Went for a family visit and had last minute decision to stay for 2 nights instead of 1 (ie another £170). Asked if food would be available after 9pm and was told food was available until 10. So we drove over from London and got there and straight to the ZEST cafe, a weird modern, detached house in the grounds. Staff were not very welcoming. We got there before 9.15 and asked for a table to be told the kitchen were closing soon. Then as another family of 3 had also just arrived they agreed to fit us in. The food was poor. We'd have eaten better at the motorway service station. I had a £13 pizza which was awful! Frozen bread base and cheap cheese on top, Rock hard. Horrid! you can buy chilled pizzas for £3 at a supermarket.Kids menu rubbish- even starving kids couldn't stomach the burger and fish - only chips went down ok.
Didn't get into the spa but they didn't seem keen on filling their 30 min and 60 min slots for Saturday. I got the feeling it was better for them to have the break, but this is often the case with spa hotels in my experience. They run separately from then hotel. I'm not sure about this set up though. Had it been my company under my management, I would have been desperate to make sure I was fully booked at peak periods, knowing Monday- Friday can't be so busy?.
Rooms were very comfortable but just way too hot and windows go down the "Marriot" maximum a few inches so it wasn't comfortable and there was no manual temperature control.
The pool was the saving grace and we had full use as a family and had a good time there. However on the second night (a Saturday) we were told we could only eat at 6-6.45 or 9.pm onwards. This was I think because there was a wedding on.We weren't bothered by the noise of the wedding at all which was great but the restaurant was half empty all night and it wasn't due to table bookings in the restaurant. I am however, a bit tired of feeling a 2nd class resident at Uk hotels in wedding season, who have used all their staff to deal with weddings.This is not the first time this has happened, so if you want true 4* attention ask if they have a wedding on!
The food in the restaurant was bog standard. Far more expensive than decent pub grub and not that standard. My main meal was £11 for a plate of little gem lettuce, no dressing, a sliced pear. cubes of blue cheese and croutons. Really very poor! My kids also refused to eat their kids meal despite being starving. Even pizza failed again! You know how rare that is!
In defence of the the staff waiting on, they were always lovely but they cannot make up for what is coming out of the kitchen. This needs sorting or that 4* will be whipped from you!
Would I go again? With my kids, for the pool yes, but we would smuggle our own food in and eat far better.Yet to try the spa though heard some women saying their massages had been lovely. So maybe on my own too.But NOT when there was a wedding on as I don't think the management take on more staff for the busy food serving period and residents lose out.
Air con is a must!
- Official Description (provided by the hotel):
- Enjoy a luxury countryside escape at the Sprowston Manor Marriott Hotel & Country Club. Located in Norwich, England, our guest rooms offer a seamless blend of historic elegance and modern comfort. We offer a world-class golf course, on-site spa and a variety of event venues, perfect for any travel needs. Book a memorable vacation at our hotel now. ... more less
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- Also Known As:
- Marriott Norwich
- Norfolk Marriott
- Sprowston Manor Marriott Hotel & Country Club Norfolk