations Manager at Park Farm Hotel, responded to this reviewResponded 2 January 2014

Thank you for taking the time to leave us a review after your break here at Park Farm Hotel, Hethersett.

I trust you had a lovely Christmas celebrating with us on the special Christmas Package. It certainly was a very festive atmosphere around the hotel during the Christmas period. I am pleased to read you were very happy with your room and the staff were attentive during your stay.

We hope to see you again soon.

Kind Regards
Natalie Hood

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Reviewed 30 December 2013

What a excellent hotel rooms outstanding , food was delicious the facilities superb. , nothing was to much trouble for the staff . A few days away to relax & enjoy a lovely break . It was perfect I'm sure we will be back to the park farm very soon.

Room Tip: We stayed inroom 51 nice spacious room with a view.
  • Stayed: August 2013, travelled as a couple
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Thank julie s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park Farm Count... h, Guest Relations Manager at Park Farm Hotel, responded to this reviewResponded 2 January 2014

Thank you for leaving such a lovely review after your recent stay with us here at Park Farm Hotel, Hethersett.

I am extremely pleased to see that your stay was perfect and accommodated your needs. We strive for customer satisfaction and I can see that we have exceeded ourselves and you left relaxed and happy after your break with us.

We look forward to welcoming you back again very soon.

Kind Regards
Natalie Hood

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Reviewed 30 December 2013

I stay here when on business and have always been more than satisfied on my stays. The rooms are comfortable, unique, very clean and spacious. The bathrooms are clean and modern. The restaurant and bar food is always pleasing and tasty breakfast and dinner. The staff are very helpful and make the stay all the more relaxing. I would highly recommend this hotel if you are in the area - when here I forget I am on business!

  • Stayed: December 2013, travelled on business
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Thank Stephanie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park Farm Count... h, Guest Relations Manager at Park Farm Hotel, responded to this reviewResponded 2 January 2014

Thank you for taking the time to leave us a review after your many visits to Park Farm Hotel.

We value our returning guests feedback so we can see if we are maintaining the high standards we set ourselves here at Park Farm Hotel. It is lovely to read that your stays are so enjoyable you forget you are on business :-)

We look forward to your returning custom throughout 2014.

Kind Regards
Natalie Hood

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Reviewed 29 December 2013

We booked several bedrooms and a function room for a family event. The rooms were all excellent, very clean and of a great size, and the function room was perfect for our needs. Throughout, the staff were fantastically helpful, supportive and thoughtful which was much appreciated.

Room Tip: Rooms 45 - 50 are all set away from the function rooms so are quiet. They are a great size with a sp...
  • Stayed: December 2013, travelled with family
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Thank thiopentone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park Farm Count... h, Guest Relations Manager at Park Farm Hotel, responded to this reviewResponded 2 January 2014

Thank you for leaving such a positive review after your recent Family Event and stay with us here at Park Farm Hotel, Hethersett.

I am pleased to see that the staff were extremely helpful and attentive during your stay. We appreciate all customer feedback to maintain and improve the high standards we set ourselves here at Park Farm.

We hope to welcome you back again soon.

Kind Regards
Natalie Hood

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Reviewed 29 December 2013 via mobile

What a wonderful hotel.
Very friendly check in, we arrived early and went to the bar for a coffee and sandwich, good quality ingredients were used, great to enjoy a sandwich using excellent quality bread.
The room quickly became available, room 52, amazing room with all modern facilities including a jacuzzi bath big enough for two and a stand alone shower.
Very comfortable six ft bed with good quality linen.
The room has everything, safe, iron, ironing board, good beverage making facilities and much more.
The toiletries in the bathroom were of an exceptional quality.
This morning enjoyed a great buffet breakfast with good quality ingredients.
Friendly check out, wish I was staying an extra couple of days, hopefully next time

Stayed: December 2013, travelled with friends
Thank Adriano S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park Farm Count... h, Guest Relations Manager at Park Farm Hotel, responded to this reviewResponded 2 January 2014

Thank you very much for your glowing review after your recent stay with us here at Park Farm Hotel, Hethersett.

It is extremely comforting to read that your entire stay with us was perfect in every way, from the service you received from the staff right down to the quality of the bread used for sandwiches. Room 52 is a very popular room being situated on the ground floor with its own patio area and Spa Bath in the bathroom.

Hopefully we see you again very soon.

Kind Regards
Natalie Hood

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Reviewed 28 December 2013

We stayed for 2013 Christmas Break. The Hotel, facilities and restaurant is first class. All the staff were extremely friendly and professional. The meals were exceptional. Having dined at The Ritz in Piccadilly, we have to say that the food provided by Park Farm far exceeded that of The Ritz. There were a couple of issues which the General Manager dealt with in a very professional manner. The room we had was of a high standard and clean. I would recommend Park Farm Hotel to friends and family. Well done Park Farm.

Room Tip: We stayed in the Honeymoon Suite (Room 22) which was quiet. We did not hear doors slamming or other...
  • Stayed: December 2013, travelled as a couple
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Thank sophar77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Park Farm Count... h, Guest Relations Manager at Park Farm Hotel, responded to this reviewResponded 2 January 2014

Thank you very much for your excellent review of us after your recent Christmas Break here at Park Farm Hotel.

It is very pleasing to read that you had an exceptional stay which has far exceeded your stays elsewhere. We pride ourselves on our high level of customer services from our friendly professional staff. I have passed your kinds words on so they can see how much their hard work is appreciated.

We hope to welcome you back again soon.

Kind Regards
Natalie Hood

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Additional Information about Park Farm Hotel

Address: Park Farm Studio Norwich Road | Norwich, Hethersett, Norwich NR9 3DL, England
Phone Number:
Region: United Kingdom > England > East Anglia > Norfolk > Norwich > Hethersett
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Hethersett
Price Range: £93 - £183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Farm Hotel 4*
Number of rooms: 52
Official Description (provided by the hotel):
We believe Park Farm Hotel is one of the finest examples of Norfolk hospitality. If your visit is for business or leisure you can be assured of a warm welcome, a great stay and beautiful surroundings. ... more   less 
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Also Known As:
Park Farm Hotel Hethersett, Norfolk
Park Farm Norwich
Park Farm Hotel Norwich

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