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“Best Marriott Hotel”

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Sprowston Manor Marriott Hotel & Country Club
Ranked #1 of 1 Hotels in Sprowston
Certificate of Excellence
Leyburn, North Yorkshire
Level Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Best Marriott Hotel”
Reviewed 19 December 2013

This was my second visit to this hotel, when visiting the Thursford Christmas Spectacular. I could not fault this hotel in any way. The rooms were clean and comfortable. I was more than satisfied with all my meals. The staff were excellent and some even remembered me fro my previous visit. I take many coach holidays and this is by far the best Marriott hotel I have stayed in.

Room Tip: Although I have a sleep problem. I was not disturbed on either of my visits
See more room tips
  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank oapcameraman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (190)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 December 2013 via mobile

We stayed here for the second year running for my husbands work Christmas party, was a fantastic night. The hotel staff are very friendly, and are always on hand for anything you want. We didn't use the pool/spa or gym facilities. But they looked very nice. Our room was lovely, clean and spacious. Although we could hear the marquee party still going on till late, but it's Christmas, so to be expected. We went for breakfast next morning quite early, which there was plenty to choose from, a really lovely choice of food, one of the best we've experienced, but where my issues are. The tea was awful, I feel one tea bag in a pot you could get 2 or more cups from is not great, or the water was not hot enough to diffuse the tea. And the worst thing for me was I was still eating toast from my side plate , my main plate was empty and my husband had finished, when the waiter decided to clear my husbands plate and my own away from me, while still eating, a big no no in my book of table manners. Especially as this happened last time we stayed here, and I'd forgot to until it happened again, from a lovely hotel like this I don't expect this. Overall a lovely place though. And I would go back.

Stayed December 2013, travelled as a couple
Helpful?
1 Thank Melirich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
maidstone, kent. uk
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 12 December 2013 via mobile

Stayed one night as we were going to the Thursford Christmas Spectacular which was fantastic.
Staff in all areas of this hotel were very pleasant and helpful. Rooms very clean, only one small niggle no fan controls for the bathroom.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beaulox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex, United Kingdom
1 review
Reviewed 9 December 2013 via mobile

Had the most amazing relaxing time. Has to be the best hotel stayed in the uk. Food was amazing and all of the staff very friendly and helpful. Big thank you and will definitely be returning. Must say garbor in the restaurant was so friendly and helpful. As a travel agent will be recommending this hotel to all my clients.

Stayed December 2013
Helpful?
Thank Loulouca1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
67 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 2 December 2013

Lovely relaxing venue - only interrupted by over excited ducks in the grounds!! And talking about the grounds, they are lovely, you can imagine people of olde gliding around, (it was only spoilt by the golfers!!!) All the staff, without exception were welcoming, efficient and seeming as though they really wanted to make my stay as enjoyable as possible.

Room Tip: I was upgraded to a suite........so be polite and you never know your luck!
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
norwich
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 1 December 2013

Spent a day here at the spa. This is not a review of the hotel.
The spa is part of the fitness club, so if your expecting tranquillity - don't come here. The pool/changing rooms are also used by hotel guests, public members and children alike. It can therefore be busy and noisy.
The pool is a good size, a bit cold, but very clean. There is a jacuzzi, sauna, and steam room all clean and a good size.
The changing rooms are busy and quite cold (air conditioning was on in November, not quite sure why).
My mother and I both had a facial. There is a small relaxation room where you wait before your treatment. There was a small patio with table and chairs behind a curtain, covered in leaves and generally in need of a good clean (no wonder the curtain was shut).
My therapist was extremely loud and her mannerism made me quite uncomfortable. The treatment rooms are in the corridor which you walk down to get to the changing rooms?!! So therefore during your treatment, there are people walking past your room, doors banging and children talking. NOT relaxing at all.
The facial seemed poor, no hairband was applied,. so all products got in my hair. I opted for a head massage during the facial (option of hand foot or head). The therapist put alot of oil on my hair, and proceeded to PULL my hair, very hard. It was extremely painful! I was so shocked I didn't quite know what to say. there was no massaging involved. I couldn't get out of there quick enough. Afterwards I met up with my mother who said her therapist did the exact same, and it was so awful she had to ask her to stop.
Again after my treatment, the therapist was extremely loud and seemed very false and awkward.

Overall - poor layout of spa.
Very poor head massage
Unprofessional facial/staff
Noisy environment

Dissapointing really, as there is a distinct lack of good spas in Norfolk.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank ambernectar85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Davina M, Executive Secretary to General Manager at Sprowston Manor Marriott Hotel & Country Club, responded to this review, 6 December 2013
Thank you for taking the time to post your review on Trip Advisor.
I would like to apologise that the tranquillity of your spa experience was greatly affected by the volume of visitors utilising the fitness and pool facilities on the day. You have provided enormous feedback with regards to the application of the facial and head massage, which we would greatly appreciate the opportunity to discuss further with you. A private message has been sent in addition to this reply requesting your contact telephone number. If you could please indicate a suitable time at your earliest convenience we would truly value this opportunity.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
67 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 29 November 2013 via mobile

To celebrate my birthday my girlfriend booked us a suite at sprowston manor.
When we arrived we where greeted by very helpful staff who showed us to our suite. The room was amazing and the bath was HUGE.
The spa was excellent and not over crowded at all. Great visit, can't wait to return

Stayed July 2013, travelled as a couple
Helpful?
Thank DSB36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sprowston Manor Marriott Hotel & Country Club

Property: Sprowston Manor Marriott Hotel & Country Club
Address: Wroxham Road | Sprowston Park, Sprowston, Norwich NR7 8RP, England
Region: United Kingdom > England > East Anglia > Norfolk > Norwich > Sprowston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Sprowston
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sprowston Manor Marriott Hotel & Country Club 4*
Number of rooms: 94
Official Description (provided by the hotel):
Enjoy a luxury countryside escape at the Sprowston Manor Marriott Hotel & Country Club. Located in Norwich, England, our guest rooms offer a seamless blend of historic elegance and modern comfort. We offer a world-class golf course, on-site spa and a variety of event venues, perfect for any travel needs. Book a memorable vacation at our hotel now. ... more   less 
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Also Known As:
Marriott Norwich
Norfolk Marriott
Sprowston Manor Marriott Hotel & Country Club Norfolk

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